Top 72 Response specialist Jobs in Norwalk Ct

Client Success Specialist
Northeast Building and Home LLC —Bridgeport, CT
- $29.81 - $40.38 an hour
- Weekends as needed
- Background check
- Salesforce
- English
- Health savings account
- Health insurance
Quick Apply
Client Service Specialist
Franklin Templeton Investments —Stamford, CT
- $95,000 - $125,000 a year
- Email
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
Guest Relations Specialist
Tauck —Wilton, CT
- Research
- Mid-level
- Communication skills
Payer Underpayment Recover Specialist
Spire Orthopedic Partners —Stamford, CT
- $58,100 - $87,100 a year
- Full-time
- Remote
- Research
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Operations Specialist
KETER ENVIRONMENTAL SERVICES LLC —Stamford, CT
- $28.85 - $31.25 an hour
- Full-time
- Writing skills
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Caregiver Support & Transportation Specialist (Company Vehicle Provided)
Sheraton Caregivers —Westport, CT
- $20 - $22 an hour
- Part-time
- Clean driving record
- Urgent Care
- Driver's License
- Mileage reimbursement
- Health insurance
Customer Operations Specialist
Keter Environmental Services —Stamford, CT
- Full-time
- Writing skills
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Learning Specialist
Stamford Health —Stamford, CT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Cyber Security Specialist
Keter Environmental Services —Stamford, CT
- Full-time
- Computer Science
- Salesforce
- Analysis skills
- Health savings account
- Paid holidays
Certified Therapeutic Recreation Specialist (Pediatric Experience Required)
Blythedale Children's Hospital —Valhalla, NY
- $35.26 - $38.33 an hour
- Weekends as needed
- Inpatient
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Respite Specialist
Family Services of Westchester —White Plains, NY
- $18 - $22 an hour
- Weekends as needed
- Background check
- Writing skills
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
MCRT Peer Specialist
Family Services of Westchester —Port Chester, NY
- $25.64 an hour
- Online Application
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Health and Safety Specialist (Utility / Construction Environment)
Trigyn —White Plains, NY
- Urgently hiring
- Construction site
- Ability to walk for extended periods
- 5 years
- Health insurance
HVAC Specialist- Office position
BOSS Facility Services, Inc. —Hauppauge, NY
- $80,000 - $100,000 a year
- Full-time
- 5 years
- Office
- In-person
- Profit sharing
- Health savings account
Quick Apply
8d
Behavior Intervention Specialist – BIS 2
YAI - Seeing Beyond Disability —Tarrytown, NY
- $64,350 a year
- Weekends as needed
- CPR Certification
- Computer literacy
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Senior Consultant - Clinical Documentation Specialist
Deloitte —Stamford, CT
- $110,700 - $218,300 a year
- Full-time
- Microsoft Word
- Nursing
- RN License
IT Desktop Support Specialist
University of Bridgeport —Bridgeport, CT
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Cyber Security Specialist
Waste Harmonics Keter —Stamford, CT
- $100,000 - $110,000 a year
- Full-time
- Computer Science
- Salesforce
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Facilities Specialist
The Kennedy Collective Inc —Trumbull, CT
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Insurance Reimbursement Specialist
Aspira Labs, Inc. —Shelton, CT
- Full-time
- Microsoft Word
- Microsoft Excel
- HIPAA
Quick Apply

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Client Success Specialist

Northeast Building and Home LLC -
Bridgeport, CT

Quick Apply

Job Details

Full-time
$29.81 - $40.38 an hour

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Practicing in a sourcing or procurement role
Customer communication
Teamwork
Interpersonal skills
Salesforce
Project coordination
English
Attention to detail
Customer relationship management (CRM) systems (technically supported)
Geometry
Epicor ERP
Managing projects
Account management
POS systems

Full Job Description

Job Description and Requirements:

The Client Success Specialist operates across Northeast Architectural and Northeast Building & Home, working in close collaboration with Sales, Field Operations, and the Specification Consultant. The Client Success Specialist takes the lead during the production phase of every project, serving as the primary point of contact for clients from the point of sale through project completion and post-sale service. By anticipating client needs at every stage — delivering timeline updates, coordinating with vendors, and communicating payment milestones, all before clients ask — this position ensures that every project advances on schedule and every client experiences premium service. Other responsibilities may be assigned and additional training provided over time. This position reports to the Client Success Manager.

Responsibilities specific to the Client Success Specialist:

Prepare and execute product Quotes from vendors, POS Orders, DocuSign templates for approvals, and deposit requests in accordance with the Product Ordering Policy & Procedures. Apply the required deposits to orders and create all corresponding Purchase Orders upon receipt. Manage all subsequent deposit and payment requests at each required project milestone. Communicate each upcoming payment obligation to the client in advance of the due date. Ensure stock Orders for delivery are 100% deposited prior to the delivery date; Special Orders must be invoiced upon receipt at a Northeast facility or when shipped internationally.

Coordinate product delivery to the client once goods are received. Communicate the delivery schedule to the client in advance, confirm readiness, and ensure they know what to expect on delivery day. For installation projects, align with the Field Operations Manager on delivery scheduling and unload logistics. Ensure all invoices accurately reflect the products and quantities delivered on the date of delivery.

Serve as the primary point of contact for all post-sale client service needs. When a service need arises, acknowledge it immediately, set a clear expectation for next steps and resolution timeline, and follow through without requiring the client to follow up. Assess the nature of each request, utilize the Service Portal to coordinate the appropriate internal or vendor response, and keep the client informed of progress until the matter is fully resolved.

Custom Order and Project Responsibilities:

Manage client change orders resulting from shop drawing revisions beyond the third revision. When a change order becomes necessary, notify the client promptly, explain the scope of the change, the associated cost, and the impact on the project timeline before presenting documentation. Prepare and send Change Order documentation with the associated payment request. Track approval and apply payments before authorizing additional scope.

Participate in an Order Review with the client, led by the Salesperson or Specification Consultant to align on every line-item detail prior to placing the order. Confirm product specifications, configurations, quantities, and pricing. Ensure the Field Operations Manager is included when Northeast is owning the installation.

Receive project handoff from the Salesperson following the Order Review and an introduction to the client from the Salesperson. Review all project documentation including the approved quote, product specifications, CRM records, and any associated shop drawings or order details. Ensure all information is complete and accurate before the project advances. Introduce yourself to the client promptly at the point of handoff, establish what they can expect from you throughout the process, and set a clear communication standard.

Own the production timeline from order placement through receipt. Maintain vendor relationships to stay ahead of production and shipping status — do not wait for updates, pursue them. Maintain accurate expected receipt and delivery dates on the order at all times. Communicate production milestones, timeline changes, and delivery windows to the client before they have a reason to ask. For European product orders, coordinate with the Specification Consultant on freight logistics and inform the client of deposit timing well in advance of when product loads into container.

Communicate proactively at every stage of the project — not in response to client inquiries, but ahead of them. Clients should always know the status of their order, what is happening next, and what is expected of them. Own the client relationship through project close or until handoff to the Field Operations team if Northeast is owning installation.

Close every project with intention. Send a project completion email to the client that acknowledges the work completed, requests feedback and introduces the Northeast service process so the client knows exactly how to reach us if a need arises. Maintain accurate and complete project records in the CRM through close. A well-closed project is the foundation of a long-term client relationship.

Responsibilities of every Associate:

· Enthusiasm to greet customers anywhere on the property, on job sites or virtually.

· Maintain a positive, productive work environment through friendly, respectful relationships with customers & co-workers.

· Keep all machinery, equipment, and tools clean and in good working order for safe usage.

· Report all issues regarding safety, waste, damage, equipment, accidents or customer concerns promptly to a member of Management.

· Inform Inventory Control Director promptly of suspected inventory shortage.

Requirements and Qualifications:

· Prior experience in a client-facing project coordination, account management, or customer success role — minimum 3 years.

· Building Industry product knowledge with experience selling or purchasing building materials and/or architectural products – minimum 3 years.

· An understanding of construction practices and the phases of construction preferred.

· Experience managing multiple active projects simultaneously across varying stages with competing deadlines.

· Demonstrated ability to operate POS, Delivery and CRM software quickly and accurately.

· Proficient in Arithmetic and Geometry using all units of measurement.

· Exceptional verbal and written communication skills; ability to communicate complex project details clearly and professionally with clients and internal teams.

· Motivated, results driven, organized, detail oriented, approachable, and client-centric

· Work a flexible schedule that may include evenings and rotational weekends.

· Ability to write, read, and communicate in English

Pay: $29.81 - $40.38 per hour

Benefits:

401(k) 4% Match
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Paid time off
Vision insurance

Experience:

building industry product: 2 years (Required)
client services and account management: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

response specialist jobs in norwalk ct

Client Success Specialist

Client Service Specialist

Guest Relations Specialist

Payer Underpayment Recover Specialist

Customer Operations Specialist

Caregiver Support & Transportation Specialist (Company Vehicle Provided)

Customer Operations Specialist

Learning Specialist

Cyber Security Specialist

Certified Therapeutic Recreation Specialist (Pediatric Experience Required)

Respite Specialist

MCRT Peer Specialist

Health and Safety Specialist (Utility / Construction Environment)

HVAC Specialist- Office position

Behavior Intervention Specialist – BIS 2

Senior Consultant - Clinical Documentation Specialist

IT Desktop Support Specialist

Cyber Security Specialist

Facilities Specialist

Insurance Reimbursement Specialist

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