Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients and customers receive exceptional support. Your enthusiasm, organizational skills, and technical proficiency will drive positive experiences, foster strong relationships, and contribute to the overall success of our organization. This position offers an exciting opportunity to develop your career in a fast-paced environment where your contributions truly make a difference.
Responsibilities
- Monitor / enter incoming customer purchase orders and ensure all customer requirements are understood and captured accurately in ERP currently NetSuite. (Ex: date, receiving parameters, delivery equipment needs, labeling, temperature, unique material specs, lot, and shelf life req’ts)
- Assess capability to meet customer order requests. Collaborate with Planning, Production, Logistics, and business management to negotiate acceptable alternative with customer.
- Monitor order progress, follow up to ensure commitments are understood across various functions involved in execution, keep customers and sales updated on status, and coordinate resolution of any last-minute customer driven changes or expedite needs.
- Collaborate with customers to manage material delays, sales control situations, quality problems, or other supply disruptions.
- Confirm pricing and terms are accurate, add all appropriate additional charges to order to ensure correct invoices; and if pricing is not up to date, work with sales, product management, pricing coordinator, and customer to resolve.
- Manage / maintain master data associated with customers in ERP and supporting systems.
- Manage expectations with customers on applicable order policies (expedite fees, freight surcharges, etc.) and logistics considerations (lead times, transit times, etc.)
- Serve as voice of customer within SIOP and other meetings or on special projects; raise issues when we are consistently not meeting customer expectations.
- Support sales - generate reports, participate in customer calls, serve as liaison with other Pharmachem functions.
- Collaborate with accounts receivable department to collect past due payments, resolve invoice discrepancies (after the fact price adjustments, damage claims, etc.) and other residuals (short pay of taxes, surcharges, etc.)
- Supporting export orders, including ensuring required documentation is on file for coordinating with export brokers as needed.
- Setting up new customer accounts, including obtaining the appropriate documentation (W9, credit references, etc.)
- Managing incoming phone calls and directing customers, vendors, potential leads, etc. to the appropriate contact.
Qualifications
- Bachelor’s degree in business or similar field or equivalent experience
- 1-2 years of pharmaceutical and/or food manufacturing experience.
- Proficiency in Excel, Word, Power Point.
- Collaborator with excellent communications and strong follow up skills.
- Aptitude for use of software applications including ERP-NetSuite and Microsoft Suite
- Logistics & Supply Chain knowledge
- Customer Focus
- Problem Solving and Priority Setting
- Authorized to work in the United States.
Join us to be part of a vibrant team committed to delivering exceptional service! Your enthusiasm for helping others combined with your technical skills will help create memorable experiences for our clients while advancing your professional growth. We value energetic individuals who thrive on making a positive impact every day!
Pharmachem Innovations offers a competitive salary that include bonus potential. Excellent benefits, including medical plan choices, vision, and dental insurance with coverage for both employees and dependent family members. Medical and dependent care flexible spending benefits, health savings accounts, company paid for long-term disability and life/ADD insurance plans. We offer paid time off including vacation days, holidays, floating holidays, and sick days. Our retirement plans include a 401(k) plan (with company match).
Disclaimer: Pharmachem Innovations is an Equal Opportunity Employer. As such, we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws. The Company also complies with all applicable federal and state child labor laws governing the employment of minors. In accordance with the Fair Labor Standards Act (FLSA), minors under the age of 18 shall not be employed in any occupation designated as hazardous by the U.S. Department of Labor. Minors aged 14 and 15 may only be employed in permitted non-hazardous occupations and are subject to strict limitations on hours and times of work, including working only outside school hours and within the daily and weekly limits established under federal law. The Company shall obtain any required state work permits or age certifications prior to employing a minor. Where both federal and state laws apply, the Company will follow the standard providing the greatest protection to the minor.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Ability to Commute:
- Ogden, UT 84404 (Required)
Work Location: In person
