Job Title: OS&D Service Center Clerk
Department: Operations
Reports To: Operations Manager
Shift: Monday thru Friday 6am to 2:30pm
Summary: The OS&D Service Center Clerk will inspect shipments to validate claims primarily on the dock; work with claimants to assess responsibility and recreate scenarios to assess liability. This position will also address overage, shortage, and damage issues; research causes of claims; analyze root causes; determine solutions; communicate findings and provide quality customer service to both external and internal customers alike.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
- Contact with agents to discuss or resolve OS&D/On-hand issues
- Contact with customers to resolve OS&D/On-hand issues
- Receive and enter unloading exceptions
- Work primarily on open area environment, exposed to weather conditions
- Will interact with dockworkers to find root cause of damages from shipments
- Generate OS&D reports
- Billing - OS&D/On-hand
- Sit-Down Forklift Experience Preferred
- Interface with internal customers
- Issue legal notices of undeliverable freight
- Maintain accurate records for reporting all OS&D freight on a daily/weekly basis to service center
- Assist with answering telephones, provide QUALITY CUSTOMER SERVICE, don’t blind transfer calls, own the call as you get it and assist with resolving customer concerns efficiently
- Research and resolve OS&D freight issues
- Locate overages, shortages and damaged freight
Supervisory Responsibilities: None.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or general education degree (GED) required. Must have prior experience with Transportation, customer support, claims and billing.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Other Skills/Qualifications: Computer literate, PC and mainframe. MS Windows, Word and Excel. 10 keys.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Will be exposed to severe weather conditions and will be standing for long periods of time.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
