Top 13 Help desk support Jobs in Norwich, Ct

Field Technician (On-Site)
AlphaRidge —Connecticut
- $17 - $25 an hour
- Temporary
- Google Workspace
- Microsoft Outlook
- Windows
- On-the-job training
- Flexible schedule
Quick Apply
Level 1 Help Desk Support Technician
Custom Computer Specialists —Lebanon, CT
- $40,000 - $48,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT Support Analyst
Cianbro —North Stonington, CT
- Full-time
- Computer science
- Computer Science
- Mid-level
Help Desk Technician
S & S WORLDWIDE INC —Colchester, CT
- $23 - $25 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Research
Quick Apply
4d
Junior System Administrator
S & S WORLDWIDE INC —Colchester, CT
- $65,000 - $75,000 a year
- Weekends as needed
- Remote
- Computer Science
- Research
- Mid-level
Quick Apply
4d
Service Representative - SMB Retention
Frontier Communications —New London, CT
- $1,457.77 - $3,401.70 a month
- Overtime
- No experience needed
- Research
- Residential
4d

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Level 1 Help Desk Support Technician
Custom Computer Specialists —Lebanon, CT
Ability to communicate technical information clearly and concisely to both technical and non-technical users. Technical certification gift card rewards program.
$40,000 - $48,000 a year
Quick Apply
Desktop Technician I
University of Connecticut —Farmington, CT
Demonstrated knowledge of the basic to complex hardware and software products and problem solving/troubleshooting skills; ability to understand problem solving…
11d

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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Product Specialist
Health Care Logistics —Grove City, OH
2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a…
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4d

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Field Technician (On-Site)

AlphaRidge
Connecticut

Quick Apply

Job Details

Temporary | Contract
$17 - $25 an hour

Benefits

On-the-job training
Flexible schedule

Qualifications

Google Workspace
Customer communication
Google Docs
Google Drive
Microsoft Outlook
Interpersonal skills
Windows
Desktop (troubleshooting support)
macOS
Gmail
Active Directory management
IT department experience

Full Job Description

About AlphaRidge

AlphaRidge is a Managed Service Provider (MSP) delivering comprehensive IT infrastructure, cybersecurity, and technical support solutions to businesses across the New York metro area. We partner with organizations of all sizes - from startups to mid-market enterprises - to optimize their technology environments and protect their operations.

About This Opportunity

We're building a contract technician pool to support our on-site service delivery for clients across Connecticut & NY. This is a real-world experience opportunity designed for working students and entry-level professionals who already have some IT background and want to grow their skills in a professional MSP environment.

What Makes This Different?

We're not hiring you to figure things out alone. You'll be paired with an experienced mentor, brought in for structured onboarding, and supported throughout each engagement. This role is explicitly designed to bridge the entry-level gap—we know that getting experience is hard when every job asks for years of it. We're changing that. You'll gain hands-on experience, mentorship, and the chance to level up your skillset in a real professional setting.

What You'll Do

Help Desk & Networking Technician Track

Provide on-site Level 1-2 technical support to end-users
Assist with device setup, imaging, and configuration
Troubleshoot software and connectivity issues (Windows, macOS, printers, VPN, etc.)
Manage password resets and user account issues via Active Directory
Help with email and productivity tool setup (Outlook, Teams, Gmail, Docs)
Document all work in our ticketing system
Escalate technical issues appropriately when needed
Assist with network infrastructure setup and deployments (firewalls, routers, switches)
Configure network segmentation and VLAN assignments
Perform network troubleshooting and connectivity diagnostics
Support cabling, cable management, and on-site network documentation
Assist with network security implementations and access control
Document network configurations and changes
Communicate professionally with clients and internal teams
Complete work safely and on schedule
Contribute to knowledge base documentation
Participate in post-engagement debriefs and continuous learning

What We're Looking For

Required Qualifications

Current Student or Working Professional (ideally full-time student with flexible availability, or recent graduate, career-transitioned, or contractor)
Prior IT Experience: Minimum help desk internship OR 6+ months of hands-on IT support experience (Level 1-2 help desk, IT internship, or similar)
Microsoft 365 Familiarity: Comfortable with Outlook, Teams, Active Directory basics, Windows environments
Google Workspace Familiarity: Experience with Gmail, Google Drive, Google Docs
Professional Communication: Clear verbal and written communication, customer-service mindset
Reliability: Consistent, punctual, professional demeanor
Flexibility: Available for variable on-site work (1-8 hours per engagement, or multi-day projects)
NYC Availability: Available for on-site travel across Connecticut and NY metro area; must have reliable transportation, or ability to navigate public transportation

Preferred Qualifications (but not required)

Networking fundamentals knowledge (IP addressing, subnetting, routing basics)
Hands-on experience with firewalls, routers, or network switching
CompTIA Network+ certification or equivalent experience
Cabling and network infrastructure installation experience
CompTIA A+ certification or equivalent
Experience with Active Directory and domain-based environments
Ticketing system experience (Zendesk, Jira, Connectwise, or similar)
Help desk call/ticket handling experience

What We Value

Proactive learner; curious about IT infrastructure and security
Ability to work independently while also leveraging available support
Problem-solving mindset; doesn't give up easily
Documentation skills; detailed, clear communication
Positive attitude; professional and respectful with clients and team members

What You'll Gain

Real Professional Experience: Work with an actual MSP on real client projects—not simulated or academic work.
Mentorship: Paired with experienced technicians who guide you through your first engagements and beyond.
Structured Training: Onboarded with AlphaRidge processes and tools.
Flexible Schedule: Perfect for students; work around your class schedule
Competitive Pay: $17–$25/hour depending on experience level and track (Help Desk or Networking).
Growth Pathway: High performers have opportunities to transition into full-time roles.
Industry Connections: Build your professional network within the NYC tech community.
Resume Building: Demonstrable MSP experience from a credible provider.

How to Apply

Ready to gain real MSP experience? Apply now with:

Your resume highlighting IT experience

A brief cover letter telling us:

Why you're interested in this role
Which track you prefer (Help Desk and/or Networking)
Your availability and scheduling flexibility
One previous IT-related reference (can be academic)

Questions? Reach out—we're happy to discuss what this opportunity looks like for you, simply email [email protected].

Equal Opportunity Statement

AlphaRidge is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from people of all backgrounds, experiences, and perspectives.

Pay: $17.00 - $25.00 per hour

Benefits:

On-the-job training

Work Location: On the road

Quick Apply

Refine Your Search

help desk support jobs in norwich, ct

Field Technician (On-Site)

Level 1 Help Desk Support Technician

IT Support Analyst

Help Desk Technician

Junior System Administrator

Service Representative - SMB Retention

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