Top 104 Support specialist Jobs in Oakland, Md

IT Support Specialist
Simon Pearce —Oakland, MD
- $55,000 - $59,000 a year
- Full-time
- Computer science
- Management
- Computer Science
- Paid holidays
- Disability insurance
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Registration Specialist-Patient Access
GRMC Garrett Regional Medical Center —Oakland, MD
- $15.00 - $22.18 an hour
- Overtime
- Hospital
- High school diploma or GED
- Criminal background check
- Wellness program
- Disability insurance
Rotating Equipment Specialist
Hudson Manpower —Maryland
- Full-time
- Senior level
Quick Apply
Information Systems (IS) Specialist
Garrett College —McHenry, MD
- $51,956 - $61,756 a year
- Email
- Mid-level
- Office
- 3 years
WP-2-19 Payroll Specialist
Wisp Resort —McHenry, MD
- $42,500 - $47,500 a year
- Weekends as needed
- Inventory management
- English
- Mid-level
- Health insurance
- 401(k)
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Acquisition Specialist - State Farm Agent Team Member
Ally Fox - State Farm Agent —Oakland, MD
- $40,000 - $50,000 a year
- Full-time
- Office
- Business development
- Communication skills
- Paid time off
- Opportunities for advancement
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Senior Safety Specialist
Clearway Energy —Elk Garden, WV
- $92,000 - $110,000 a year
- Email
- Hybrid work
- Classroom
- 5 years
- Research
- Commuter assistance
- Health insurance
Quick Apply
Vocational Rehabilitation Specialist I-Keyser, WV Location (KYVRS15)
Omega Health —Keyser, WV
- $20.50 - $22.50 an hour
- Part-time
- Background check
- Google Workspace
- Pass drug screening
- AD&D insurance
- Paid holidays
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4d
Transportation Specialist, VMT - Full Time
Valley Health —Keyser, WV
- $17.26 - $20.71 an hour
- Full-time
- 18 years or older
- BLS Certification
- High school diploma or GED
- Wellness program
- Health savings account
Advanced Practice Professional- Behavioral Medicine - Experience Required
SMG System Medical Group —Oakland, MD
- $103,417.60 - $188,000.00 a year
- Full-time
- Nursing
- RN License
- Computer literacy
- Wellness program
- Disability insurance
Lawn Care Specialist
Pierpont Lawn Care —Kingwood, WV
- $15.00 - $20.50 an hour
- Part-time
- Power tools
- Construction experience
- In-person
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Advanced Practice Professional - Urology APP - Garrett Regional Medical Center
SMG System Medical Group —Oakland, MD
- Full-time
- Acute care
- Nursing
- Surgery
- Wellness program
- Disability insurance
Advanced Practice Professional- Primary Care
SMG System Medical Group —Keyser, WV
- Full-time
- Nursing
- RN License
- Computer literacy
Advanced Practice Professional - Nocturnist - Potomac Valley Hospital
SMG System Medical Group —Keyser, WV
- Full-time
- Acute care
- Nursing
- RN License
Advanced Practice Professional- PA or NP- Emergency Medicine
SMG System Medical Group —Keyser, WV
- Online Application
- Nursing
- RN License
- Hospital
Advanced Practice Professional - Rapid Care - Keyser, WV
SMG System Medical Group —Keyser, WV
- Full-time
- Nursing
- RN License
- Hospital
Advanced Practice Professional - Rapid Care PRN - Potomac Valley Hospital
SMG System Medical Group —Keyser, WV
- Part-time
- Nursing
- RN License
- Hospital
10d
Advanced Practice Professional- Hematology/Oncology (Garrett Regional Medical Center)
UHA University Health Associates —Oakland, MD
- Full-time
- Nursing
- RN License
- Certified Nurse Practitioner
1d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Concrete Protection Specialist
Carboline Global Inc. —United States
- Full-time
- Up to 50% travel
- Ability to lift 50 pounds
- Driver's License
- Health savings account
- Health insurance
Quick Apply

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IT Support Specialist

Simon Pearce -
Oakland, MD

Quick Apply

Job Details

Full-time
$55,000 - $59,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Windows
Driver's License
Customer support ticket management
macOS
IT department experience
Ticketing system technical support

Full Job Description

Our Foundation:

Mission: We shape timeless and functional designs from simple, natural materials to elevate everyday life.

Vision: To celebrate the beauty of objects with real, authentic character.

Values: Dignity & Respect | Ownership & Initiative | Commitment to Quality & Craft | Learning & Growth Together

Position Summary:

The IT Support Specialist provides essential helpdesk support, assisting and liaising with our managed services provider (MSP) to ensure prompt and effective resolution of user issues across various sectors of Simon Pearce including retail, manufacturing, warehouse, restaurant, and business operations.

We offer competitive pay and a benefit package that includes: medical, dental, and vision coverage, employer paid life & disability, paid time off, flexible holiday time, 401k retirement plan with employer match, and tuition reimbursement assistance. Additionally, we offer exclusive employee discounts on both our glass and pottery products and at our restaurant.

Primary Duties and Responsibilities:

Liaison with Managed Services Provider

• Acts as the primary point of contact between the company and the managed services provider. • Collaborates with the provider to address and resolve user issues, ensuring timely and effective solutions.

• Monitors and follows up on service tickets to ensure resolutions meet the company's standards. • Maintains high standards of communication, updating users on the status of their issues and anticipated resolution times.

User Support & Troubleshooting

Provides first-level support for hardware, software, and network issues for retail, manufacturing, warehouse, restaurant, and business users

Oversees and manages the daily operations of the IT helpdesk, ensuring efficient processing and resolution of tickets.

Provides exemplary customer service by assisting with technical issues, offering solutions, and ensuring a positive user experience.

On-Site Support

Travels to various company locations as required to provide on-site support and resolve issues that cannot be handled remotely.

Directly engages with teams and ensures the consistency and reliability of IT services, and to assess user needs (both met and unmet).
Assists in setting up and configuring hardware and software at different sites.

Documentation & Reporting

Documents helpdesk tickets, resolutions, and user interactions to facilitate continuous improvement in IT support services

Maintains accurate records of user issues, resolutions, and interactions with the managed services provider.

Prepares and delivers regular reports on support activities, including trends and recurring issues.

Secondary Duties and Responsibilities:

Training & Guidance

Provides basic training and guidance to end-users on using core technologies and IT resources effectively and associated best practices.

Creates and maintains user guides and FAQs to empower users to resolve minor issues independently.

Continuous Improvement

Identifies areas for process improvement and suggests enhancements to improve efficiency and user satisfaction.

Stays updated with industry trends and advancements to recommend new tools or practices that benefit the organization.

Qualifications Required:

Bachelor’s degree in computer science, information technology, or related field, or equivalent experience being Associate’s degree with 2 years of help desk or IT support specialist experience, or 4 years of help desk or IT support specialist experience.

Minimum of 3 years of experience in helpdesk support or a similar IT support role.
Demonstrated ability to manage and resolve helpdesk tickets effectively.

Strong experience in coordinating with MSPs and understanding of external and internal IT operations.

Experience with IT systems including Windows, MacOS, Google Suite, and various helpdesk management tools such as Cloud Radial.

Excellent written and verbal communication skills.

Strong problem-solving abilities and attention to detail

Exceptional customer service skills.

Valid driver’s license and reliable transportation

Qualifications Desired:

Strong interpersonal and communication skills, capable of explaining complex IT concepts in simple terms.

• A proactive approach to problem-solving and strong customer service orientation. • Ability to work independently and collaboratively in a dynamic environment. • Ability to effectively manage multiple tasks in a changing environment

• Detail-oriented with a focus on providing consistent and high-quality IT support. • Dedication to continuous learning and improvement in IT and customer service areas.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually quiet.

Simon Pearce is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to advance on merit as far as their talents and skills will take them, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a protected class of veteran, or any other legally protected status.

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Refine Your Search

support specialist jobs in oakland, md

IT Support Specialist

Registration Specialist-Patient Access

Rotating Equipment Specialist

Information Systems (IS) Specialist

WP-2-19 Payroll Specialist

Acquisition Specialist - State Farm Agent Team Member

Senior Safety Specialist

Vocational Rehabilitation Specialist I-Keyser, WV Location (KYVRS15)

Transportation Specialist, VMT - Full Time

Advanced Practice Professional- Behavioral Medicine - Experience Required

Lawn Care Specialist

Advanced Practice Professional - Urology APP - Garrett Regional Medical Center

Advanced Practice Professional- Primary Care

Advanced Practice Professional - Nocturnist - Potomac Valley Hospital

Advanced Practice Professional- PA or NP- Emergency Medicine

Advanced Practice Professional - Rapid Care - Keyser, WV

Advanced Practice Professional - Rapid Care PRN - Potomac Valley Hospital

Advanced Practice Professional- Hematology/Oncology (Garrett Regional Medical Center)

Construction Technical Specialist - Autodesk FORMA ( ACC )

Concrete Protection Specialist

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