Looking for a job that's fun, fast-paced, and different every day? Join the U-Haul team as a Storage Customer Service Representative! In this role, you'll help customers with truck, trailer, self-storage, and U-Box rentals, assist customers in our retail showroom, and help keep our Center clean, organized, and ready to welcome the next customer. If you enjoy meeting new people, staying busy, and making someone's moving day a little easier, you'll love being a part of our friendly, supportive team. No experience is required, we provide paid training and everything you need to succeed.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
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Career stability
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Opportunities for advancement
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Mindset App Reimbursement
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Gym Reimbursement Program
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Health insurance & Prescription plans, if eligible
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Paid holidays, vacation, and sick days, if eligible
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Life insurance
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MetLaw Legal program
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MetLife auto and home insurance
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Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
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401(k) Savings Plan
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Employee Stock Ownership Plan (ESOP)
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24-hour physician available for kids
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Dental & Vision Plans
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Business travel insurance
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You Matter EAP
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LifeLock Identity Theft Protection
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Critical Illness/Group Accident Insurance
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Dave Ramsey’s SmartDollar Program
Storage Customer Service Representative Responsibilities
As a Storage Customer Service Rep, no two days are the same. You'll play an important role in creating a great experience for every customer while helping keep our center running smoothly.
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Create a friendly, welcoming experience by assisting customers during their visit.
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Help customers find the right trucks, trailers, self-storage, moving supplies, and U-Box solutions for their needs.
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Use U-Haul's mobile technology to complete rentals, returns, and inventory management.
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Prepare U-Haul trucks and trailers for customer rentals by positioning equipment and assisting customers with trailer hook-ups.
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Inspect, clean, and prepare rental equipment, including checking basic fluid levels, to ensure it's ready for the next customer.
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Process rental agreements, returns, and payments while providing outstanding customer service.
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Answer customer questions and recommend products and services that best fit their moving and storage needs.
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Continue learning new skills through paid training and ongoing education with U-Haul University.
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As you grow in the role, you'll have opportunities to learn additional skills such as trailer hitch installation, propane dispensing, and forklift operation through company-provided training and certification.
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Perform other duties that help keep the center clean, organized, and ready to serve our customers.
What You'll Bring
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A valid driver's license with a good driving record.
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A friendly, dependable attitude and a commitment to providing outstanding customer service.
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A willingness to learn new technology and adapt in a fast-paced environment.
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The ability to work both independently and as part of a team.
Why You'll Love Working Here
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Every day is different—no sitting behind a desk all day.
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Paid training with opportunities to learn valuable new skills.
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Work with a supportive team that enjoys helping customers.
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Build experience in customer service, retail, and equipment operations.
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Opportunities for advancement within U-Haul.
Work Environment
Our team enjoys a variety of indoor and outdoor work throughout the day. You'll spend time helping customers in the showroom, preparing rental equipment on the lot, and working in different weather conditions as the seasons change. Some tasks involve working around vehicles, equipment, propane, and cleaning products, so safety is always a top priority. U-Haul provides the training and any required safety equipment needed to perform your job safely.
Physical Demands
This is an active position that keeps you on the move throughout the day. Responsibilities include walking, standing, bending, reaching, and working both indoors and outdoors. You'll occasionally move equipment and merchandise weighing up to 50 pounds, with assistance when needed, while preparing equipment and helping customers.
Pay Range is: $11 - $13 Hourly
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.
