Top 42 Customer service representative Jobs in Olney, Il

Customer Experience Representative
TRUSTBANK —Olney, IL
- $18 - $21 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- High school diploma or GED
- 401(k)
- 401(k) matching
Quick Apply
5d
Virtual Universal Banker
TRUSTBANK —Olney, IL
- $18 - $21 an hour
- Full-time
- Research
- Mid-level
- Office
- 401(k)
- On-the-job training
Quick Apply
5d
Client Retention Specialist
Rent One —Olney, IL
- $16 - $17 an hour
- Full-time
- No experience needed
- Driver's License
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
9d
Customer Service Associate I
Dollar Tree —Olney, IL
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service & Sales
Bowler Performance Transmissions —Lawrenceville, IL
- Full-time
- Computer literacy
- QuickBooks
- Communication skills
- Paid holidays
- Health insurance
Customer Service Representative
Circle K —Newton, IL
- $15.00 - $15.25 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
6d
Customer Service Associate I
Family Dollar —Albion, IL
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
Quick Apply
Customer Service Representative
Rumpke of Ohio —Circleville, OH
Valid driver’s license (if applicable). Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes,…
Quick Apply
6d

I want to receive the latest job alert for customer service representative in olney, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near olney, il

Customer Service Representative jobs in Lawrenceville, IL

Bank Teller jobs in Huntersville, NC

Bank Teller jobs in St. Louis, MO

Bank Teller jobs in Deland, FL

Bank Teller jobs in Saginaw, MI

Bank Teller jobs in Weslaco, TX

Bank Teller jobs in Naperville, IL

Bank Teller jobs in College Station, TX

Bank Teller jobs in Gilbert, AZ

Retention Specialist jobs in San Diego, CA

Parent Peer Specialist jobs in Wisconsin

Retention Specialist jobs in Remote

Clinical Specialist jobs in Austin, TX

Retention Specialist jobs in Boynton Beach, FL

Clinical Documentation Specialist jobs in Las Vegas, NV

Retention Specialist jobs in Chicago, IL

Customer Service Representative jobs in Alexandria, VA

Work At Home Remote Customer Service jobs in Delaware

Customer Service Representative jobs in Warren, MI

Work From Home Customer Service jobs in Pittsburgh, PA

Customer Experience Representative

TRUSTBANK -
Olney, IL

Quick Apply

Job Details

Full-time
$18 - $21 an hour
5 days ago

Benefits

401(k)
401(k) matching

Qualifications

Microsoft Outlook
Phone communication
High school diploma or GED
Telephone systems
Cross-functional collaboration
Technical Proficiency

Full Job Description

Description:

JOB DESCRIPTION

JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE

DEPARTMENT: CUSTOMER EXPERIENCE

REPORTS TO: AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT

FLSA STATUS: NON-EXEMPT

TYPE OF POSITION: FULL-TIME

JOB SUMMARY

At TrustBank, every customer interaction matters. As our Phone Reception Specialist, you will serve as the welcoming voice of the bank, helping customers, businesses, and community members connect with the people and resources they need. This highly visible role is perfect for someone who enjoys helping others, solving problems, building relationships, and creating exceptional customer experiences. As TrustBank continues to grow, you'll play an important role in supporting customers across our markets while contributing to a culture built on service, teamwork, and community commitment.

This position professionally answers and routes incoming calls, assists with basic customer service requests, provides information about bank products and services, and supports a variety of administrative and customer experience functions. The role requires strong communication skills, attention to detail, professionalism, and the ability to efficiently manage multiple priorities while delivering exceptional service.

DUTIES AND RESPONSIBILITIES

1. Answer and route incoming telephone calls promptly, professionally, and accurately.

2. Serve as the first point of contact for customers calling bank locations.

3. Identify caller needs and direct calls to the appropriate department or employee.

4. Provide general information regarding branch locations, hours, products, services, and bank procedures.

5. Assist customers with routine service requests including address changes, debit card questions, online and mobile banking support, and account-related inquiries as permitted.

6. Perform first-level troubleshooting for digital banking and customer access issues.

7. Document customer inquiries and follow established procedures for issue resolution and escalation.

8. Maintain and update employee directories, call routing information, and related records.

9. Support customer experience initiatives including mailings, customer communications, birthday cards, surveys, and outreach activities.

10. Perform clerical and administrative duties including scanning, filing, data entry, and document preparation.

11. Partner with branch, operations, and lending teams to ensure customer inquiries are handled effectively.

12. Identify opportunities to introduce customers to additional bank products and services.

13. Maintain confidentiality and comply with all bank policies, procedures, and regulations.

14. Participate in training, meetings, and professional development opportunities.

15. Promote TrustBank Values and Service Standards in every interaction.

16. Perform other duties as assigned.

WORKING CONDITIONS

The position is a full-time position working 40 hours per week. Hours may vary based on business needs. Availability to work a couple of Saturdays each month is required. Work is primarily performed in an office environment and focused on customer interactions conducted through telephone, video, digital, and electronic communication channels. The noise level is generally moderate. The position requires prolonged computer use, sitting, speaking, listening, and occasional standing, walking, and lifting up to 25 pounds.

TRUSTBANK CORE VALUES

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties.

COMPENSATION AND BENEFITS

The estimated annual salary for this position is $18 - $21/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate's qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank's career page. https://trustbank.net/company/career-opportunities

DISCLOSURES

TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

Updated August 13, 2026

Requirements:

EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent required. Prior customer service, receptionist, call center, banking, or administrative experience preferred.

REQUIRED SKILLS AND ABILITIES

Excellent verbal communication, customer service, professionalism, problem-solving, organization, multitasking, attention to detail, and the ability to remain calm and effective in a fast-paced environment. Ability to work independently and collaboratively with employees across multiple locations.

TECHNICAL SKILLS

Proficiency in Microsoft Office applications, Outlook, telephone systems, customer service software, core banking systems, and general office equipment. Demonstrates adaptability in using new technologies, including artificial intelligence tools, to improve service and efficiency.

Quick Apply

Refine Your Search

customer service representative jobs in olney, il

Customer Experience Representative

Virtual Universal Banker

Client Retention Specialist

Customer Service Associate I

Customer Service & Sales

Customer Service Representative

Customer Service Associate I

Licensed Insurance Representative - Remote

Explore jobs in cities nearby

I want to receive the latest job alert for customer service representative in olney, il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected