Top 3 Application support manager Jobs in Olympia, Wa

Application Support Manager
PSW —Olympia, WA
- $110,000 - $140,000 a year
- Full-time
- Computer Science
- 5 years
- HIPAA
- Health savings account
- Disability insurance
Quick Apply
Tenant & Workforce Identity Manager
Washington Technology Solutions —Olympia, WA
- $83,988 - $149,724 a year
- Online Application
- Hybrid work
- Background check
- Computer Science
- Office
- Paid training
- Wellness program
8d
Construction Account Manager (Washington)
Gordian —Olympia, WA
- $76,700 - $128,100 a year
- Microsoft Excel
- 5 years
- Engineering
- Health savings account
- Disability insurance

More jobs to discover

Find similar jobs that you might be interested in.

Tenant & Workforce Identity Manager
Washington Technology Solutions —Olympia, WA
A bachelor’s degree in information technology, computer science, cybersecurity, business administration, public administration, or related field may substitute…
$83,988 - $149,724 a year
8d
Airport Duty Manager
King County —Seattle, WA
Are experience leading at least one of the following: Federal Aviation Administration (FAA) airport certification; airport, or airline security program; winter…
$110,087.54 - $139,542.21 a year
3d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Associate Education & Operations Program Manager
State of Ohio - Supreme Court of Ohio —Columbus, OH
Bachelor’s degree in business administration or related field and one year of relevant experience required. Content Development and Improvement: Coordinate with…
$67,000 - $78,000 a year
1d
Program Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and preferably valid driver’s license. Essential functions of the job include, but are not limited to, traveling, driving or…
$58,700 - $73,300 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for application support manager in olympia, wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support manager jobs near olympia, wa

Construction Manager jobs in Olympia, WA

Construction Manager jobs in Wilmington, NC

Construction Manager jobs in Dayton, OH

Construction Remote jobs in Denver, CO

Construction Manager jobs in Bradenton, FL

Construction Manager jobs in Santa Barbara, CA

Healthcare Project Manager jobs in Austin, TX

Sales Manager jobs in Des Moines, IA

Program Manager jobs in Jacksonville, FL

Radiology Manager jobs in North Carolina

Identity Manager jobs in Malvern, PA

Identity Manager jobs in Oceanside, CA

Nurse Manager jobs in Minneapolis, MN

Identity Manager jobs in Austin, TX

Identity Manager jobs in Evansville, IN

Application Support Manager jobs in Houston, TX

Application Support Manager jobs in Minneapolis, MN

Help Desk Support jobs in New York, NY

Application Support Manager jobs in Saint Paul, MN

Peer Support Specialist jobs in Buffalo, NY

Application Support Manager

PSW -
Olympia, WA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing technical support teams
Defect resolution root cause analysis
Team supervision
Preventive action implementation
Defect analysis
IT system monitoring
Corrective and preventive actions (CAPA)
Enterprise software support
Production systems
Supervising experience
Release management
Leading team collaboration initiatives
Problem management
Application Maintenance
ITIL implementation
Failure analysis
System performance monitoring

Full Job Description

Summary / Objective:
The Application Support Manager is responsible for the daily operations, stability, and continuous improvement of enterprise applications supporting PSW/MHS health plan operations. This role oversees incident, problem, and change management for applications, ensures service levels are met, and drives operational reliability, release readiness, and vendor performance. The manager establishes ITIL-aligned practices and enforces HIPAA-compliant operational controls for systems processing PHI.

Essential Functions:

Oversee day-to-day application operations, including Level 2/3 triage, escalations, and on-call support for business-critical applications (claims, credentialing, member services, provider operations, data exchange).
Implement and continually improve ITIL practices for incident, problem, change, request, knowledge, and service level management; standardize runbooks and value streams.
Monitor application performance and availability; lead root cause analysis and corrective actions to reduce repeat incidents and technical debt.
Coordinate with Security, Infrastructure, Data, and vendor teams to plan and execute releases, patches, and configuration changes with minimal risk and downtime.
Maintain non-production and production environment readiness, ensuring appropriate separation of duties and compliance with security policies.
Manage day-to-day vendor performance for application support and hosted services; track SLAs, KPIs, and contract deliverables; drive escalations to closure.
Serve as a partner for business owners to align road maps and prioritize demand using transparent intake and scoring.
Implement operational controls aligned to HIPAA Privacy/Security/Breach Notification Rules; maintain support artifacts for audits.
Ensure knowledge articles and tickets capture sufficient evidence for SLAs, change approvals, and compliance reporting.
Lead, coach, and develop the application support team; define roles, set objectives, mentor on ITIL practices, and foster a culture of continuous improvement.

Knowledge/Skills/Abilities:

Strong understanding of ITIL/ITSM practices (incident, problem, change, request, knowledge, service level management).
Service orientation and ability to communicate technical issues in business terms.
Operational excellence in runbooks, measurable SLAs/OLAs, and continuous improvement.
Risk and compliance awareness, especially regarding HIPAA security safeguards and audit evidence requirements.
Strong organizational, time management, and prioritization skills.
Excellent verbal and written communication skills.
Proficiency with ITSM tools (e.g., Halo, ServiceNow, Jira), monitoring/alerting, version control, and knowledge base systems.

Required Education and/or Work Experience:

Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field; OR a minimum of four (4) additional years of directly relevant professional experience in place of the degree.
5+ years in application support/IT operations, including 2+ years in a team lead or manager role.
Demonstrated experience with ITIL/ITSM practices; ITIL 4 Foundation (or higher) preferred.
Experience operating business-critical applications with integrations, monitoring/alerting, and release coordination.
Proven ability to analyze system issues, drive root cause analysis, and implement preventive actions.

Preferred Education and/or Work Experience:

Experience in healthcare payer/provider environments with ePHI and HIPAA operational controls.
Exposure to Agile/DevOps frameworks.
Vendor/SaaS operations management experience.

Required Certificates, Licenses and Registrations:

ITIL 4 Foundation certification preferred.

*PSW does not typically hire at the top of the pay range *

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Quick Apply

Refine Your Search

application support manager jobs in olympia, wa

Application Support Manager

Tenant & Workforce Identity Manager

Construction Account Manager (Washington)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for application support manager in olympia, wa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected