Top 2 Noc technician Jobs in O'fallon, Mo

Network Operations Center Technician
I3 Broadband LLC —Saint Peters, MO
- $21 - $35 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
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VoIP Technician - Tier III
Gabbit, LLC —Olivette, MO
- $85,000 - $95,000 a year
- Full-time
- Background check
- 3 years
- Analysis skills
- Paid training
- Health insurance
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2d

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VoIP Technician - Tier III
Gabbit, LLC —Olivette, MO
8)* Strong written and verbal communication skills, including the ability to explain technical issues clearly to both technical and non-technical audiences.
$85,000 - $95,000 a year
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2d
Network Engineer III
CACI —St. Louis, MO
Performs research, requirements analysis, design, installation, troubleshooting, and support of local- and wide-area network hardware, software and applications…
$75,200 - $158,100 a year
8d

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Network Operations Center Technician

I3 Broadband LLC -
Saint Peters, MO

Quick Apply

Job Details

Full-time
$21 - $35 an hour

Qualifications

Customer communication

Full Job Description

Job Summary:

The Network Operations Center (NOC) Technician is responsible for monitoring, supporting, and troubleshooting complex network environments to ensure the availability and performance of voice, data, and application services. This role requires strong problem-solving, communication, and customer service skills, along with a solid technical foundation in network operations. This position supports a broad range of operational activities, from routine monitoring and incident response to advanced troubleshooting and root cause analysis.

Key Responsibilities:

Network Monitoring & Support

Monitor and support complex network environments, including fiber access, transport, and IP-based voice and data services, using a variety of network monitoring tools
Ensure network availability and performance by proactivelyidentifyingand responding to alarms, alerts, and system events
Utilizeticketing systems to log, track, and manage incidentsin accordance withoperational procedures
Incident Management & Troubleshooting
Triage, troubleshoot, and resolve network and customer service incidents ina timelyand efficient manner
Analyze network behavior using diagnostic tools toidentifyfaults across LAN, WAN, and service layers
Document all incidents thoroughly, including troubleshooting steps, resolution, and follow-up actions
Escalate incidents asappropriate basedon complexity, impact, or time constraints
Customer Support & Communication
Providea high levelof customer service by effectively communicating with internal and external customers
Develop andmaintainstrong working relationships through professional and responsive support
Serve as a point of contact during service disruptions, providing updates and managing expectations

Operational Support & Collaboration

Assume assigned roles and responsibilities during network incidents or outage events
Act as an escalation point for other departments and provide cross-functional support as needed
Collaborate with engineering and technical teams to support network changes, maintenance, and issue resolution

Continuous Improvement & Knowledge Sharing

Contribute to process improvements byidentifyingrecurring issues and operational inefficiencies
Assistin developing andmaintainingdocumentation, includingrunbooksand troubleshooting guides
Provide mentoring, training, and coaching to peers and other departments when applicable

Qualifications:

Education and Experience:

Bachelor’s degree in Computer Science, Information Systems, or related field preferred, OR
2-4+ years of hands-on experience in Information Technology, Network Operations, or a related technical environment
Equivalent combinations of education, certifications, and experience will be considered

Skills and Competencies:

Strong working knowledge of:
LAN/WAN networking and circuit diagnostics
OSI model (application through physical layers)
Network monitoring and ticketing systems
Experience with VoIP protocols such as SIP and MGCP
Ability to troubleshoot network performance issues using diagnostic and analytical tools
Strong problem-solving and critical thinking skills with attention to detail

Working Conditions:

Must be able to sit at a desk for extended periods, working at a computer up to 8 hours per day.
Ability to communicate orally and in writing.
Ability to physicallyoperatepersonal computers, copy machines, telephones, and other common office machines and equipment.
Ability to work in a fast-paced, 24/7 operational environment

Equal Opportunity:

i3 Broadband is an equal opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business needs.

Quick Apply

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noc technician jobs in o'fallon, mo

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