Top 273 Customer service representative Jobs in Oak Ridge, Tn

Financial Service Trainee – Knoxville, TN – Customer Service
LSI —Knoxville, TN
- From $17 an hour
- Weekends as needed
- Spanish
- Customer service
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
Insurance Customer Service Representative
21st Mortgage Corporation —Knoxville, TN
- $49,000 - $54,000 a year
- Online Application
- Customer service
- Computer literacy
- Office
- Paid training
- Disability insurance
Call Center (Member Services Representative I - Member Services)
Knoxville TVA Employees Credit Union —Knoxville, TN
- $18 - $20 an hour
- Full-time
- High school diploma or GED
- Financial services
- In-person
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
21st Mortgage Corporation —Knoxville, TN
- $49,000 - $55,000 a year
- 8 hour shift
- CRM software
- Sales
- Customer service
- Disability insurance
- Health insurance
Call Center Services Agent I
ORNL Federal Credit Union —Oak Ridge, TN
- Basic math
- High school diploma or GED
- Organizational skills
Quick Apply
Phone Support Technician
Mechman Alternators —Knoxville, TN
- $19 - $21 an hour
- Full-time
- Computer literacy
- Office
- QuickBooks
- 401(k)
- Paid time off
Quick Apply
2d
Customer Service Representative
Appalachian Underwriters, Inc. —Oak Ridge, TN
- $16 - $18 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Children
- Commuter assistance
- Paid parental leave
Medical Call Center Representative
TeamHealth —Knoxville, TN
- Full-time
- Remote
- Medical office experience
- 1 year
- Medical terminology
12d
Utility Customer Resolution Specialist
Knoxville Utilities Board —Knoxville, TN
- $47,300 - $85,700 a year
- Overtime
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
7d
Customer Service Representative - State Farm Agent Team Member
Steve Whitley - State Farm Agent —Knoxville, TN
- $50,000 - $70,000 a year
- Full-time
- Office
- Children
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Representative, Guest Services
Pilot Company (SSC) —Knoxville, TN
- Full-time
- Spanish
- High school diploma or GED
- Military encouraged
- Health insurance
- Dental insurance
RELEASE INFORMATION SPEC
Covenant Health —Knoxville, TN
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
Customer Service Representative
Magnum Venus Products Inc —Oak Ridge, TN
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Verizon Customer Service Representative
Cellular Sales Verizon Authorized Retailer —Knoxville, TN
- $20 an hour
- Full-time
- Writing skills
- English
- Research
- Wellness program
- Dental insurance
Customer Service Representative (Full-Time) - Day Shift
XPO —Knoxville, TN
- From $22.67 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Mid-level
Quick Apply
2d
PATIENT ACCESS NAVIGATOR
Covenant Health —Knoxville, TN
- Full-time
- HIPAA
- High school diploma or GED
- Continuous improvement
Outbound Customer Care Representative
All-Star Heating and Air Conditioning —Knoxville, TN
- $17 - $25 an hour
- Full-time
- Residential
- Organizational skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Mansour Hasan - State Farm Agent —Knoxville, TN
- $40,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Ozzie Gutierrez Holden - State Farm Agent —Knoxville, TN
- $50,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Mansour Hasan - State Farm Agent —Knoxville, TN
- $40,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply

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Financial Service Trainee – Knoxville, TN – Customer Service

LSI -
Knoxville, TN

Quick Apply

Job Details

Full-time
From $17 an hour

Benefits

Profit sharing
Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Work from home
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Life insurance
Referral program
Pet insurance

Qualifications

Computer operation
Customer service
Basic math
High school diploma or GED
Math
Problem-solving
Typing
Phone etiquette
Customer data entry

Full Job Description

Customer Service - Financial Service Representative – Full-Time Schedules – 1st Shift Available - Saturday or Sunday Required!

Compensation: $17.00 an hour, plus (evening, weekend, holiday) - Shift Differentials of +$5 an hour on weekends! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify.

Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs.

DESCRIPTION

In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back.

Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need.

Competencies:

Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner.
Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data.
Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.
Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.

Essential Job Functions/Qualifications

Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred
Proficient typing, listening, computer, and reading skills
Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays
Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details
Excellent problem-solving skills with the ability to multi-task
Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and

temperament of the caller

Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions
Professional and upbeat attitude that thrives in a fast-paced environment
Desire and ability to provide excellent customer service on every interaction
Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status’s, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher

Work From Home:

Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required.

EDUCATION

High school/GED or better (minimum)

OUR BENEFITS INCLUDE:

Paid Training
Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays
Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions
Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements
Relaxed dress environment
Generous Paid Time Off – rest and relaxation!
Year-round employee appreciation events and online recognition award program – you are awesome!
Free Coffee at all LSI facility locations
Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk)
Life and Disability Insurance
Pet Insurance
Paid Volunteer Time Off – give back to your community!
Educational Assistance and Employee-Assistance-Program
401k/Profit Sharing with Safe Harbor Match
Growth opportunities – 90% of leadership positions are filled from within!

Apply ONLINE at www.belivelsi.com!

Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.

Pay: From $17.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Application Question(s):

Are you open to working in our Knoxville, TN office location until you are eligible to be released to work from home? Yes or No
This position starts at $17/hr plus $2-$5/hr shift differentials. Is this within your acceptable range? Yes or No
If deployed remote, do you have a distraction free environment with high-speed internet (>50 mbps) and static IP address? Yes or No
Have you previously applied for this position within the last 12 months or been employed by LSI at any time? Yes or No
Are you comfortable working in a fast-paced, high volume call center environment that requires above average phone and computer skills? Yes or No
Are you available to work every Saturday or every Sunday? Yes or No

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in oak ridge, tn

Financial Service Trainee – Knoxville, TN – Customer Service

Insurance Customer Service Representative

Call Center (Member Services Representative I - Member Services)

Customer Service Representative

Call Center Services Agent I

Phone Support Technician

Customer Service Representative

Medical Call Center Representative

Utility Customer Resolution Specialist

Customer Service Representative - State Farm Agent Team Member

Representative, Guest Services

RELEASE INFORMATION SPEC

Customer Service Representative

Verizon Customer Service Representative

Customer Service Representative (Full-Time) - Day Shift

PATIENT ACCESS NAVIGATOR

Outbound Customer Care Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

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