BrightShore Mortgage is looking for a detail-oriented financial professional who thrives in a fast-paced, collaborative environment. As a Cashiering Specialist, you'll manage critical servicing accounting activities, reconcile complex transactions, support investor and regulatory requirements, and help drive continuous process improvements that enhance accuracy and efficiency.
Position Summary
The Cashiering Specialist plays a critical role in maintaining the financial integrity of BrightShore Mortgage's servicing platform through the accurate processing, reconciliation, and administration of loan-level financial transactions. This position is responsible for ensuring payments, payoffs, wire transfers, investor transactions, invoice payments, escrow transactions, system adjustments, and servicing accounting activities are processed accurately, timely, and in accordance with investor, regulatory, and company requirements.
Beyond traditional payment processing, the Cashiering Specialist serves as an operational partner to multiple servicing departments by executing loan system updates resulting from Loss Mitigation activities, modifications, repayment plans, payment supplements, partial claims, bankruptcies, assumptions, special loan transactions, and other servicing events. The role helps ensure servicing system accuracy throughout the loan lifecycle while protecting investor reporting integrity, borrower account accuracy, and financial controls.
This position also supports vendor invoice processing and payment administration by validating supporting documentation, coordinating with operational departments, and ensuring transactions comply with investor requirements, internal controls, and financial approval standards. Working closely with Default Operations, Investor Reporting, Loan Administration, Compliance, Escrow, and Technology, the Cashiering Specialist helps maintain accurate accounting records while identifying opportunities to improve operational efficiency, automation, and financial accuracy.
Success in this role requires exceptional attention to detail, strong analytical skills, sound financial judgment, and a commitment to operational excellence. Through disciplined execution and proactive problem-solving, the Cashiering Specialist reinforces BrightShore's pillars of Leadership, Raving Fans, Transparency, High Performance, and Tenacity, while protecting the integrity of every financial transaction processed within the servicing platform.
Core Competencies:
- Demonstrates exceptional attention to detail and financial accuracy while processing loan-level transactions, accounting activities, and servicing system updates
- Maintains strong knowledge of mortgage servicing accounting principles, loan payment processing, investor requirements, and financial controls
- Demonstrates sound judgment when researching payment discrepancies, balancing accounts, and resolving complex financial exceptions
- Maintains a strong understanding of loan accounting, payment application hierarchy, escrow accounting, payoff processing, investor transactions, and servicing financial operations
- Maintains a disciplined approach to reconciliations, balancing activities, and financial controls to ensure data integrity and operational accuracy
- Demonstrates proficiency in processing servicing system transactions resulting from Loss Mitigation activities, loan modifications, repayment plans, Payment Supplements, partial claims, assumptions, bankruptcies, and other servicing events
- Understands invoice processing controls, investor allowables, borrower recoverable expenses, and internal approval processes to ensure accurate vendor payment administration
- Demonstrates strong analytical skills with the ability to investigate discrepancies, identify root causes, and implement timely resolutions
- Communicates professionally and collaboratively with internal departments, vendors, investors, and business partners to resolve financial and operational issues
- Demonstrates excellent organizational skills while managing multiple priorities, balancing deadlines, and maintaining high levels of accuracy
- Leverages technology and automation to improve operational efficiency while maintaining appropriate financial controls and data integrity
- Maintains strict confidentiality and protects sensitive borrower, investor, and financial information in accordance with company policies and regulatory requirements
- Demonstrates awareness of operational risk by recognizing unusual transactions, reconciliation variances, system exceptions, or potential fraud indicators and escalating concerns appropriately
- Maintains comprehensive documentation supporting financial transactions, reconciliations, and servicing activities to ensure audit readiness and operational transparency
- Upholds BrightShore's pillars of Leadership, Raving Fans, Transparency, High Performance, and Tenacity through disciplined execution, accountability, and continuous improvement
Supervisor Responsibilities (if applicable):
· N/A
Duties/Responsibilities
- Process and reconcile all loan-level financial transactions, including borrower payments, payoffs, wire transfers, ACH transactions, recoveries, charge-offs, non-accruals, suspense processing, and other servicing accounting activities
- Accurately post, balance, research, and reconcile daily financial activity to ensure the integrity of borrower accounts and servicing accounting records
- Execute servicing system transactions resulting from Loss Mitigation activities, including loan modifications, repayment plans, Payment Supplements, partial claims, assumptions, payment deferrals, reinstatements, and other servicing events
- Validate all Loss Mitigation system updates to ensure payment amounts, terms, maturity dates, escrow changes, investor reporting, and accounting transactions are accurately reflected within the servicing platform
- Process investor-related financial transactions and servicing adjustments while maintaining compliance with investor guidelines and company controls
- Review, process, and reconcile payoff transactions, ensuring all principal, interest, escrow, fees, and advances are accurately calculated and applied
- Process collateral release transactions and coordinate with Loan Administration to ensure timely lien satisfaction and post-payoff servicing activities
- Administer automatic payment (ACH) setup, maintenance, cancellations, and payment processing while ensuring compliance with NACHA requirements and internal controls
- Process returned payments, non-sufficient funds (NSF), reversals, payment corrections, adjustments, and exception transactions while maintaining complete audit documentation
- Review, validate, and process vendor invoices and payment requests, ensuring proper approvals, supporting documentation, coding, and compliance with internal financial controls
- Research payment discrepancies, unapplied funds, balancing differences, and servicing exceptions, resolving issues accurately and timely
- Perform daily, weekly, and monthly balancing and reconciliation activities across servicing systems, bank accounts, payment platforms, and general ledger interfaces
- Support Investor Reporting and Finance by ensuring financial transactions reconcile properly to investor remittances, reporting requirements, and accounting records
- Respond to internal departments regarding loan accounting questions, payment research, financial adjustments, and transaction history
- Collaborate with Default Operations, Escrow, Special Loans, Loan Administration, Compliance, and Investor Reporting to ensure servicing activities are reflected accurately within the servicing system
- Participate in testing of servicing system enhancements, payment processing improvements, and technology implementations to validate financial accuracy prior to production deployment
- Assist Operational Integrity, internal audit teams, external auditors, investors, and regulators by providing documentation supporting financial transactions, reconciliations, and operational controls
- Monitor operational trends, payment exceptions, reconciliation variances, and recurring issues, recommending process improvements and automation opportunities
- Maintain accurate documentation supporting financial transactions, servicing adjustments, balancing activities, and audit requirements
- Protect borrower, investor, and company assets by following established financial controls, segregation of duties, approval authorities, and operational procedures
- Maintain awareness of fraud indicators, unusual transaction activity, or operational risks, escalating concerns promptly to leadership
- Support departmental procedure updates, job aids, workflow documentation, and continuous improvement initiatives
- Recognize opportunities to improve servicing operations by identifying repetitive manual processes and partnering with Technology or Automation teams to develop more efficient solutions
- Perform additional duties and special projects as assigned in support of BrightShore's servicing operations and financial integrity
Education, Experience and /or Skills
- High school diploma or equivalent required; associate or bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field preferred
- Minimum of 2 years of experience in mortgage servicing, loan accounting, payment processing, banking operations, financial operations, or a related field preferred
- Demonstrated aptitude to learn multiple servicing disciplines and grow into broader operational responsibilities as BrightShore continues to expand
- Strong understanding of loan accounting principles, payment processing, reconciliations, balancing, and financial transaction controls
- Experience processing borrower payments, payoff transactions, ACH activity, escrow accounting, or servicing-related financial transactions preferred
- Familiarity with servicing systems such as FICS Mortgage Servicer, MSP, or similar mortgage servicing platforms preferred
- Working knowledge of mortgage servicing operations including escrow administration, Loss Mitigation, investor reporting, default servicing, and loan accounting preferred
- Experience processing or supporting servicing system updates related to loan modifications, repayment plans, Payment Supplements, partial claims, assumptions, bankruptcies, or similar servicing activities preferred
- Strong analytical and problem-solving skills with demonstrated ability to research financial discrepancies and reconcile complex transactions
- Excellent attention to detail with a commitment to maintaining financial accuracy, operational integrity, and audit-ready documentation
- Experience working with Microsoft Excel, financial reporting tools, and data analysis functions preferred
- Ability to prioritize multiple responsibilities while consistently meeting deadlines in a fast-paced operational environment
- Ability to exhibit strong written and verbal communication skills with the ability to work effectively across departments and explain financial transactions clearly
- Demonstrated ability to identify opportunities for operational improvement and contribute to automation or workflow enhancement initiatives
- Understanding of internal controls, segregation of duties, fraud awareness, and financial risk management principles preferred
- Experience supporting internal audits, investor reviews, financial reconciliations, or regulatory examinations preferred
- Commitment to continuous learning, process improvement, and professional development within mortgage servicing operations
- Demonstrated commitment to BrightShore's pillars of Leadership, Raving Fans, Transparency, High Performance, and Tenacity through accountability, financial stewardship, collaboration, and operational excellence
Computer & Equipment Skills
- Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
- Word processing (speed and accuracy)
- MSP or FICS’ Mortgage Servicer a plus
- Email
- Internet software
- Use typical office equipment (computers, fax, phones, copiers, scanners, etc.)
Physical Requirement:
- Vision (with or without correction) sufficient to read a computer screen and to operate office equipment
- Clear speaking voice on the telephone, in person, and recorded
- Hearing within normal ranges in noise environments typical of office
- Able to sit for long periods of time at computer or other workstation and in meetings
- Able to use computers and operate equipment
- Able to lift 10 pounds occasionally unassisted
EEO Statement: As part of our dedication to the diversity of our workforce, BrightShore Mortgage is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Benefits:
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Location:
- Ocala, FL 34475 (Preferred)
Work Location: In person
