Top 23 Executive director, museum Jobs in Norwich Ct

Reservations Manager
Mystic Seaport Museum —Mystic, CT
- Full-time
- Microsoft Outlook
- Bachelor of Science
- Mid-level
2d
Executive Director, Museum
Mashantucket Pequot Tribal Nation —Ledyard, CT
- Weekends as needed
- Doctoral degree
- 5 years
- Merchandising
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Executive Director
Avalonia Land Conservancy —Ledyard, CT
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Team management
- 403(b) matching
- Paid time off
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8d
Executive Director of Institutional Research & Strategic Analytics
University of Connecticut —Storrs, CT
- Online Application
- Research
- Master's degree
- 8 years
Executive Director of Philanthropy & Advancement
MITCHELL COLLEGE —New London, CT
- $94,000 - $104,000 a year
- Full-time
- 7 years
- University
- Bachelor's degree
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Member, Board of Directors
Sound Community Services, Inc. —New London, CT
- Senior level
- Leadership
Quick Apply
Executive Director, Business Development - Core
TSP (A Syneos Health Company) —Groton, CT
- $121,634 - $309,733 a year
- Bachelor's degree
- Travel
- Senior level
General Maintenance Technician
Mystic Seaport Museum —Mystic, CT
- $22 an hour
- Driver's License
- Driving
- Ability to lift 75 pounds
Executive Director, Analytics & Optimization
Mashantucket Pequot Gaming Enterprise —Ledyard, CT
- Microsoft Access
- 6 years
- Finance
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Waterfront Tour Captain
Mystic Seaport Museum —Mystic, CT
- $23 - $25 an hour
- 8 hour shift
- Mid-level
- Mentoring
- Outdoor work
Mate, Brilliant
Mystic Seaport Museum —Mystic, CT
- $40,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Outdoor work
11d
SABINO Deckhand
Mystic Seaport Museum —Mystic, CT
- $17 an hour
- Weekends as needed
- 18 years or older
- Pass drug screening
- Public speaking

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Head Archivist, Ogden and Mary Louise Reid Cinema Archives
Wesleyan University —Middletown, CT
Master’s in Library Science with a concentration in Archives, Museum Studies, Film Studies, or closely related field, and a minimum of four years of…
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2d
Executive Director
MATCH (Manufacturing And Technical Community Hub) —New Haven, CT
MATCH supports trainees in navigating barriers, developing professional and technical skills, and instilling confidence through transformational relationships,…
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Executive Director
Chillicothe Metropolitan Housing Authority —Chillicothe, OH
Public Housing Manager Certification (obtained after employment); Must possess a valid Ohio driver’s license and maintain a driving record that meets the…
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Sr. Director, Facilities Leader
Macy’s —Columbus, OH
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Coordinate budget preparation and execution across…
$149,500 - $249,000 a year

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Reservations Manager

Mystic Seaport Museum -
Mystic, CT

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Performance dashboard reports
Hospitality reservation systems
Dashboard development
Customer communication
Customer relationship building
Microsoft Outlook
Sales analytics & reporting tools
Spreadsheets
Dashboard creation support
Metrics Reporting
Client relationship development
Client database systems
Records management
Sales management systems proficiency
Data analytics
Microsoft Teams
SharePoint
CRM system proficiency
POS systems
Customer data entry

Full Job Description

Description:

Position title: Reservations Manager

Job Grade: RFT position, 35hrs/week

Department: Visitor Services

Reports To: Visitor Journey Director

Coordinates with: Education, Finance, Group Sales, IT, Interpretation, Watercraft, Visitor Services, Membership, and Public Programs

SUMMARY DESCRIPTION:

Mystic Seaport Museum seeks an organized, customer-focused, and detail-oriented Reservations Manager to oversee all reservation and booking operations for museum admissions, educational programs, group tours, special events, boat cruises, and facility rentals. This role serves as a superuser of the Tessitura CRM system and requires strong analytical, reporting, and data management skills. The Reservations Manager supervises the Reservations Specialist to ensure an exceptional guest experience from initial inquiry through arrival while maximizing revenue opportunities and maintaining efficient reservation processes across the Museum’s diverse offerings. The Manager supports the Visitor Journey Director with data review, report building, and reporting out on sales metrics and analytics museum-wide. Hybrid work arrangements may be available, allowing for remote work one day per week based on seasonal workload and operational requirements.

DUTIES AND RESPONSIBILITIES:

Manage daily reservation operations for school programs, group tours, camps, boat cruises, charters, special events, and facility rentals.
Oversee the Tessitura reservation system and maintain accurate booking records and customer information.
Process reservations, modifications, cancellations, payments, and refunds in accordance with museum policies.
Collaborate with Education, Visitor Services, Group Sales, Watercraft, and Finance departments to ensure successful program execution.
Generate confirmations, invoices, and related reservation documentation.
Facilitate and track grant funding allocations for school field trips and scholarship requests for summer camp
Set up annual CampDocs for summer camper health paperwork
Supervise the Reservations Specialist, including approval of timecards, time off requests, and schedules.
Maintain and update standard operating procedures for general and Tessitura-specific procedures.
Support membership sales in conjunction with reservations when applicable.
Monitor and report departmental performance metrics and identify opportunities for improvement.
Recommend process improvements to enhance efficiency, accuracy, and guest satisfaction
Participate in Museums Operations and Tessitura Users Group Meetings
Stay up to date on best practices in Tessitura by participating in Tessitura Community Forums, Knowledgebase training, etc.
Other duties as assigned.

Requirements:

REQUIRED QUALIFICATIONS:

Strong customer service and relationship management skills.
Excellent written, verbal, and interpersonal communication skills
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with Tessitura or other CRM/POS systems including constituent records, bookings, reporting, analytics, and dashboard creation.
Proficiency in Microsoft Office applications, especially Excel, Outlook, Teams, and SharePoint.
Represent the Museum and Reservations team with professional confidence onsite and at conferences
BA/BS in related field or commensurate experience (2-3-year minimum) in a busy office setting

Preferred Qualifications

Touch typing 65 wpm or above preferred
Experience in a museum, cultural institution, educational organization, or tourism destination.

Apply Now

Refine Your Search

executive director, museum jobs in norwich ct

Reservations Manager

Executive Director, Museum

Executive Director

Executive Director of Institutional Research & Strategic Analytics

Executive Director of Philanthropy & Advancement

Member, Board of Directors

Executive Director, Business Development - Core

General Maintenance Technician

Executive Director, Analytics & Optimization

Waterfront Tour Captain

Mate, Brilliant

SABINO Deckhand

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