DSHS FTAA IT Business Analyst – Journey
Department of Social and Health Services (DSHS) Finance, Technology, & Analytics Administration (FTAA) is looking for their newest IT Business Analyst on the Division of Information Technology (DIT) Business Services team.
As a Business Analyst within DIT, you will support the accurate and timely delivery of the software requirement specification artifacts that document new or modified system requirements including business, user, functional and non-functional requirements.
You will support and provide problem resolution for the Automated Client Eligibility System (ACES) and its associated applications, databases, and projects. These systems include: eJAS, Washington Connection, Benefit Verification System, and the Eligibility Service.
As a new Business Analyst, you will use your knowledge of the ACES system functionality, business analysis, the Software Development Lifecycle (SDLC), IT project management and State and Federal statutes, policies, and regulations for cash, food, and medical public assistance programs.
You will provide quality assurance, troubleshooting, and problem resolution for the applications supported by DIT. You will also lead efforts to facilitate automated solutions for complex business needs and problems and apply your project management skills and leadership for large-scale projects.
A hybrid telework schedule will be considered for this role.
Some of What You’ll Do:
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Plan, analyze and develop business, functional and non-functional system requirements for new application development and enhancements of ACES, eJAS, Washington Connection, and the Benefit Verification System.
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Using your expert knowledge of the systems, gather and extract details about the core business processes, the data needed for those processes, the business rules, and the external entities that interface with the systems.
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Analyze systems functionality to determine the current operational environment.
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Analyze requested changes compared to the stated business objectives.
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Develop requirements for mission critical systems such as ACES based on business needs.
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Promote alternative solutions and making recommendations.
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Facilitate the system requirements and system design approval process.
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Support, maintain and enhance existing organization wide, high risk and impact, mission critical applications.
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Lead and direct business meetings.
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Act as a liaison to other organizational offices on behalf of Division of Information Technology (DIT); represent the needs and concerns, on behalf of DIT in such areas as cash, food and medical program policy, automation, and planning.
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Lead work sessions with users, business partners, programmers, system architects, system test staff, and customer support staff to solve complex problems.
What we’re looking for:
Bachelor's Degree
AND
Four years of professional experience using ACES, eJAS, and Washington Connection to determine and maintain eligibility for public assistance programs. This experience should include consulting with others on the use of ACES, eJAS, and Washington Connection, analyzing ACES, eJAS, Washington Connection functionality issues, or providing support to other users of the software; 2 years hands-on experience utilizing eJAS may substitute for the ACES experience.
AND/OR
One year of concurrent experience working as a Quality Assurance Analyst or Application Support Analyst using ACES, Washington Connection, or eJAS analyzing ACES, eJAS and Washington Connection issues.
Note: Additional equivalent professional experience may substitute for the degree.
Preferred knowledge, skills, and abilities:
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Expert knowledge of public assistance programs administered by DSHS.
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Projects successfully managed & completed using industry standard project management principles and practices.
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Management of the systems development lifecycle (SDLC) and methodologies.
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Industry standards and practices for gathering and developing business, user, functional, and non-functional system requirements.
Questions about this opportunity? Please contact [email protected] and reference project number 03522.
Interested? Apply now.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
