Top 3 desktop support manager Jobs in omaha ne

Electronics Systems Support Supervisor
Radio Engineering Industries, Inc. —Omaha, NE
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
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Training Lead-Truss
Alpine —Omaha, NE
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
9d
Major Incident Manager
Fiserv —Omaha, NE
- Full-time
- Background check
- Military
- Office

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Electronics Systems Support Supervisor
Radio Engineering Industries, Inc. —Omaha, NE
Leads and mentors a team of technical support specialists handling hardware and software inquiries. Works with engineering, quality, repair, and sales teams to…
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Desktop Support Specialist L2
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Electronics Systems Support Supervisor

Radio Engineering Industries, Inc. -
Omaha, NE

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Staff supervision
Microsoft Excel
Microsoft Outlook
Managing teams in a customer support role
Firmware
Electronic systems troubleshooting
High school diploma or GED
Hardware support
Desktop applications
Technical Proficiency
Ticketing system technical support

Full Job Description

The Electronic Systems Support Supervisor oversees the day-to-day operations of the Technical Support team, ensuring efficient resolution of customer issues, high-quality service delivery, and adherence to company standards. This role involves mentoring and developing support staff, managing workloads, monitoring performance metrics, and collaborating with other departments to improve processes and customer satisfaction.

Essential Functions include the following. Other duties may be assigned.

Leads and mentors a team of technical support specialists handling hardware and software inquiries
Oversees troubleshooting and resolution of complex issues involving electronic hardware, firmware, and companion software
Manages daily operations including workload distribution, shift scheduling, and coverage for peak hours
Oversee the Technical Support shared email inbox
Ensures all support cases are documented accurately and resolved within defined SLAs
Manages ticketing system
Ensures compliance with warranty policies, return authorization procedures, and company standards
Handles and resolves escalated Technical Support issues
Supervises Technical Support full employment cycle (hire, train, manage, terminate)
Focuses on training and development
Identifies skills gaps; creates training programs and coordinates technical workshops or cross-training sessions to promote knowledge growth within the team
Conducts regular team meetings, performance reviews, and one-on-one coaching sessions
Conducts checks for assessment
Creates and maintains the Technical Support knowledge base, troubleshooting guides, and standard operating procedures
Monitors KPIs
Provides detailed reports on support metrics, recurring product issues, and customer trends
Collaborates with other departments to resolve customer issues
Works with engineering, quality, repair, and sales teams to manage escalations and customer feedback
Coordinates with engineering regarding advanced troubleshooting
Partners with engineering to stay current on new product releases and updates
Fosters a culture of accountability, teamwork, and continuous improvement

Supervisory Responsibility
This position supervises the Technical Support team.

Position Type/Expected Hours of Work
This is a full-time position. The hours of work are expected to coincide with the Company’s normal business hours, Monday-Friday. Responsible for overseeing after-hours support via company-provided phone.

Required Education and Experience to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

High school diploma or GED required. Associate’s degree in Electronics, Electrical Engineering, Computer Science (or equivalent technical experience) preferred
Minimum two years’ customer service experience
Minimum two years’ supervisory experience
Strong understanding of electronic hardware, firmware, and related software applications
Familiarity with Microsoft Office desktop software applications (i.e. Outlook, Excel, Word, PowerPoint)
Proficiency in using diagnostic tools and ticketing systems
Ability to work both independently and in a collaborative team environment
Excellent communication, leadership, and problem-solving skills

Travel
This position requires 10% travel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

No unusual physical demands. Predominantly sitting. Some pushing, pulling, stooping, kneeling, typing, crouching, and lifting. Requires the ability to lift up to 25 pounds.

Typical office environment.

Quick Apply

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desktop support manager jobs in omaha ne

Electronics Systems Support Supervisor

Training Lead-Truss

Major Incident Manager

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