Department: Creative Arts Academy
Location: Metropolitan Campus
Reports To: Director, Creative Arts Prep Program
Recruitment Type: External/Internal
Requisition ID: req6959
Employment Type: Full-Time Support Staff
Union Position: Non-Union
Work Schedule: Standard College Hours: M-F, 8:30am-5pm and some Saturday and weekends
Number of Openings: 1
Job Description:
SUMMARY
Coordinates the day to day operations of the department. Collects necessary information to track the success of basic outcomes processes and procedures to support the on-going analysis and improvement of departmental efforts. Works with management to implement the communications priorities of the department and College. Leverages a sound understanding of the departmental focus to collaboratively work with colleagues to achieve goals of the department, division and college. Contributes to the continued effectiveness of the team and department by developing and sustaining productive customer and employee relationships. Provides administrative assistance to supervisor as needed. This position requires flexibility, including working Saturdays and supporting special events, showcases, and performances that may occur on the weekends.
ESSENTIAL FUNCTIONS
- May manage leadership schedules and calendars; schedules internal and external meetings and activities with business, community and government institutions; as directed, prepare and assemble agenda, packets and other pre-meeting materials
- Positively responds to departmental requests in a timely manner with strong emphasis on outstanding customer service
- Provides administrative support to supervisor
- Provides assistance to the team’s efforts to complete departmental assignments
- Actively participates in the successful delivery of the direct client service process
- Maintains on-going communication with departmental leadership to report important information, occurrences and issues within the department
- May maintain the department team’s calendars and schedules
- Attends staff and project team meetings and provides follow-up on meeting outcomes including tracking resulting activities and projects
- Prepares and maintains confidential correspondence and documents and assists in processing documents related to employees, purchase orders, employment, benefits and performance review activities
- Answers phones and screens incoming calls and mail; responds independently to inquiries, drafts responses for leadership review or refers as appropriate
- Develops strong working relationships with key departments and employees across the College and in the community
- Establishes and maintains general office files and records
- Assists with the preparation of reports, presentations and publications, including research, writing and copy-editing
- Assists with other College-wide projects, initiatives and committees
- May select, train, supervise and evaluate part-time student assistants, interns and part-time assistants
- May aid in the planning, maintaining, and monitoring of a business area’s budget
Performs other duties as assigned
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REQUIRED QUALIFICATIONS:
EDUCATION AND EXPERIENCE/TRAINING
- Associate degree and/or minimum of three years of progressively responsible experience in professional office environment
- Demonstrated experience making sound decisions that affect a work unit or team
Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations
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KNOWLEDGE, SKILLS, and ABILITIES
- Ability to work Saturdays and support special events, showcases, and performances outside in the evenings and weekends, as needed.
- Possess strong organizational and time-management skills
- Possess excellent written, verbal and interpersonal communication skills
- Possess excellent proofreading and editing skills
- Ability to foster a team environment and work collaboratively
- Ability to research and analyze issues and develop solutions
- Ability to manage multiple projects simultaneously in a deadline-driven environment
- Works accurately with great attention to detail
- Excellent customer service skills and proven ability to develop and sustain productive customer relationships
- Ability to effectively respond to requests from multiple levels of the College in various departments
- Possess working knowledge of administrative support concepts, practices and procedures with the ability to use in varied situations
- Demonstrated basic project management skills
- Demonstrated proficiency with Microsoft Outlook, Word, Excel and PowerPoint
- Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
- Ability to develop and maintain relationships with key contacts to enhance work flow and quality
Sensitivity to appropriately respond to the needs of students and the community.
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COMPETENCIES
CRITICAL COMPETENCIES
- Customer Service
- Communication
Quality of Work
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VERY IMPORTANT COMPETENCIES
- Collaboration / Inclusion
- Flexibility / Adaptability
Time Utilization / Organization
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IMPORTANT COMPETENCIES
- Servant Leadership
- Results Focus
Continuous Improvement / Innovation
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PREFERRED QUALIFICATIONS
EDUCATION AND EXPERIENCE/TRAINING
- Bachelor’s degree
Demonstrated experience with Banner System and other College-specific software
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PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- The work is performed in a normal, professional office environment;
- The work area is adequately lighted, heated and ventilated;
- Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
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Target Starting Salary Range: $43,000 to $50,000
The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).
Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
