Top 61 Call center representative Jobs in Omaha, Ne

Health Information Specialist/Call Center Representative
UroHealth Partners —Omaha, NE
- Full-time
- Customer service
- Computer literacy
- Medical office experience
- Health savings account
- Health insurance
Quick Apply
Financial Customer Service Representative
Pacific Life —Omaha, NE
- $26 - $28 an hour
- Full-time
- Hybrid work
- Research
- Office
- Bachelor's degree
- Paid training
- Paid parental leave
Licensed Health Insurance Agent
Alliant Insurance Services —Omaha, NE
- $21 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
5d
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Omaha, NE
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Inside Sales Rep (Warm Leads, No Cold Calling) – $60K–$75K+
Milan Laser Hair Removal —Omaha, NE
- $20 an hour
- Urgently hiring
- Background check
- 1 year
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Call Center Representative
Chesterman Coca Cola —Omaha, NE
- $18 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- In-person
Quick Apply
14d
Call Center Representative
UroHealth Partners —Omaha, NE
- Full-time
- Customer service
- Medical office experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
17h
Customer Care Advocate
MetLife —Omaha, NE
- $41,600 a year
- Overtime
- High school diploma or GED
- Continuous improvement
- US work authorization
- Paid training
- Paid holidays
Customer Service Member Support Rep
Detego Health —Omaha, NE
- $21 - $24 an hour
- Full-time
- Background check
- HIPAA
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
4d
Call Center Customer Service Representative
Complete Call Solutions —Omaha, NE
- Computer literacy
- Writing skills
- High school diploma or GED
Quick Apply
Technical Support Representative
Orion Advisor Solutions —Omaha, NE
- $20.67 - $29.57 an hour
- Full-time
- Hybrid work
- Salesforce
- Mid-level
- Office
- Paid parental leave
- Loan repayment program
Call Center Representative
Village Pointe Toyota —Omaha, NE
- $16 an hour
- Full-time
- Dealership
- Entry level
- Paid training
- Health insurance
Quick Apply
Contact Center Representative I
Nebraska Furniture Mart —Omaha, NE
- $16 - $22 an hour
- Weekends as needed
- Bilingual
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
3d
Customer Service Representative
North End Teleservices, LLC —Omaha, NE
- Full-time
- Word processing
- Computer literacy
- English
Quick Apply
7d
Specialist, Customer Identified Fraud & Disputes Contact Center - $20 (Omaha)
First National Bank of Omaha —Omaha, NE
- $20 an hour
- Email
- Office
- High school diploma or GED
- US work authorization
- Health savings account
- Disability insurance
6d
Patient Financial Services Representative
REVCO SOLUTIONS —Omaha, NE
- $16 an hour
- Hybrid work
- Computer literacy
- High school diploma or GED
- In-person
- Paid holidays
- Disability insurance
Quick Apply
Operations Risk Support Specialist
Pacific Life Insurance Company —Omaha, NE
- $31.89 - $38.97 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Client Resolution Specialist
Milan Laser Hair Removal —Omaha, NE
- $25 an hour
- Urgently hiring
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
13d
Advisor Support Representative
Osaic —La Vista, NE
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Research
- Office
- Health insurance
- Dental insurance
Inbound Sales Representative (Remote/Central Time)
A Place for Mom —Omaha, NE
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply

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Health Information Specialist/Call Center Representative

UroHealth Partners -
Omaha, NE

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule
Life insurance
Retirement plan

Qualifications

Athena
Electronic health records (EHR) management
Customer service
Call center experience
Medical office experience
HIPAA
High school diploma or GED
Attention to detail
Organizational skills
EMR systems
Health information management

Full Job Description

Position Summary

The Health Information Specialist is responsible for accurately scanning, indexing, and maintaining patient medical records within the electronic health record (EHR) system. This position ensures timely availability of patient information by processing incoming documents, managing electronic records, releasing medical records in accordance with HIPAA regulations, and supporting providers and clinical staff with efficient document management. The HIM Scanning Specialist serves as a key resource in maintaining the integrity, confidentiality, and accessibility of patient health information while delivering excellent customer service.

Essential Duties and Responsibilities

Receive, review, scan, and accurately index incoming medical documents into the electronic health record (EHR) system.
Process incoming faxed documents and assign them to the appropriate physician, advanced practice provider, nursing staff, or department.
Scan office-generated documents into patient records following office policies and established workflows.
Enter demographic information and other required data into the EHR system.
Upload reports, correspondence, dictation, laboratory documentation, and other patient-related records into the appropriate electronic chart.
Monitor delinquent charts and communicate with physicians and advanced practice providers regarding outstanding documentation.
Release medical records in compliance with HIPAA regulations, state and federal laws, and organizational policies.
Collect applicable fees for medical record requests according to clinic policy.
Maintain strict confidentiality and security of all protected health information (PHI).
Recognize and appropriately respond to urgent or emergent situations according to established protocols.
Cross-train in the Call Center and provide telephone coverage as needed.
Assist in onboarding and training new employees.
Establish positive working relationships with physicians, advanced practice providers, clinical staff, management, and patients.
Perform additional duties as assigned by leadership.

Required QualificationsEducation

High School Diploma or GED required.

Experience

Minimum of six (6) months of medical office experience preferred.

Certifications

HIPAA Certification preferred but not required.

Knowledge, Skills, and Abilities

Strong attention to detail with the ability to maintain a high level of accuracy.
Ability to prioritize work and manage multiple tasks efficiently.
Knowledge of electronic health records (EHR/EMR) and electronic document management systems.
Proficiency with Microsoft Office applications, Windows-based software, and multi-page document scanners.
Excellent keyboarding and computer skills.
Strong verbal and written communication skills.
Ability to work independently while contributing effectively as a team member.
Strong organizational and problem-solving abilities.
Ability to adapt to changing priorities in a fast-paced medical office environment.
Professional communication with patients, providers, coworkers, and management.
Commitment to maintaining confidentiality and protecting patient information.

Core Competencies

Maintains patient confidentiality and complies with HIPAA requirements.
Demonstrates professionalism, accountability, and integrity.
Delivers exceptional customer service to internal and external customers.
Maintains accuracy and efficiency in document management.
Demonstrates flexibility and adaptability in meeting departmental needs.
Works collaboratively to support clinic operations and patient care.
Follows all organizational policies, procedures, and safety standards.

Physical Requirements

Ability to sit for extended periods while performing computer work.
Frequent use of hands and fingers for keyboarding, scanning, and data entry.
Occasional standing, walking, bending, reaching, and lifting office supplies or medical records.
Ability to lift and carry up to 25 pounds.
Ability to operate office equipment, including computers, telephones, printers, fax machines, and high-volume scanners.

Work Environment

This position is performed in a professional healthcare office environment. The Health Information Specialist regularly interacts with physicians, advanced practice providers, clinical staff, administrative personnel, patients, and outside healthcare organizations. Success in this role requires accuracy, confidentiality, strong organizational skills, excellent customer service, and the ability to manage multiple priorities while maintaining the integrity of the electronic health record.

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Health information management: 1 year (Preferred)
Medical office: 1 year (Required)
EMR systems: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in omaha, ne

Health Information Specialist/Call Center Representative

Financial Customer Service Representative

Licensed Health Insurance Agent

Licensed Insurance Sales Representative (Remote / Home-Based)

Inside Sales Rep (Warm Leads, No Cold Calling) – $60K–$75K+

Call Center Representative

Call Center Representative

Customer Care Advocate

Customer Service Member Support Rep

Call Center Customer Service Representative

Technical Support Representative

Call Center Representative

Contact Center Representative I

Customer Service Representative

Specialist, Customer Identified Fraud & Disputes Contact Center - $20 (Omaha)

Patient Financial Services Representative

Operations Risk Support Specialist

Client Resolution Specialist

Advisor Support Representative

Inbound Sales Representative (Remote/Central Time)

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