Top 24 Servicing specialist Jobs in Oak Ridge, Tn

Bilingual Account Resolution Specialist | Financial Services | Entry Level
Vanderbilt Mortgage —Maryville, TN
- $22.43 - $23.93 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
9d
Contract Carrier 26ft Box Truck- Appliance Delivery
Riverstone Logistics —Lenoir City, TN
- $175,000 - $250,000 a year
- Full-time
- Owner-operator
- Entry level
- Under 1 year
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Military Service - U.S. Air National Guard, Airlift/Special Mission Aircraft Maintenance
Military Service - U.S. Air National Guard Recruiting —Tennessee
- From $50,000 a year
- Full-time
- Military
- High school diploma or GED
- Entry level
- Health insurance
Technical Support Specialist
Code Plus Inc —Oak Ridge, TN
- Full-time
- Mid-level
- Microsoft Office
- High school diploma or GED
Quick Apply
Home Equity Servicing Specialist
Y-12 Federal Credit Union/ Y12CU —Oak Ridge, TN
- Hybrid work
- Writing skills
- Mid-level
- Office
Quick Apply
2d
Customer Service Representative
Cascade Financial Services —Knoxville, TN
- Remote
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Mortgage Loan Servicing Specialist
SmartBank —Knoxville, TN
- Overtime
- Research
- Mid-level
- Office
Brand Specialist
Beauty Barrage —Knoxville, TN
- $23 - $25 an hour
- Part-time
- Merchandising
- Mid-level
- Driving
- Health insurance
- Paid time off
Logistics and Product Installation Specialist
Maverick Tech —Knoxville, TN
- $18.27 - $52.89 an hour
- Customer service
- Mid-level
- Residential
Quick Apply
Training Specialist III (Hybrid/Remote)
ORNL Federal Credit Union —Knoxville, TN
- Hybrid work
- Mid-level
- Project management
- Bachelor's degree
Quick Apply
Computed Tomography Engineer
Y12 —Oak Ridge, TN
- Engineering
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
3d
Accounting Specialist
SmartBank —Knoxville, TN
- Full-time
- CPA
- Mid-level
- Office
1d
Security Service Specialist 1
Convergint Technologies —Knoxville, TN
- Full-time
- Microsoft Outlook
- No high school diploma
- Mid-level
- Wellness program
- Paid parental leave
Escrow Specialist
Cascade Financial Services —Knoxville, TN
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
2d
Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Knoxville, TN
- $32,000 a year
- Full-time
- Computer literacy
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
8d
Pharmacy Tech Specialist, Pharmacy, Full Time, Variable
Prisma Health —Maryville, TN
- Full-time
- Hospital
- Ability to walk for extended periods
- Word processing
Assistant Store Manager
O'Reilly Automotive Stores —Knoxville, TN
- Weekends as needed
- ASE Certification
- Merchandising
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply
Premier Advisor - Knoxville, TN
Truist Bank —Knoxville, TN
- Full-time
- Background check
- English
- Office
- AD&D insurance
- Paid holidays
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Knoxville, TN
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance
8d
HVAC Spec II - Facilities Services - UTK
University of Tennessee Health Science Center —Knoxville, TN
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
10d

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Bilingual Account Resolution Specialist | Financial Services | Entry Level

Vanderbilt Mortgage -
Maryville, TN

Quick Apply

Job Details

Full-time
$22.43 - $23.93 an hour
9 days ago

Benefits

Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off
Prescription drug insurance

Qualifications

Computer operation
Spanish
English
High school diploma or GED
Typing
Video conferences (communication methods)

Full Job Description

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE: Bilingual Account Resolution Specialist - (Non – LO – Servicing)

JOB STATUS: Full Time/Hourly

DEPARTMENT: Loan Servicing

REPORTS TO: Team Lead

WORK SCHEDULE:

Hybrid – 4 days in-office, 1 day remote after training
M-F 8:30-5:30pm four days a week, 11am-8pm one day a week

PAY:

The expected base pay range for this position is from $22.43 to $23.93 plus additional bonus opportunity resulting in an expected total annual compensation of $42,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually.
The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire.

JOB SUMMARY:

The Bilingual Account Resolution Specialist resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines. This role reports to the Team Lead and achieves success by educating customers on the importance of paying in a timely manner, providing excellent customer service, and recognizing and determining suitability of assistance options for our customers when applicable, using various tools and negotiation techniques.

JOB FUNCTIONS:

Account Management

Performs account reviews and audits of severely delinquent accounts for proper action and resolution with the monthly goal of resolving the specified number of past due accounts.
- Performs an average of 100 outbound calls daily to collect on past due mortgage payments, resolve delinquency, identify loss mitigation opportunities, and address customer concerns.
- Services a portfolio of 1,700-2,000 accounts, by assisting borrowers with mortgage-related questions and inquiries.
- Assists customers with inquiries relating to escrow, insurance claims, VMF online portal offerings, loan documents, etc. in a patient and customer focused manner.
- Performs outbound email communication with customers.
Handles timelines and actions specific to Consumer Lending loans.
Achieves log-in time requirements and assists other departments (customer service, legal) as needed with phone coverage.

Analyzes Debt and income information to set-up and review payment plans.
Documents mortgage collections system with all activities and communications.

Administrative Tasks

Orders and reviews home occupancy inspections.
Ensures timely sending and processing of Loss Mitigation Paperwork and Document Requests (utilizes mail, email, and DocuSign).
Inputs and documents customer complaints, escalating to leadership when required.
Reviews accounts for legal and repossession input by creating summaries and sending them to supervisor for approval, requests value opinions as required for legal actions.
Attends various meetings and trainings, such as team and department meetings, coaching and call quality meetings, monthly training, and other meetings as required.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:

Education: High School diploma or equivalent required.
Experience: 0-1 year experience.
MUST be Bilingual in both Spanish and English
Previous experience in a Collections, Call Center or Loan Servicing environment a plus.
Basic computer skills with ability to type at least 25 wpm.
Working knowledge of the View/AS400 system.
Great attention to detail and organizational skills.
Ability to communicate effectively and efficiently via phone, email, and person to person.
Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken.
Ability to manage multiple initiatives and/or conflicting responsibilities.
Goal oriented, self-motivated personality with the capacity to meet and exceed assigned goals.
Ability to effectively collaborate and work in a team environment.
Willingness to learn, strong work ethic and work across many teams and business units.
Great attention to detail, organizational skills, and time management.

PHYSICAL DEMANDS:

Must be able to remain in a stationary position 75% of the time.
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
Will be communicating via phone, Teams, and Zoom.
Must be able to exchange accurate information at all times.
Must be able to identify and assess account status and determine appropriate process.
Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:

Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit -

Vanderbilt Mortgage

Language:

Spanish (Required)

Work Location: In person

Quick Apply

Refine Your Search

servicing specialist jobs in oak ridge, tn

Bilingual Account Resolution Specialist | Financial Services | Entry Level

Contract Carrier 26ft Box Truck- Appliance Delivery

Military Service - U.S. Air National Guard, Airlift/Special Mission Aircraft Maintenance

Technical Support Specialist

Home Equity Servicing Specialist

Customer Service Representative

Mortgage Loan Servicing Specialist

Brand Specialist

Logistics and Product Installation Specialist

Training Specialist III (Hybrid/Remote)

Computed Tomography Engineer

Accounting Specialist

Security Service Specialist 1

Escrow Specialist

Consumer Loan Specialist - Sales Customer Service

Pharmacy Tech Specialist, Pharmacy, Full Time, Variable

Assistant Store Manager

Premier Advisor - Knoxville, TN

Sr. Consumer Loan Specialist - Sales Customer Service

HVAC Spec II - Facilities Services - UTK

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