Company Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description
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Build a professional one-on-one working relationship with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment and/or technical training
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Counsels and assists participants regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed
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Display the ability to work with a variety of cultures, languages, educational and economic backgrounds
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Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program
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Work with schools, account managers and management to ensure appropriate documentation is completed and received
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Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner
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Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
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Provides motivational support to customers during the job search process
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Identifies training needs and ensures appropriate training
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Facilitates job readiness/search workshops
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Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers
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Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants
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Successfully documents customer success stories internally and externally
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Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility
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Document all participant contacts and activities in case notes
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Accurately completes required documentation for enrollment
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Administratively maintains accurate and complete records and correspondence as required by the Project Director and according to standards set by Customer
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Assist in the preparation of project reports as needed (participation, placement)
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Creates and maintains the policies and procedures for Career Advisement and assists in the training of other team members in those guidelines
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Develop and maintain a standard communication plan to keep staff informed of program issues and their role in meeting operational goals
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Works under direction of the Project Director to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary
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Provide operational support and coverage as needed
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Work well in teams, business customers and other staff
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Able to communicate effectively to both oral and written
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May be assigned other tasks and duties reasonably related to their job responsibilities
Qualifications
Qualifications
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Strong communication and organization skills, computer skills, publishing skills and the ability to communicate clearly and concisely
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The ability to relate well with individuals, ability to motivate, and posses experience in presenting workshops and working with individuals having one or more barriers to employment
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A referral network with other human service agencies in the community and can provide intervention services as needed
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Knowledge of various job search strategies, resources and actions plans
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Ability to follow instructions well
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Adaptable, flexible, and a fast learner
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Creative and able to meet deadlines
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Works well under pressure and goal oriented and works well within a team concept
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Demonstrated customer service skills
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Demonstrated computer skills, with experience using word processing and spreadsheet software applications
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Familiarity with the communities being served, with knowledge and understanding of local needs and resources
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Be able to work first shift and overtime if required
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Travel when necessary
Additional Information
Bilingual (English/Spanish) preferred
Hybrid work schedule
All your information will be kept confidential according to EEO guidelines.
Hourly wage: $32.55/hr
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
