Position Summary:
Under the general direction of the Training and Development Manager, responsible for conducting property specific training programs. Monitors and maintains databases, providing statistical reports on the effectiveness of training for employees during the orientation period and for career development. Assists in the identification and design of learning solutions to meet individual, department and casino training needs.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
- In close cooperation with training team members, casino management and HR Business Partners, identifies training needs in the enterprise.
- Conducts a variety of training classes in accordance with TMCR policies and/or as requested by casino management. (e.g. new employee orientation, customer service, human resources policies, front-line soft-skills, supervision).
- Works with casino management and HR business partners to establish training schedules that meet operational/regulatory demands; ensuring advanced planning for training events (i.e. facility bookings, training material preparation, development/distribution of promotional materials, etc.).
- Manages registration process and attendance records for assigned training events.
- Maintains a variety of manual and electronic files/databases/records (e.g. training procedure manuals, guides, course materials, handouts/visuals, training records, course evaluations, required reports, etc.) for the purpose of providing up-to-date reference and complying with regulatory requirements and established Training Department guidelines.
- Create and/or acquire all training curriculum, manuals, multimedia visual aids, and other educational resources needed for training programs.When necessary, conducts and/or coordinates one-on-one TMCR policy and/or other required training sessions to ensure ongoing regulatory compliance.
- Conducts post-training follow up with property leaders and employees to assess retention and quality of application of training content.
- Cooperates with external training vendors; serving as contact person for the coordination of on-site training events.
- Provides technical assistance to department trainers in the design, delivery and evaluation of job-specific training by sharing processes and best practices that ensure consistent quality standards throughout the enterprise.
- Contributes to the Training Strategy and annual training plans by researching and recommending improvements and/or enhancements to employee/leadership development initiatives.
- Maintains a professional demeanor in all internal and external interactions by demonstrating courtesy, timeliness, flexibility and a genuine desire to help others.
- Serves as an enterprise ambassador for service excellence and life-long learning.
- Maintains professional and technical knowledge by: conducting research; attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations.
- Performs other duties as required.
Direct Reports: None.
Access to Sensitive Areas: Human Resources Office, all Team Member records and files.
Signatory Authority: All Human Resources related forms with authorization.
Minimum Qualifications:
Bachelor’s Degree in Human Resources or related field, unless waived by the Director of Human Resources. Must have a minimum of three (3) years training and development experience in a corporate work setting with training as your primary role. E-Learning design using authoring tools such as Captivate, Articulate, etc. a plus. Gaming experience preferred. Microsoft Office Suite and HRIS system experience required. Must have strong organizational, time management, multi-tasking, written and verbal communication. Must be 21 or older. Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation, as well as obtain and maintain a gaming license.
Knowledge, Skills and Abilities:
- Knowledge of applicable, federal, state and tribal laws, regulations, and requirements related to TMCR gaming operations.
- Knowledge of investigative techniques and procedures.
- Knowledge of MICS and compacts.
- Knowledge of the gaming division, its governing structure, documents and the relationship to the Tribal Gaming Commission Office.
- Knowledge and ability to efficiently and effectively develop, manage and monitor program budgets.
- Knowledge of accounting principles, general ledger analysis, reconciliation, financial statement analysis
- Knowledge of accounting, purchasing and auditing policies and procedures.
- Knowledge in human resources management policies and procedures.
- Knowledge of statistical compilation and analyses.
- Skill in operating various word-processing, spreadsheets, and database software programs.
- Skill in problem solving, human relations, and time management.
- Skill in preparing, reviewing, and analyzing operational and financial reports.
- Ability to exercise initiative and independent judgment.
- Ability to maintain confidentiality.
- Ability to work extended hours and various work schedules.
- Ability to demonstrate a high level of sensitivity to community issues and concerns.
- Ability to communicate efficiently and effectively both verbally and in writing.
- Ability to establish and maintain good working relationships with the individuals of varying social and cultural backgrounds.
- Ability to analyze situations and adopt appropriate courses of action.
- Ability to interpret applicable federal and state laws and regulations, and requirements.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
While performing the duties of this position, the work environment is indoors, with a low noise level and employee may occasionally be exposed to cigarette smoke.
