Top 174 Call center Jobs in Oakland, Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
2d
Call Center Representative
Jazz Home Services —Pleasanton, CA
- $18 - $22 an hour
- Weekends as needed
- Spanish
- Customer service
- English
- Paid holidays
- Disability insurance
Quick Apply
Emergency Dispatcher
Medic Ambulance Service —Vallejo, CA
- $21.45 - $34.01 an hour
- 12 hour shift
- Computer literacy
- Typing
- In-person
- Health insurance
- Dental insurance
Quick Apply
Lead Care Manager
CSL Staffing —San Ramon, CA
- $25 - $26 an hour
- Full-time
- Spanish
- Pass drug screening
- English
Quick Apply
7d
Patient Services Representative II, Cardiology Call Center
Sutter Health —Emeryville, CA
- $32.16 - $45.02 an hour
- 8 hour shift
- High school diploma or GED
- Experience equivalent to degree accepted
- 1 year
Call Center Representative
Washington Health Medical Group —Fremont, CA
- $27 - $34 an hour
- Full-time
- Ability to walk for extended periods
- High school diploma or GED
- Epic
Quick Apply
Contact Center Agent
Independent Living Systems —Oakland, CA
- $22 - $30 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
3d
Temp. Call Center Rep.
Washington Health Medical Group —Fremont, CA
- $29 - $34 an hour
- Temporary
- Ability to walk for extended periods
- High school diploma or GED
- Epic
Quick Apply
6d
CALL CENTER REPRESENTATIVE I
NORTH EAST MEDICAL SERVICES —Daly City, CA
- $31.60 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Children
- Health insurance
- Dental insurance
Public Safety Dispatcher (5216C), University Police - #83592
University of California Berkeley —Berkeley, CA
- $41.56 - $55.40 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
Call Taker/Dispatcher
Westmed Ambulance Services —San Leandro, CA
- $22 - $26 an hour
- Weekends as needed
- HIPAA
- High school diploma or GED
- Data entry
- Health insurance
- Dental insurance
3d
Customer Support Representative
Smoakland Supply Corp —Oakland, CA
- $20 an hour
- Part-time
- Background check
- In-person
- Communication skills
- Dental insurance
- Vision insurance
Quick Apply
11d
Call Center Representative
Bath Planet —Berkeley, CA
- $18 an hour
- Part-time
- Computer literacy
- Computer skills
- Reliable transportation
Quick Apply
Switchboard Operator / Telephone Operator
Quality Innovation, Inc. —San Francisco, CA
- Part-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
11d
Call Center Consultant II
1st United Credit Union —Pleasanton, CA
- $23 - $27 an hour
- Mid-level
- High school diploma or GED
- Computer skills
Quick Apply
11d
Relief Call Center Dietetic Assistant (Newark, CA) (multiple openings & shifts)
Stanford Health Care —Newark, CA
- $30.68 - $34.58 an hour
- 8 hour shift
- Writing skills
- High school diploma or GED
- Military encouraged
Customer Care Advocate
Zenith-American —Alameda, CA
- $21.48 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
- Health insurance
- Dental insurance
Member Services Representative – Temporary Full Time
CCHP Health Plan —San Francisco Bay Area, CA
- $24.00 - $39.39 an hour
- 8 hour shift
- Spanish
- English
- Research
Quick Apply
Contact Specialist - Full Time
Contra Costa Crisis Center —Walnut Creek, CA
- $25 - $28 an hour
- Full-time
- Spanish
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Specialist
CVR ASSOCIATES INC —San Francisco, CA
- $25.97 an hour
- High school diploma or GED
- Trade school
- 1 year
Quick Apply
11d

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Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
2 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

call center jobs in oakland, ca

Customer Service Assistant Manager

Call Center Representative

Emergency Dispatcher

Lead Care Manager

Patient Services Representative II, Cardiology Call Center

Call Center Representative

Contact Center Agent

Temp. Call Center Rep.

CALL CENTER REPRESENTATIVE I

Public Safety Dispatcher (5216C), University Police - #83592

Call Taker/Dispatcher

Customer Support Representative

Call Center Representative

Switchboard Operator / Telephone Operator

Call Center Consultant II

Relief Call Center Dietetic Assistant (Newark, CA) (multiple openings & shifts)

Customer Care Advocate

Member Services Representative – Temporary Full Time

Contact Specialist - Full Time

Customer Service Specialist

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