Top 5 Customer support manager Jobs in Oak Grove, Ky

Customer Support Manager
FURNITURE CONNECTION, INC. —Hopkinsville, KY
- From $19 an hour
- Full-time
- Mid-level
- Office
- Organizational skills
Quick Apply

Related jobs to explore

Based on your search for customer support manager

Commercial Asset Manager
Grace Development —Nashville, TN
The ideal candidate brings 6+ years of experience in retail and office property management, strong tenant relationship skills, and the ability to operate…
$125,000 - $150,000 a year
Quick Apply
Administrative Supervisor
RAYUS Radiology —Clarksville, TN
Answers phones and handles calls in an efficient and friendly manner. Must be able to handle multi-level phone system with a high volume of calls at one time.
Quick Apply
8d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Supervisor
DHL —Canal Winchester, OH
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
$60,000 - $90,000 a year
Quick Apply
Customer Success Manager
impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer support manager in oak grove, ky

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support manager jobs near oak grove, ky

Project Manager jobs in Corpus Christi, TX

Construction Project Manager jobs in Portland, OR

Community Manager jobs in Orlando, FL

Customer Care Manager jobs in Chicago, IL

Affirm Customer jobs in Remote

Customer Care Manager jobs in Milpitas, CA

Customer Care Manager jobs in Andover, MA

Customer Care Manager jobs in Downingtown, PA

Customer Support Manager

FURNITURE CONNECTION, INC. -
Hopkinsville, KY

Quick Apply

Job Details

Full-time
From $19 an hour

Qualifications

Retail customer service procedures
Customer records maintenance
Managing customer accounts
Maintaining an organized workspace
Account maintenance
Sales transaction processing
Managing teams in a customer support role
Phone communication
Store closing procedures
Coaching
Store opening procedures
Purchase order management
De-escalation techniques
Conflict de-escalation
Mid-level
Financial issue resolution
Managing clients in a customer support role
Team development
Financial records management
Team training
Financial record maintenance
Organizational skills
Post-sales relationship building
Managing sales commissions
Computer skills
Customer support
Order issue resolution
Office management
Leadership
Team motivation (leadership skill)

Full Job Description

Description:

Customer Support Manager – Furniture Retail

Starting Pay: $19.00 per hour

Are you organized, dependable, and comfortable helping both customers and coworkers solve problems? Furniture Connection is looking for a Customer Support Manager to help lead the daily office and customer support operations at our store.

This is a hands-on leadership role within a close-knit team of approximately 8-10 employees. You will directly oversee one customer support team member while working closely with store leadership and the sales team to ensure each customer’s experience runs smoothly—from checkout and financing through delivery and post-sale support.

Requirements:

What You’ll Do

Support Customers

Provide friendly, professional assistance to customers in person and by phone.
Help resolve customer questions, concerns, and service issues.
Follow up on customer needs and ensure issues are handled promptly.
De-escalate difficult situations with patience, confidence, and professionalism.

Keep Transactions Running Smoothly

Help ensure customer orders, payments, financing documents, and delivery information are accurate.
Support a smooth handoff between the sales team and office.
Identify and resolve checkout or order-processing issues before they affect the customer.
Maintain accurate customer account and financing records.

Lead the Customer Support Function

Provide daily guidance, training, and support to one customer support employee.
Ensure office procedures, checklists, and administrative responsibilities are completed.
Coach for accuracy, professionalism, follow-through, and excellent customer service.
Help create a positive, team-oriented work environment.

Support Store Operations

Open and close the store when scheduled.
Serve as Manager on Duty as needed.
Assist with payroll and commission reporting.
Complete end-of-day balancing and help resolve discrepancies.
Monitor purchase orders, financing timelines, and product delays.
Help maintain an organized, professional, and customer-ready store.

What We’re Looking For

Strong customer service and problem-solving skills.
Excellent attention to detail and follow-through.
Ability to remain calm and professional in challenging situations.
Confidence providing direction and holding others accountable.
Strong communication and organizational skills.
Dependable attendance and punctuality.
Comfortable learning computer systems, financing processes, and office procedures.
Previous retail, office, customer service, or leadership experience is preferred.

Why This Role Matters

The Customer Support Manager is an important connection between our customers, sales team, and store operations. Your organization and follow-through help ensure that promises made during the sale are carried through after the purchase.If you enjoy helping people, solving problems, and keeping a busy workplace organized, we would love to meet you.

Apply today to join the Furniture Connection team!

Quick Apply

Refine Your Search

customer support manager jobs in oak grove, ky

Customer Support Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for customer support manager in oak grove, ky

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected