Top 4 Assistant processing manager portfolio Jobs in Oak Ridge, Tn

Assistant Processing Manager - Portfolio
Cascade Financial Services —Knoxville, TN
- Remote
- Mid-level
- 3 years
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
3d
Sales Assistant
ABS Tag & Title —Knoxville, TN
- $17 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Vice President of Development
Zoo Knoxville —Knoxville, TN
- Email
- Background check
- Pass drug screening
- English
Administrative Office Manager
Bluemont Group —Knoxville, TN
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply

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Assistant Processing Manager - Portfolio

Cascade Financial Services -
Knoxville, TN

Quick Apply

Job Details

3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Team leadership
Leading team collaboration initiatives
Encompass

Full Job Description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Position Overview

As the Assistant Processing Manager for Portfolio, you are a boots on the ground leader for both new and experienced processors. You are in the weeds with your team every day. You know portfolio guidelines extremely well, which for us means chattel and land home products. You answer the guideline questions, help with underwriting issues, and rush files when they need to move. You work directly with team members to keep loans efficient, high quality, and closing on time, all while following Cascade's Commitment to Service.

You report to the Processing Manager and keep them informed on how the team is doing and where it is struggling. The role asks you to balance hands on support with the management duties below, based on what the department needs that day. You must be able to adapt quickly to changing priorities and step in to assist in a variety of tasks whenever needed.

You must be able to adapt quickly to changing priorities and step in to assist in a variety of tasks whenever needed.

Key Responsibilities

Pipeline and Production

Actively monitor and manage team pipelines so files keep moving

Make sure published SLAs and benchmarks are met and that dashboards stay current

Monitor aged and expiring loans and reduce turn times between milestones against set goals

Be the go-to person on portfolio (chattel and land home) guidelines. Answer scenario questions, help with underwriting issues, and rush files when needed

Cover pipelines while processors are out of the office

Provide focused support to lift production at the individual processor level

Team Support and Quality

Respond to daily processor scenario questions and escalate to the Processing Manager when needed

Review new processor file submissions and clear to close submissions for accuracy and give feedback

Complete weekly follow ups with team members on improvement plans

Manage the vacation calendar, timecards, and anniversary dates for the team

Recommend process changes and create tickets to improve efficiency. Speak up across departments when you see a better way

Handle first level customer and retailer complaints
Cover team pipelines as needed

Training Support

Partner with the management and training teams to support an effective, scalable training program for portfolio processors

Help onboard new team members with a clean handoff from HR, and get them set up with usernames, passwords, shortcuts, logs, and folders

Lead training classes as needed using adult learning techniques that keep trainees engaged

Provide weekly evaluations of each team member's progress to management
Special projects and other duties as needed

Requirements and Qualifications

Manufactured Housing knowledge required

Minimum 3 years of processing experience

Strong, current knowledge of how portfolio guidelines work, including chattel and land home products.

Track record of meeting or exceeding department goals

Shown leadership qualities, regardless of title, and enjoys developing other team members.

Recent working knowledge of Encompass

Patient, with the ability to work under deadline pressure and manage competing priorities.

Strong interpersonal communication, listening, and time management skills

Construction to Permanent Financing experience a plus

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

Quick Apply

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assistant processing manager portfolio jobs in oak ridge, tn

Assistant Processing Manager - Portfolio

Sales Assistant

Vice President of Development

Administrative Office Manager

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