We are looking for an experienced Operations Manager to lead our server production and data center technician teams (20+ employees). You will be responsible for the high-volume output of custom-built servers, the logistics of shipping and receiving, and the rapid troubleshooting of hardware issues. We need a manager who operates independently, excels at workflow optimization, and can manage a diverse team of technicians without needing day-to-day "handholding."
Key Responsibilities:
- Oversee the end-to-end server build process, ensuring quality assembly and hardware testing meet our high standards.
- Manage the flow of hardware and built servers to customers.
- Act as a technical escalation point for hardware failures. When a technician is stuck on a server issue, you provide the guidance to get it resolved.
- Conduct performance reviews, manage shift schedules, and build a training pipeline for new technicians (e.g., leveling up computer techs to leads or data center techs).
- Identify bottlenecks in the build-to-ship pipeline. If a process is slowing us down, you have the autonomy to fix it.
- Ensure all custom deployments are accurate to the client’s specifications. You are responsible for "underpromising and overdelivering" on lead times.
- Develop, document, and enforce Standard Operating Procedures (SOPs) to ensure consistent quality and scalability across all departments.
- Other duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications:
- 5+ years of experience managing teams of 20+ people in a production, warehouse, or technical environment.
- Strong hands-on knowledge of server hardware (CPU, RAM, storage, chassis) and basic hardware troubleshooting.
- Proven experience in technical writing or developing operational manuals and SOPs from scratch.
- Proven ability to manage teams and a large headcount with minimal supervision.
- Experience with inventory management and high-value shipping/receiving.
- Ability to pivot the team quickly for "last-minute" custom projects without losing morale.
Benefits & Compensation:
- Salary: $85,000.00-$95,000.00 annually, depending on experience.
- Comprehensive health benefits: The company contributes toward the cost of your medical, dental, and vision insurance premiums. Vision and Dental benefits are free for the employee base plan.
- 401(k) retirement plan with company match (4%), immediately vested.
- The company paid for life insurance and short-term and long-term disability insurance.
- Employee Assistance Program (support with mental health, legal and financial counseling, caregiver support, and elder care support).
- Work-life balance in a relaxed, friendly environment.
- Paid time off.
- Paid holidays.
About WebNX:
At WebNX we pride ourselves on offering a wide range of custom dedicated server solutions at affordable prices. From personal websites to large businesses, we have something for everyone. We test and benchmark hundreds of server configurations and parts each year. This allows us to deliver high-quality, stable, dedicated servers at affordable prices. Our 100% self-operated data centers and our route-optimized networks bring our customers IT value unlike anyone else. With over 20 years' industry experience, our clients are in good hands with WebNX Services. We currently have locations in Utah, California, and New York.
WebNX is proud to be an equal opportunity employer. Our work culture at WebNX does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
WebNX Inc. participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.
Work environment:
- Physical demands - Ability to sit, stand, bend, stoop, push, pull, reach, and lift as required, on a continuous basis, with items that can weigh up to 50 lbs.
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull.
- Fine Motor Skills: Coordinate body movements and use hands to manipulate, grasp, and carry tools, cables, and small computer components precisely.
- Requires sitting for extended periods to perform sustained work at a computer terminal. This involves repetitive motions, including extensive use of hands, fingers, and wrists for typing, scripting, and configuring systems.
- Work in noisy environments.
- Ability to work within a data center environment.
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- Team management: 5 years (Required)
- working with computer hardware: 5 years (Preferred)
Ability to Commute:
- Ogden, UT 84404 (Required)
Work Location: In person
