Top 17 Help desk support Jobs in Odessa, Tx

Network Support Technician
Inserso Corporation —Midland, TX
- Full-time
- Mid-level
- Travel
- US work authorization
Quick Apply
9d
IT Support Engineer L1
Brenntag North America LLC —Midland, TX
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
Quick Apply
9d
Help Desk Technician
FLATLAND HOLDINGS LLC —Midland, TX
- Computer Science
- Research
- Mid-level
Quick Apply
3d
Help Desk Technician I
Ranger Energy Services —Midland, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Desktop Specialist
Computer Transition Services, LLC —Midland, TX
- From $20 an hour
- Full-time
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
8d
PT IT Customer Service Technician
MIDLAND COLLEGE —Midland, TX
- $15.50 an hour
- Extended hours
- Classroom
- Clean driving record
- Office
Sr. Support Analyst
Permian Resources —Midland, TX
- Full-time
- Computer Science
- Computer literacy
- Mid-level

Discover related jobs

Based on your search for help desk support jobs.

Network Support Technician
Inserso Corporation —Midland, TX
Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and…
Quick Apply
9d
Help Desk Technician
FLATLAND HOLDINGS LLC —Midland, TX
To be successful in this role, you must be genuinely hands-on, comfortable owning problems from start to finish, and able to communicate clearly with both…
Quick Apply
3d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Product Specialist
Health Care Logistics —Grove City, OH
2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a…
Quick Apply
4d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk support in odessa, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk support jobs near odessa, tx

Network Technician jobs in Midland, TX

IT Support jobs in Midland, TX

Network Engineer jobs in New Jersey

Ekg Technician jobs in Chicago, IL

Network Technician jobs in Alexandria, VA

Network Technician jobs in Colorado Springs, CO

Network Technician jobs in Champaign, IL

Pharmacy Technician jobs in Roanoke, VA

Patient Care Technician jobs in Goose Creek, SC

Network Technician jobs in Baytown, TX

Desktop Technician jobs in Greenwood Village, CO

Aircraft Maintenance Technician jobs in Miami, FL

Hospital Lab Technician jobs in Boston, MA

Desktop Technician jobs in Palm Springs, CA

Behavior Technician jobs in Berkeley, CA

Lube Technician jobs in Kansas City, MO

Desktop Technician jobs in West Haven, UT

Desktop Technician jobs in Beverly Hills, CA

Senior Support Analyst jobs in Plano, TX

Brookdale Senior Living jobs in Overland Park, KS

Network Support Technician

Inserso Corporation -
Midland, TX

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Computer hardware
Desktop (troubleshooting support)
Systems engineering
Networking equipment (troubleshooting support)
Hardware diagnostics

Full Job Description

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.

The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This position supports Surge Support requirements and is subject to inclusion in future contract iterations based on evolving program needs and contract scope.

Responsibilities:

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
Assist in testing, applying, and maintaining server configurations and related security patches.
Assist in maintaining and checking the health of systems and backups to include restore testing.
Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
Provide inventory support and input to the provided inventory system for the customer.
Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
Conduct or provide new equipment deployments and/or requested deployment support.
Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
Analyzes functional business requirements and design specifications for functional activities.
Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met.
Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.

Required Skills/Experience:

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
Associate Degree or equivalent experience.
1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role.
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
General knowledge network products and systems.
Experience in a rapid paced, time sensitive, high-quality environment.
Must have excellent team skills and collaboration skills.
Attention to detail and follow-through.
Ability to work with minimal supervision.
Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.

Preferred Skills/Experience:

Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
Experience evaluating system performance results and recommending improvements or optimizations.
Experience performing IT hardware repairs and installing replacement parts.
Experience planning and leading technology assignments and projects.
Prior hands-on experience with the setup, configuration and administration of servers and backups.
Experience functioning as a technical expert across multiple project assignments.
ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Physical and/or Mental Qualifications:

Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.

EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

Quick Apply

Refine Your Search

help desk support jobs in odessa, tx

Network Support Technician

IT Support Engineer L1

Help Desk Technician

Help Desk Technician I

Desktop Specialist

PT IT Customer Service Technician

Sr. Support Analyst

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk support in odessa, tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected