Top 8 Spa management Jobs in O'fallon Il

Client Service Manager - Operations Lead
PALM Health —St. Louis, MO
- Call employer
- Mid-level
- 3 years
- Bachelor's degree
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Vitality Services Team Manager
PALM Health —St. Louis, MO
- Call employer
- Mid-level
- 3 years
- Bachelor's degree
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Manager, Digital Marketing
Nidec Motor Corporation —St. Louis, MO
- Full-time
- Marketing
- English
- Analysis skills
Trade Compliance Manager
Nidec Motor Corporation —St. Louis, MO
- Full-time
- 7 years
- English
- Office
Trade Compliance Manager (FIR)
Nidec Motor Corporation —St. Louis, MO
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
Quality Manager
Nidec Motor Corporation —St. Louis, MO
- Full-time
- Engineering
- English
- Travel

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Client Service Manager - Operations Lead
PALM Health —St. Louis, MO
Bachelor’s degree or equivalent experience in operations, hospitality management, or related field (Required).
Quick Apply
Vitality Services Team Manager
PALM Health —St. Louis, MO
Bachelor’s degree or equivalent experience in operations, hospitality management, or related field. Provides coverage to allow for shift breaks and also to…
Quick Apply

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spa management jobs near o'fallon il

Client Service Manager - Operations Lead

PALM Health -
St. Louis, MO

Quick Apply

Job Details

Qualifications

Team supervision
Standard Operating Procedures (SOPs) implementation
Workflow management (operations management method)
Staff scheduling
Team scheduling
Managing hospitality teams
Improving operational efficiency
Team development
Compliance monitoring
Customer service training (staff training program)
Quality assurance standard operating procedures
Mentoring
Workforce management
Safety standard operating procedures
Safety training implementation
Standard operating procedures (SOPs)
Team motivation (leadership skill)
Policy Development
Operations planning
Professional development training
Standard operating procedures drafting
Strategic workforce planning

Full Job Description

Description:

Why PALM Health?
PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members’ overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members’ physical, emotional, and mental health. Our customized prevention and therapeutic programs integrate a highly innovative combination of proven disciplines. This is where you come to discover everything you need to attain, regain, and sustain health.

Position Summary: Client Service Manager | Operations Lead

The Client Service Manager oversees the Vitality & Recovery and the Facility & Environment Teams directly, and indirectly manages the Reception Team, ensuring seamless service execution, efficient operations, and exceptional customer service. This role is responsible for managing direct reports, leading team meetings, employee scheduling, and workforce planning to address call-offs and to maintain optimal Vitality Suite coverage. Additionally, this position oversees team training, performance evaluations, service quality assurance, customer service excellence, safety and cleanliness management, and overall operational efficiency within each of these departments.

The Vitality & Recovery Team is responsible for the following Vitality Services: Cryosauna, Haleotherapy, Steam and Infrared Saunas, BioMats, PEMF Mats, and Sound Focus.

Requirements:

Management of Direct Reports and Workforce Planning

Directly Manages the Vitality & Recovery and the Facility & Environment Teams, overseeing day-to-day performance and ensuring adherence to company standards
Serves as the primary point of contact for the Vitality & Recovery and the Facility & Environment Teams during operational hours, providing active floor supervision and support
Provides ongoing team training on service delivery, safety, and customer service
Develops, implements, and manages working schedules for the Vitality & Recovery and the Facility & Environment Teams to ensure optimal coverage
Participates in the development and refinement of SOPs for the department, ensuring clear, effective guidelines for operations, service standards, and team responsibilities
Guarantees adherence to SOPs by monitoring compliance, providing guidance, and reinforcing best practices within the Vitality & Recovery and the Facility & Environment Teams
Monitors daily operations to confirm efficient workflow, addressing any gaps or challenges in real time
Oversees time-off planning and coordinates Vitality & Recovery and the Facility & Environment coverage during planned absences
Fosters a culture of accountability, professionalism, and exceptional care
Provides coverage to allow for shift breaks and also to cover when there is an unexpected absence or scheduling need
Aims to mentor and guide each direct report and to serve as a model for PALM Health’s cultural standard of being a Caring, Collaborative, Inspiring Leader Committed to Service Excellence

Required Qualifications

Bachelor’s degree or equivalent experience in operations, hospitality management, or related field (Required)
Minimum of 3 years of leadership experience in a health club, wellness center, spa, or similar setting (Required)
Strong ability to manage and motivate teams with professionalism, clarity, and empathy
Exceptional organizational, scheduling, and problem-solving skills
Proven experience in implementing training programs and upholding company equality standards
Proficient in operational workflows, safety protocols, and resource management
Customer service-oriented mindset with excellent interpersonal and communication skills
Ability to multitask, prioritize, and thrive in a fast-paced environment

Quick Apply

Refine Your Search

spa management jobs in o'fallon il

Client Service Manager - Operations Lead

Vitality Services Team Manager

Manager, Digital Marketing

Trade Compliance Manager

Trade Compliance Manager (FIR)

Quality Manager

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