Top 98 Quality assurance lead Jobs in Northampton Ma

Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Quality Assurance Manager
Green Thumb —Holyoke, MA
- $95,000 - $120,000 a year
- 5 years
- Driver's License
- 21 years or older
Quick Apply
Quality Coordinator
James Hardie —Westfield, MA
- $79,300 - $99,100 a year
- Engineering
- 3 years
- Ability to lift 50 pounds
- Employee stock purchase plan
- Paid holidays
6d
Quality Assurance Manager
Everwell Health —Hadley, MA
- $125,000 - $145,000 a year
- Full-time
- Background check
- Microsoft Excel
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
6d
Infection Prevention/Educator RN
Mont Marie Rehabilitation and Healthcare Center —Holyoke, MA
- $79,000 - $115,000 a year
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Dental insurance
- Tuition reimbursement
Quick Apply
10d
Physical Therapist (PT)
Healthpro Heritage, LLC —Wilbraham, MA
- $45 - $50 an hour
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- 3 years
MA Inside Sales Insurance Trainee - Personal Lines
AAA Northeast —Massachusetts
- $23.75 - $28.75 an hour
- Online Application
- Remote
- Sales
- Customer service
- Research
- Paid training
- Wellness program
3d
Supervisor of Clinical Services- Home Health RN
BrightStar Skilled Nursing Services of Hartford —Suffield, CT
- Urgently hiring
- Background check
- Nursing
- Vital signs
- Mileage reimbursement
- Paid time off
Quick Apply
Manager Quality Management
L3Harris Technologies —Northampton, MA
- $114,000 - $212,000 a year
- Analysis skills
- Bachelor's degree
- Organizational skills
- Paid holidays
- Disability insurance
3d
Administrative Practice Manager
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $75,000 - $120,000 a year
- On call
- Hybrid work
- Word processing
- Adults
- HIPAA
- Health insurance
- Dental insurance
5d
Quality Manager
Rotating Machinery Svcs Inc —Chicopee, MA
- $110,000 - $120,000 a year
- Full-time
- 7 years
- Engineering
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Manager, Lab Quality and Phlebotomy
Baystate Health —Springfield, MA
- $118,934 - $161,720 a year
- Full-time
- Hospital
- Bachelor of Science
- 3 years
- 403(b) matching
- Health insurance
9d
Director of Operations
Flow Control Group —Northampton, MA
- $125,000 - $150,000 a year
- Full-time
- Engineering
- Analysis skills
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Manager, Quality Assurance Process Analysis
Peraton —Springfield, MA
- $66,000 - $106,000 a year
- Remote
- Bachelor of Science
- Bachelor's degree
- Senior level
- Health savings account
- Paid holidays
2d
Wx QC Supervisor
Homeworks Energy —Holyoke, MA
- $70,000 - $85,000 a year
- Full-time
- Mid-level
- 2 years
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Area Manager
Amazon.com Services LLC —Holyoke, MA
- $70,000 - $90,900 a year
- Full-time
- Mid-level
- Ability to climb stairs
- Driver's License
- AD&D insurance
- Health insurance
Assistant Director, Home Care Operations
Mason Wright Foundation Inc —Springfield, MA
- $68,000 - $78,000 a year
- Full-time
- Customer service
- Mid-level
- Office
Quick Apply
11d
Lean Continous Improvement Manager
OMG, Inc —Agawam, MA
- $100,000 - $115,000 a year
- Ability to walk for extended periods
- 5 years
- Bachelor of Science
Quick Apply
Regional HSE Leader
IMI Plc - Legacy Precision —Palmer, MA
- $150,000 - $180,000 a year
- Overtime
- Hybrid work
- Microsoft Excel
- Up to 50% travel
- Computer literacy
- Health savings account
- Employee stock purchase plan
Director of Nursing
Center for Extended Care at Amherst —Amherst, MA
- $140,000 - $160,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- Mid-level
Quick Apply

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quality assurance lead jobs near northampton ma

Practice Manager, Central Intake Call Center

BEHAVIORAL HEALTH NETWORK INC -
Springfield, MA

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Job Details

$97,500 a year

Qualifications

Word processing
Master's degree
Supervising experience
Cultural competency
Working with individuals from diverse cultural backgrounds
Working with individuals with mental health conditions
Data collection
Experience working with individuals with substance use disorders

Full Job Description

Practice Manager, Central Intake Call Center

The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN’s CBHC and Behavioral Health Urgent Care: BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites. The Central Intake Practice Manager collaborates effectively with outpatient CBHC and BHUC clients while working closely with Access Intake, scheduling, administrative support, and crisis teams.

The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.

What you will do:

Ensures customer service excellence in individuals served scheduling, Crisis, SUD, and Mental health call handling, and facilitates effective connections to care.
Collaborates with program management and intake supervisors to support efficient, timely, and high-quality BHN service delivery.
Improves access to care by efficiently routing individuals to available clinicians and reducing wait times.
Manages telephone and voicemail systems in a timely, professional, and welcoming manner.
Maintains knowledge of insurance carriers and oversees collection of copayments and self-pay processes.
Manages and maintains telephone and voicemail systems, in a timely and welcoming manner, addressing individual served concerns/complaints timely.
Reassigns and addresses phone tree needs during emergent situations, inclement weather, and site closures.
Assists with scheduling, reassigning clinicians, and addressing scheduling needs in collaboration with CBHC & BHUC staff.
Demonstrates knowledge and understanding of all workflows and processes of the division. Implements change when needed.
Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access scheduling, call standards, KPI’s, and contractual requirements of CBHC & BHUC programs.
Monitors, audits and reviews incoming calls and monthly reports on a regular (weekly -monthly) basis to ensure quality screenings, appropriate call destination and customer service excellence from all staff.
Leverages performance data and KPIs to enhance access to care and enable staff to adjust practices based on client needs
Manages remote hybrid staff efficiently, ensuring productivity, accountability, and compliance with organizational standards.
Provides quality assurance oversight, ensures timely correction of staff errors, and addresses complaints efficiently, develops performance improvement plans when standards are not met.
Trains, coaches, and mentors staff on workflows, policies, corrective action plans (CAPs), performance improvement plans (PIPs), and documentation standards per BHN guidelines.
Works to improve individuals served satisfaction and experience.

What you will bring:

Master’s Degree in Human Services, Public Health, Business Administration, Organizational Psychology, or related field required.
Minimum 3 years’ call center or intake experience.
Minimum 2 years’ previous supervisory experience required.
Minimum 3 years’ experience in the mental health/substance use field.
Excellent verbal and written communication skills.
Experience and/or training (or willingness to learn) working with individuals with co-occurring mental health and Substance Use Disorders (SUD).
Must have broad knowledge of mental illness.
Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
Demonstrates willingness and ability to treat challenging and diverse populations.
Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.

PAY RANGE: $75,000 - $97,500 per year

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we serve, how we collaborate, and how we support one another. If you’re ready to use your organizational and communication skills to support clinicians and help individuals access timely behavioral health services, we’d love to hear from you.

How do I apply?

If you are interested in this opportunity, please click “Apply for Job” below or visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

quality assurance lead jobs in northampton ma

Practice Manager, Central Intake Call Center

Quality Assurance Manager

Quality Coordinator

Quality Assurance Manager

Infection Prevention/Educator RN

Physical Therapist (PT)

MA Inside Sales Insurance Trainee - Personal Lines

Supervisor of Clinical Services- Home Health RN

Manager Quality Management

Administrative Practice Manager

Quality Manager

Manager, Lab Quality and Phlebotomy

Director of Operations

Manager, Quality Assurance Process Analysis

Wx QC Supervisor

Area Manager

Assistant Director, Home Care Operations

Lean Continous Improvement Manager

Regional HSE Leader

Director of Nursing

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