Top 52 Quality assurance lead Jobs in Northfield, Nj

Manager - Customer Service
Hard Rock Digital —Atlantic City, NJ
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- Analysis skills
Quick Apply
9d
Analyst - Quality Assurance
Hard Rock Digital —Atlantic City, NJ
- Full-time
- Hybrid work
- Sales
- Mid-level
- Continuous improvement
- Employee discount
- Opportunities for advancement
Quick Apply
QUALITY ASSURANCE TESTER II
Palco —Atlantic City, NJ
- Remote
- Writing skills
- SQL
- Analysis skills
- Paid training
- AD&D insurance
Director of Celebrations - Activities Director
Baker Place —Vineland, NJ
- $23 - $25 an hour
- Full-time
- Background check
- Mid-level
- Supervising experience
- Paid training
- Paid holidays
Quick Apply
4d
Task Lead
A3 Technology, Inc. —Egg Harbor Township, NJ
- $50,000 - $175,000 a year
- Full-time
- 6 years
- Bachelor's degree
- US work authorization
Quick Apply
Test and Evaluation Lead
Leidos —Egg Harbor Township, NJ
- $116,350 - $210,325 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Engineering
- Opportunities for advancement
Director of Clinical Management & Intake
Enlyte —Egg Harbor Township, NJ
- $133,100 - $150,000 a year
- Full-time
- Nursing
- 7 years
- RN License
- Health savings account
- AD&D insurance
2d
Renault Winery & Resort | Food & Beverage Director
RENAULT WINERY & RESORT —Egg Harbor City, NJ
- $105,000 - $110,000 a year
- Weekends as needed
- Bar
- Ability to walk for extended periods
- 3 years
Quick Apply
AL - Director of Wellness
Spring Home at Galloway —Galloway, NJ
- $110,000 - $115,000 a year
- Full-time
- Nursing
- RN License
- 5 years
- Loan repayment program
- Health insurance
Quick Apply
13d
Sales Development Representative Manager
Edmunds GovTech, Inc. —Northfield, NJ
- Full-time
- Management
- Bachelor's degree
- Senior level
12d
Factory manager
JAMES CANDY COMPANY —Atlantic City, NJ
- From $51,329.96 a year
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d
PSA Compliance Manager - Juntos (4669)
Center for Family Services —Northfield, NJ
- $55,000 - $58,000 a year
- Full-time
- Spanish
- Clean driving record
- Pass drug screening
- Health insurance
- Dental insurance
Employment Services Supervisor
Allies, Inc. —Atlantic County, NJ
- Weekends as needed
- Spanish
- Clean driving record
- Computer literacy
- Paid holidays
- Disability insurance
Project Manager/Engineer
Guzman & Griffin Technologies Inc —Atlantic City, NJ
- $110,000 - $175,000 a year
- Full-time
- Background check
- Microsoft Excel
- Office
Quick Apply
9d
Principal Cyber Security Architect
Leidos —Egg Harbor Township, NJ
- $131,300 - $237,350 a year
- Full-time
- Hybrid work
- Azure
- 11+ years
- AWS
1d
Lab Technician III (Pavement)
iCatalyst Inc —Egg Harbor Township, NJ
- $80,000 - $100,000 a year
- Urgently hiring
- Background check
- Construction site
- 8 years
- Paid jury duty
- Health savings account
Quick Apply
Senior Mechanical Project Manager
Rich Energy Solutions —Northfield, NJ
- $75,000 - $125,000 a year
- Clean driving record
- Construction site
- Customer service
- Health savings account
- AD&D insurance
Quick Apply
Senior Production Technician - MPX (Pleasantville)
iAnthus Capital —Pleasantville, NJ
- $20.50 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Driver's License
- Wellness program
- Commuter assistance
Quick Apply
Informatica MDM Architect
Sonoma Consulting Inc. —Somers Point, NJ
- Full-time
- US work authorization
- Senior level
- Communication skills
Quick Apply
X-Ray Technologist
Rothman Orthopaedics —Egg Harbor Township, NJ
- $27.50 - $41.00 an hour
- Part-time
- Mid-level
- ARRT Certification
- Radiology
- Health insurance
- Dental insurance
Quick Apply

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Manager - Customer Service

Hard Rock Digital -
Atlantic City, NJ

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Team development
Casino & gaming industry
Data-driven decision making
Analytics

Full Job Description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

The successful candidate will report to the Director of Customer Experience. You will build a team from the ground up hiring and scaling both Supervisors and Rep level positions. You will drive operational excellence consistently coaching and providing actionable feedback to promote career development while maintaining service KPI’s and customer satisfaction.

What will you do?

Your day-to-day responsibilities will include:

Lead a team of 2-4 call center supervisors responsible for overall production including calls, chats and emails.
Responsible for coaching and developing reports on customer service processes and best practices.
Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
Drive a culture of accountability, continuous improvement, and personal excellence.
Develop and maintain strategy on ensuring customer satisfaction on all service interactions.
Provide team motivation and development to maximize opportunities.
Responsible for the overall performance and productivity of direct reports
Proven ability to meet performance, efficiency, and quality assurance targets.
Monitoring of individual and team results to identify and act on both positive and negative performance.
Provide regular feedback to supervisors regarding performance wins and areas of opportunity.
Work with other departments in the organization, such as quality assurance, training, IT, and recruiting.
Audit quality assurance strategies to ensure the delivery of world-class service.
Determining work procedures, preparing work schedules, and expediting workflow
Responsible for hiring, coaching, and career management of call center employees.

What are we looking for?
Required and preferred candidate skills and experience:

Strong experience with the iGaming industry
Be a performance and quality-driven Manager with Sportsbook experience, demonstrating strong leadership, people management and development skills.
Thrive on working in a fast-paced environment, uncovering and eliminating bottlenecks and ensuring that effective processes are in place to provide consistent service quality to our customers.
Need to be comfortable being the central point of contact for issue management, raising to the appropriate functions, communicating effectively to Supervisors allowing them to provide guidance to their teams on actions to take.
Promote a team ethos by conducting regularly scheduled team and one-on-one meetings with your supervisors to address issues and acknowledge success, provide updates regarding performance, and give direction regarding the company and department policies and procedures.
Demonstrated customer-oriented work ethic and ability to foster a sense of teamwork across all members of the team and department.
Passion for performance management and execution against operational targets.
Proven analytical skills and an understanding of metrics and key performance measurements used to steer the business.
Experience applying tactical and operational thinking, implementing action plans, providing clear direction, and following up on goals.
Using data and insights in customer interactions to come up with actions and solutions to enhance customer experience.
Experience in managing, leading, and developing people, preferably in customer-centric service.
Ability to work a flexible schedule, including day, evening, weekends, and/or holidays
Bachelor’s Degree from a 4-year college or university
Minimum 5 years of experience in managing and leading large teams or groups is required.

What’s in it for you?
We offer our employees more than competitive compensation. Benefits include:

Competitive pay and benefits
Remote working
A startup culture backed by a secure, global brand
Opportunities to influence decision-making for a best-in-class casino brand

Roster of Uniques

We care deeply about every interaction our players have with us. We trust and empower our teams to own and shape the customer experience. Our vision is grounded in fostering a diverse, inclusive workplace where everyone—regardless of background or beliefs—can bring their authentic selves and full range of talent. We celebrate you being you.

Quick Apply

Refine Your Search

quality assurance lead jobs in northfield, nj

Manager - Customer Service

Analyst - Quality Assurance

QUALITY ASSURANCE TESTER II

Director of Celebrations - Activities Director

Task Lead

Test and Evaluation Lead

Director of Clinical Management & Intake

Renault Winery & Resort | Food & Beverage Director

AL - Director of Wellness

Sales Development Representative Manager

Factory manager

PSA Compliance Manager - Juntos (4669)

Employment Services Supervisor

Project Manager/Engineer

Principal Cyber Security Architect

Lab Technician III (Pavement)

Senior Mechanical Project Manager

Senior Production Technician - MPX (Pleasantville)

Informatica MDM Architect

X-Ray Technologist

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