Air & Ocean Export Operations Staff / Assistant Manager
PASONA N A, INC. —Jericho, NY
- $65,000 - $75,000 a year
- Full-time
- Customer service
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- Mid-level
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Air & Ocean Export Operations Staff / Assistant Manager

PASONA N A, INC. -
Jericho, NY

Apply Now

Job Details

Full-time
$65,000 - $75,000 a year
11 days ago

Qualifications

Export management
General freight transportation
Customer communication
Air freight
Air cargo operations
Ocean freight
Air transportation logistics
Air cargo transportation

Full Job Description

Title: Air & Ocean Export Operations Staff / Assistant Manager

Location: Jericho, NY

Employment Type: Full-Time

Schedule: Monday–Friday, 9:00 AM–5:00 PM

Work Arrangement: On-site

Salary Range: $65,000–$75,000 annually

Position Overview

A Japanese logistics company is seeking an experienced Air & Ocean Export Operations Staff / Assistant Manager to join its freight forwarding operations team in Jericho, NY.

This position will be responsible for handling both Air Export and Ocean Export operations, supporting day-to-day international freight forwarding activities and ensuring shipments are processed accurately, efficiently, and in compliance with applicable export requirements.

The ideal candidate has hands-on experience in both air and ocean export operations and is comfortable managing shipment documentation, coordinating with carriers and customers, and handling multiple export transactions in a fast-paced environment.

This is a fully on-site position due to the operational nature of the role and the need to handle physical shipping and export documentation.

Key Responsibilities

Manage day-to-day Air Export and Ocean Export operations from shipment coordination through documentation and billing.
Coordinate export shipments with customers, carriers, overseas offices/agents, and other parties involved in each transaction.
Prepare, review, issue, distribute, and maintain required export and transportation documentation.
Review country-specific export documentation requirements and ensure compliance with applicable export procedures and regulations.
Handle Ocean Export operations including FCL and LCL shipments, routing, rating, and documentation.
Coordinate Air Export shipments and ensure documentation and shipment requirements are completed accurately and on schedule.
Communicate shipment status, requirements, and exceptions clearly and professionally with customers and internal teams.
Build and maintain strong relationships with carriers to support competitive rates and quality service.
Ensure timely distribution of transportation documents and accurate freight billing.
Stay current on changing export rules, regulations, and operational procedures.
Support management with daily workflow, operational issues, and customer requirements.
Help maximize operational efficiency and profitability while maintaining high service standards.
Provide responsive and professional customer service.
Perform additional operational duties as assigned.

Qualifications

Prior experience in the freight forwarding industry is required.
Hands-on Air Export Operations experience is required.
Hands-on Ocean Export Operations experience is required.
Ability to independently support both Air and Ocean Export shipments.
Knowledge of international export documentation, procedures, and regulations.
Ocean freight knowledge including FCL, LCL, routing, rating, and documentation.
Strong attention to detail and accuracy, particularly when handling shipping and export documents.
Excellent organizational and time-management skills with the ability to manage multiple shipments and priorities.
Strong customer service and communication skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Basic computer proficiency and experience with freight forwarding/operations systems.
Experience with CargoWise One is highly preferred.
Previous leadership, team coordination, or Assistant Manager-level experience is a plus.

Work Environment & Additional Requirements

This position requires on-site attendance five days per week at the Jericho, NY office.
Remote or hybrid work is not available for this position due to operational responsibilities, including the handling of physical shipping documents.
Candidates must be able to commute reliably to the Jericho office on a daily basis.
Due to the office location, access to a personal vehicle is strongly preferred.
The operations team works in an international environment with a strong Japanese presence. Candidates should be comfortable working collaboratively in a multicultural workplace.
Japanese language skills are not required. However, Japanese language ability or previous experience working with Japanese companies, colleagues, or business culture is a plus.

Apply Now

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