Top 10540 Night manager Jobs in Odenton Md

Manager, Customer Experience
WSSC Water —Laurel, MD
- $111,298 - $189,507 a year
- Full-time
- 5 years
- Office
- Residential
4d
Manager, Distribution (Night Shift)
Under Armour —Sparrows Point, MD
- $90,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Store discount
- Health insurance
Community Manager - Monarch Mills Apartments
Benton Communities —Columbia, MD
- $72,000 - $80,000 a year
- Full-time
- Apartments
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
4d
Surveillance Shift Manager - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $51,273 - $70,721 a year
- Extended hours
- Mid-level
- 8 years
- Ability to sit for extended periods
- Free parking
- Disability insurance
Assistant General Manager
Springhill Suites Annapolis —Annapolis, MD
- Mid-level
- Hotel
- Front desk
- Paid holidays
- Disability insurance
Quick Apply
Community Manager
TM ASSOCIATES MANAGEMENT INC —Gambrills, MD
- $29 - $34 an hour
- Writing skills
- English
- Mid-level
- Health insurance
- Dental insurance
3d
Housekeeping Manager- S
SpringHill Suites Annapolis —Annapolis, MD
- Mid-level
- Team management
- Recruiting
- Paid holidays
- Disability insurance
Quick Apply
Community Association Manager
Associa —Upper Marlboro, MD
- $85,000 - $95,000 a year
- Word processing
- Writing skills
- Mid-level
3d
General Manager, HOA
Associa —Annapolis, MD
- $115,000 - $130,000 a year
- 5 years
- Data analysis skills
- Research
Care Manager
Elder Tree LLC —Washington, DC
- $35 - $50 an hour
- Part-time
- Mid-level
- Office
- Master's degree
ASSISTANT PROPERTY MANAGER
Housing Commission of Anne Arundel County —Pasadena, MD
- $56,160 - $89,655 a year
- Full-time
- Basic math
- Research
- Mid-level
Community Manager - Schoolhouse Apartments
Benton Communities —Sykesville, MD
- $27 - $28 an hour
- Part-time
- Mid-level
- Apartments
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
Night Operations Assistant Store Manager
Home Depot / THD —Laurel, MD
- $60,000 - $80,000 a year
- 18 years or older
- Inventory management
- Merchandising
3d
Manager Shift
Dreyer's Grand Ice Cream, Inc —Laurel, MD
- $95,950 - $115,500 a year
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Paid holidays
Regional Manager
Richman Property Services —Bladensburg, MD
- $125,000 - $130,000 a year
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
- Loan repayment program
- Disability insurance
Quick Apply
Warehouse Manager
Kettle Cuisine —Savage, MD
- $90,000 - $115,000 a year
- Overtime
- Bachelor's degree
- Travel
- Warehouse
Quick Apply
Assistant Community Manager - Riverwatch Apartments
Benton Communities —Elkridge, MD
- $24 - $26 an hour
- Full-time
- High school diploma or GED
- Apartments
- Typing
- Paid holidays
- Disability insurance
Quick Apply
Evening Supervisor (Custodial Operations - PM Shift)
Chimes International Ltd —Fort George G Meade, MD
- $34.75 an hour
- Full-time
- Spanish
- CPR Certification
- Clean driving record
- 403(b) matching
- Disability insurance
AP Team Lead
Walmart —Arbutus, MD
- $22 - $35 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Night Replenishment Manager
Home Depot / THD —Parkville, MD
- $48,500 - $60,000 a year
- 18 years or older
- Merchandising
- No experience needed
1d

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Manager, Customer Experience

WSSC Water -
Laurel, MD

Apply Now

Job Details

Full-time
$111,298 - $189,507 a year
4 days ago

Qualifications

Optimizing workflow processes
Customer communication
Customer behavior analysis
Managing teams in a customer support role
Process design
Frontline customer support management
Collaboration with product development teams
Process improvement planning
Community relationship building
Business operations
Customer information system software
Cross-functional team management
Cross-functional communication
Experience design

Full Job Description

The Manager, Customer Experience leads WSSC Water’s customer-experience strategy and ensures that all customer-facing processes, systems, and communications deliver consistent, predictable, and positive outcomes. This role partners with product management and IT to align system functionality with customer needs and collaborates with the communications office to ensure digital and written content is accurate, usable, and consistent across channels. This position plays a key role in supporting the Commission by being responsive to customers, generating revenue, influencing WSSC Water’s reputation, and advancing our Smart One Water Mission.

Essential Functions

Develop and maintain customer journey maps and service blueprints to ensure consistent experiences across all channels

Develop customer-listening programs ( VOC , surveys, analytics, complaint trends) to identify experience gaps and improvement opportunities proactively

Oversee end-to-end CX metrics, including effort scores, journey performance, and satisfaction by interaction type

Partner with product management and IT to ensure customer-facing systems (web, C2M, CRM , IVR , self-service tools) support intuitive, efficient customer pathways

Collaborate with communications to ensure web, knowledge base, and customer communications content is accurate and aligned with process realities

Lead cross-functional governance to ensure process, policy system, and communication updates stay aligned and synchronized

Design and implement a customer experience roadmap aligned with WSSC Water goals, regulatory requirements, and community goals

Lead initiatives to improve billing clarity, service transparency, and ease of doing business with WSSC Water

Builds excellent working relationships with all WSSC water customers, including residential and commercial customers, as well as the plumbing and development communities and local government officials

Evaluates the customer service department’s business processes, identifies improvement areas, analyzes root causes of business issues, and develops corrective action recommendations

Develop and maintain policies for customer inquiries, complaints, service requests, and communications

Analyze customer data, trends, and feedback to identify root causes and improvement opportunities

Monitor workforce scheduling functions to ensure service levels, response times, and quality standards are consistently met;

Monitor customer satisfaction metrics and drive improvements across the customer journey

Develop dashboards and reports for customer service leadership, including KPIs, call volumes, complaint trends, and service performance

Supervises customer experience staff, including selecting, or recommending selection, training, assigning, and evaluating work, counseling, disciplining, and/or termination or recommending termination

Monitor all customer service department systems and customer-facing applications and ensure that they operate efficiently and are accessible

Other Functions

Manage audits, updates, and maintenance of IOPs, SOPs, workflow, and business design documents to ensure they accurately reflect current business processes and procedures

Prepare documentation, slides, and reports for audits, commission meetings, and community outreach events

Foster a culture of empathy, accountability, and continuous learning

Assist with the development and facilitation of training

Provide coaching and performance management to ensure high-quality service delivery

Performs other related duties as assigned

Work Environment And Physical Demands

Business casual work environment.

Required Knowledge, Skills, And Abilities

Demonstrated experience in mapping and improving end-to-end customer processes

Experience partnering with IT/Product teams on system requirements, user experience, or technology-enabled service design

Strong knowledge of CX methodologies, customer-insight tools, and performance measurement

Ability to analyze qualitative and quantitative customer data to identify trends and opportunities

Ability to gain extensive knowledge of WSSC Water operations and regulations, standard procedures, and policies

Ability to gain strong knowledge of billing systems and application software, especially C2M, complaint management system, call center applications, and others

Ability to gain extensive knowledge of the operations, programs, and objectives of the customer service team

Ability to provide leadership and direction to assigned staff

Ability to plan, manage, and coordinate the activities of a complex, diversified customer relations organization

Excellent communication, facilitation, and cross-functional leadership skills

Strong analytical, quantitative, and problem-solving skills

Minimum Education, Experience Requirements

Bachelor’s degree in Business, Public Administration, Design, Communications, or related field;

5+ years of experience leading customer-experience, service-design, process-improvement, or customer-journey initiatives;

OR

High School Diploma;

8+ years of experience leading customer-experience, service-design, process-improvement, or customer-journey initiatives.

Apply Now

Refine Your Search

night manager jobs in odenton md

Manager, Customer Experience

Manager, Distribution (Night Shift)

Community Manager - Monarch Mills Apartments

Surveillance Shift Manager - Maryland

Assistant General Manager

Community Manager

Housekeeping Manager- S

Community Association Manager

General Manager, HOA

Care Manager

ASSISTANT PROPERTY MANAGER

Community Manager - Schoolhouse Apartments

Night Operations Assistant Store Manager

Manager Shift

Regional Manager

Warehouse Manager

Assistant Community Manager - Riverwatch Apartments

Evening Supervisor (Custodial Operations - PM Shift)

AP Team Lead

Night Replenishment Manager

I want to receive the latest job alert for night manager in odenton md

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