Top 11 call center quality analyst Jobs in o'fallon, mo

Help Desk Analyst
MGM Healthcare Home Office —Creve Coeur, MO
- Full-time
- HIPAA
- Mid-level
- Office
- Dental insurance
- 401(k)
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MBSE Systems Engineer
Innova Solutions —Hazelwood, MO
- $70 - $80 an hour
- Urgently hiring
- Computer Science
- 5 years
- Fair chance
- Health savings account
- Disability insurance
2d
Venture Development Specialist - Skandalaris Center
Washington University in St Louis —St. Louis, MO
- $49,700 - $82,100 a year
- Online Application
- Customer service
- Writing skills
- Pass drug screening
- Commuter assistance
- Employee assistance program
4d
Workforce Management Analyst
Knipper HEALTH —United States
- $28 - $33 an hour
- Full-time
- HIPAA
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
Performance Engineer
CGI Group, Inc. —United States
- $85,100 - $121,200 a year
- Computer Science
- 5 years
- Writing skills
- Paid parental leave
- Paid holidays

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2d
Design and Analysis Engineer 4 - Electronic Systems
The Structures Company, LLC —Hazelwood, MO
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Includes understanding topics that require insurance or securities license and registration and when and how to route those inquiries to the properly-registered…
2d
Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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call center quality analyst jobs near o'fallon, mo

Help Desk Analyst

MGM Healthcare Home Office
Creve Coeur, MO

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Job Details

Full-time

Benefits

Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
Equipment troubleshooting
Windows
VoIP
Desktop (troubleshooting support)
Computer management
Networking equipment (troubleshooting support)
System deployment
Productivity software
Desktop administration
IT department experience
Ticketing system technical support
Mobile devices

Full Job Description

MGM Healthcare provides rehabilitation, skilled nursing, long-term care, assisted living, and independent living centers in Iowa, Missouri and Oklahoma. Our centers provide on-site therapy and rehabilitation services - using the latest equipment and techniques - that run the gamut from physical and occupational therapy to special memory units and respite care. Our corporate office is located in St. Louis, Missouri. This position will be based out of the home office and move between facilities as needed throughout Missouri, Iowa, and Oklahoma.

Position Summary:

We are seeking a detail-oriented and service-driven Senior Help Desk Analyst to join our IT team. As a key member of a newly established Help Desk, this position will play a foundational role in delivering responsive, high-quality technical support and in shaping the structure and service standards of the Help Desk function. The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership.

Pay, Benefits, and Perks of Help Desk Analyst):

Competitive Pay Based on Experience
Immediately accrue paid time off (PTO) as you work
6 Observed Holidays with premium pay or leave + 1 Floating Holiday for full-time employees
Up to $5,000 per in tuition/education reimbursement per calendar year for approved program of study
Take home up to 75% of your net earned wages at the end of every shift
401(k) Retirement plan with company-matched contributions after 1 year of employment
Medical (Teledoc Included), Dental, Vision, Life and other voluntary Insurances for full-time employees

Key Responsibilities:

Serve as the first point of contact for IT support via phone, email, or ticketing system.
Provide Tier 1 support for software, hardware, printers, and basic networking issues.
Respond to help line calls promptly and professionally, ensuring high levels of customer service.
Reset passwords, unlock accounts, and perform user access troubleshooting in Active Directory and other systems.
Manage onboarding and offboarding processes, including the creation, modification, and deactivation of user credentials and system access in accordance with IT and HR policies.
Image, configure, and deploy new desktop and laptop computers based on organizational standards.
Provide setup and support for mobile phones (iOS/Android) and desk phones, including basic VoIP troubleshooting.
Accurately document all user interactions, issues, troubleshooting steps, and resolutions in the ticketing system.
Communicate clearly and effectively with users throughout the resolution process.
Escalate unresolved issues to Tier 2/3 teams while maintaining oversight to ensure closure.
Support knowledge base development and contribute to process improvements and documentation.
Assist with the development of Help Desk workflows, best practices, and onboarding procedures.
Perform other duties as assigned to support IT operations and organizational objectives.

Qualifications:

Required:

1+ years of experience in a Help Desk, IT support, or desktop support role.
Proficiency in troubleshooting Windows OS, Microsoft Office, Active Directory, and standard IT hardware.
Experience with imaging and deploying computers using organizational tools and standards.
Familiarity with mobile device support, basic network troubleshooting, and VoIP systems.
Strong organizational and communication skills with a customer-focused mindset.
Ability to multitask and manage priorities in a high-demand environment.
Experience with ticketing systems and clear, professional documentation practices.

Preferred:

Experience in a healthcare or similarly regulated industry such as finance, insurance, or government.
Working knowledge of HIPAA compliance, data privacy, or other regulatory frameworks.
IT certifications such as CompTIA A+, ITIL, HDI, or Microsoft certifications.

Why Join Us?

This is a unique opportunity to contribute to the foundation of a new Help Desk within a growing healthcare organization. You will play a direct role in shaping the user support experience while advancing your career in a collaborative, high-impact IT environment. Your technical knowledge, professionalism, and initiative will help elevate IT service delivery across the organization.

EEO Statement:

Our facility provides equal employment opportunities. We are committed to complying with all state, federal, and local laws that prohibit discrimination in employment, including recruitment, hiring, placement, promotion, transfers, compensation, benefits, training, programs, reductions in workforce, termination, and recall. Our facility strives to provide equal opportunity for employment to all individuals who are properly qualified and able to perform the duties of their employment, without regard to employees’ legally-protected characteristics (“protected class”) including: age, sex, race, color, creed, religion, national origin, ancestry, citizenship, marital status, pregnancy, medical condition, physical or mental disability, sexual orientation, gender identity, sex stereotyping, or genetic information.

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Refine Your Search

call center quality analyst jobs in o'fallon, mo

Help Desk Analyst

MBSE Systems Engineer

Venture Development Specialist - Skandalaris Center

Workforce Management Analyst

Performance Engineer

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