Top 8 Service desk manager Jobs in Ogden, Ut

IT Service Desk Analyst - On-Site; Not Remote
Ogden Clinic —South Ogden, UT
- Weekends as needed
- Mid-level
- High school diploma or GED
- Clinic
- Profit sharing
- Health savings account
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Senior Project Manager
TAB Bank —Ogden, UT
- Computer Science
- Analysis skills
- Continuous improvement
- AD&D insurance
- Paid holidays
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Network Operations Center / Security Operations Center (NOC/SOC) Manager
Persistent Systems —Clearfield, UT
- $101,000 - $121,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Conflict management
- Disability insurance
- Health insurance
Assistant Club Manager-Membership & Member Experience
Picklr Franchise - Utah —Kaysville, UT
- Part-time
- Google Workspace
- Management
- Mid-level
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Client Systems Technician
Pelatron Technologies LLC —Hill AFB, UT
- Full-time
- Mid-level
- Office
- Bachelor's degree
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Senior IT Project Manager-HPE GreenLake
WASEYABEK DEVELOPMENT COMPANY LLC —Hill AFB, UT
- Weekends as needed
- Computer science
- Computer Science
- Supervising experience
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Junior SAP ABAP Developer
Parker Hannifin Corporation —Ogden, UT
- $88,000 - $146,400 a year
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Paid parental leave
- Paid holidays

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IT Service Desk Analyst - On-Site; Not Remote

Ogden Clinic -
South Ogden, UT

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Job Details

Full-time

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Desktop computer repair
Customer communication
Mobile device support
iOS
Hardware maintenance
Patient management software
Printer (troubleshooting support)
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Computer management
Network protocols
Remote access software
Productivity software
Clinical confidentiality policies
Desktop administration
Peripheral hardware support
Mobile devices

Full Job Description

Under the direct supervision of the IT Service Desk Supervisor, the Service Desk Analyst is responsible for 1st-3rd tier support of 1500+ end-users in a Microsoft Desktop environment. This position is also responsible for installation, relocation, and maintenance of computers, software, and equipment. The Service Desk Analyst also provides support to management, providers, and staff in relation to usage of computer, network, and peripheral equipment.

GENERAL RESPONSIBILITIES:

Provide professional and courteous service to all “customers” of Ogden Clinic. Customers include all Ogden Clinic patients, affiliates, providers, administration, employees, co-workers, insurance company representatives, and all other vendor representatives.

Meet behavioral expectations and support the dignity of all persons. Also, responsible for the stewardship of resources.

Ensure applicable regulatory requirements are complied with and follow guidelines that maintain safety for oneself, patients, visitors, and co-workers.

Study, understand, and adhere to all Clinic policies and procedures.

ESSENTIAL JOB FUNCTIONS:

Analyze, install, configure, troubleshoot, maintain, and repair computer workstations (wired and wireless), printers, scanners, mobile devices, and other associated peripherals.

Set-up new equipment and relocate existing equipment.

Configure and install new desktop systems and peripherals.

Install and maintain authorized software.

Provide front-line support to management, providers, and staff in relation to usage of computer, network, and peripheral equipment.

Using the Service Desk system, perform cradle-to-grave management of service requests, incidents, and problems using the ITIL methodology.

Manage user account provisioning and related tasks.

Provide excellent, professional technical support to end-users both in person and on the phone.

Evaluate each phone call and on-site visit to determine appropriateness of response and referral of IT staff based on need and severity.

Remain on-call in a rotating system, prioritizing each call and escalating calls based on importance.

Available to work occasional night and/or weekends.

Timely arrival for all scheduled work shifts. Employees must call prior to the start of shift to inform supervisor or manager if they cannot report.

Frequent travel to office locations, both with company vehicle and personal vehicle.

OTHER DUTIES:

Assist with special projects as assigned.

Maintain confidentiality of patient records and employee/co-worker information.

QUALIFICATIONS:

EDUCATION: High School Diploma plus some technical training.

EXPERIENCE: 2+ years’ experience with computer support and repair.

SYSTEMS: Windows desktop OS, Mac OSX, Mobile Operating Systems (iOS, Android)

SOFTWARE: Microsoft Office Suite (2019/365), eClinicalWorks, DameWare Remote Support Utilities.

LANGUAGE SKILLS: Proficient in reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to write routine reports and correspondence as well as speak effectively before groups of customers or employees.

Knowledge of PC hardware, printer repair and troubleshooting, Windows operating systems, Active Directory technologies, Ethernet (standard network protocols and cabling for wired and wireless), Internet protocols, and imaging and deployment technologies.

Must effectively manage multiple tasks simultaneously.

General office equipment and procedure knowledge helpful.

Frequently lift and/or move up to 50 pounds.

CHARACTERISTICS:

Must obtain and maintain eClinicalWorks Help Desk certification

Must maintain a positive “can-do” attitude.

Must effectively participate as a team member.

Must be committed to the protection of confidential information, records, and/or reports.

Must communicate effectively, both verbal and written, in a professional and courteous manner.

Must have good focus on quality and close attention to detail, ability to self-motivate, and strong organizational skills.

Ogden Clinic provides competitive pay and benefits. Full-Time employees have access to:

Medical (including a partially company funded HSA option and in-house discount plan)
Dental, Vision, Disability and other plan coverage options.
Company paid life insurance for employees and their families.
Employee Assistance Program that provides free counseling to employees and their families.
Paid Time Off and Holidays
Scholarship Program
401k with generous profit sharing contributions.
In nearly all cases, no nights, weekends or holiday shifts.
Competitive pay.
Annual Performance/Merit Increase Program that offers up to a 5% pay increase.
Salary ranges reviewed annually.
Limited benefits for non-Full-Time employees.

Full job description is available upon request by emailing [email protected].

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

service desk manager jobs in ogden, ut

IT Service Desk Analyst - On-Site; Not Remote

Senior Project Manager

Network Operations Center / Security Operations Center (NOC/SOC) Manager

Assistant Club Manager-Membership & Member Experience

Client Systems Technician

Senior IT Project Manager-HPE GreenLake

Junior SAP ABAP Developer

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