Top 22 Media coordinator Jobs in Ooltewah, Tn

Help Desk Coordinator
Chattanooga State Community College —Chattanooga, TN
- $48,815 - $61,019 a year
- Full-time
- Background check
- Computer science
- Computer Science
Youth Services- Library Services Specialist
City of Chattanooga, TN —Chattanooga, TN
- $19.30 - $23.32 an hour
- Full-time
- Background check
- Pass drug screening
- Research
- Health insurance
- Paid time off
4d
Academy Administrator and Social Media Coordinator
Chattanooga Red Wolves SC —Chattanooga, TN
- Email
- Spanish
- Marketing
- English
8d
Assistant Director (Communications & Marketing Special Events Coordinator) - UT Chattanooga
University of Tennessee Health Science Center —Chattanooga, TN
- $52,750 - $55,000 a year
- Full-time
- Customer service
- Mid-level
- University
Social Media, Website & Inventory Coordinator
ProX Powersports —Ooltewah, TN
- $15 - $18 an hour
- Full-time
- Background check
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Handyman Office Coordinator
Elder's ACE Hardware —Cleveland, TN
- Customer service
- Research
- Office
Public Transportation Coordinator
Verida Inc —Chattanooga, TN
- Weekends as needed
- Microsoft Access
- Mid-level
- Office
Quick Apply
7d
Part-Time Production Assistant, WUTC - UT Chattanooga
University of Tennessee Health Science Center —Chattanooga, TN
- $18 - $22 an hour
- Part-time
- High school diploma or GED
- University
- Bachelor's degree
Clinical Lab Assistant - Urology - Full Time
Erlanger Health System —Chattanooga, TN
- Full-time
- Bachelor of Science
- Research
- High school diploma or GED
Assistant Director (Communications & Marketing Special Events Coordinator) - UT Chattanooga
University of Tennessee - Knoxville —Chattanooga, TN
- $52,750 - $55,000 a year
- Full-time
- Customer service
- Mid-level
- University
Clinical Lab Assistant-Baroness Lab-PRN
Erlanger Health System —Chattanooga, TN
- Part-time
- Hospital
- Bachelor of Science
- Research
Part-Time Production Assistant, WUTC - UT Chattanooga
University of Tennessee - Knoxville —Chattanooga, TN
- $18 - $22 an hour
- Part-time
- High school diploma or GED
- University
- Bachelor's degree
LDA Part-Time Production Assistant, WUTC - UT Chattanooga
University of Tennessee Health Science Center —Chattanooga, TN
- $18 - $22 an hour
- Part-time
- High school diploma or GED
- University
- Bachelor's degree
Career Development Coordinator, College of Engineering and Computer Science - UT Chattanooga
University of Tennessee - Knoxville —Chattanooga, TN
- $47,250 - $50,000 a year
- Full-time
- Mid-level
- Analysis skills
- University
LDA Part-Time Production Assistant, WUTC - UT Chattanooga
University of Tennessee - Knoxville —Chattanooga, TN
- $18 - $22 an hour
- Part-time
- High school diploma or GED
- University
- Bachelor's degree
Career Development Coordinator, College of Engineering and Computer Science - UT Chattanooga
University of Tennessee Health Science Center —Chattanooga, TN
- $47,250 - $50,000 a year
- Full-time
- Mid-level
- Analysis skills
- University
Resident Care Coordinator - Asst. Director of Nursing
Signal Mountain —Chattanooga, TN
- $35 an hour
- Overtime
- Background check
- Management
- Mid-level
- Paid training
- Paid holidays
Quick Apply
4d
Senior Producer
LEO Events —Chattanooga, TN
- Weekends as needed
- 8 years
- Bachelor's degree
- Travel
Quick Apply
Regional MDS Coordinator / Clinical Reimbursement Specialist (RN)
Signature HealthCARE of Cleveland —Cleveland, TN
- 8 hour shift
- Skilled nursing facility
- RN License
- 5 years
- Health savings account
- Paid holidays
2d
Regional MDS Coordinator / Clinical Reimbursement Specialist (RN)
Signature HealthCARE TN, Chattanooga —Chattanooga, TN
- 8 hour shift
- Skilled nursing facility
- RN License
- 5 years
- Health savings account
- Paid holidays
2d

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Help Desk Coordinator

Chattanooga State Community College -
Chattanooga, TN

Apply Now

Job Details

Full-time
$48,815 - $61,019 a year

Qualifications

Managing technical support teams
Team supervision
Managing teams in a customer support role
Employee relationship building
Supervising experience
Associate's degree

Full Job Description

We have an opening for a Help Desk Coordinator at our Chattanooga State campus!

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values:
We cultivate a welcome and supportive environment.

We care about the well-being of each other.

We instill trust through integrity and transparency.

We encourage fearless innovation and resilience.

We collaborate to build a better future.

Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations. Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.

POSITION SUMMARY

The Coordinator, Help Desk oversees daily Tier I technical support operations and leads a team of approximately ten Help Desk specialists. This role ensures prompt, high-quality technology support for students, faculty, and staff while maintaining a service-oriented culture. The Coordinator, Help Desk is expected to remain actively engaged in front-line support, fielding tickets, responding directly to users, and modeling best-practice troubleshooting techniques. The position includes operational leadership, workflow management, staff coaching, and continual improvement of support processes.

POSITION OBJECTIVES

Holistic Student Support

Ensures timely and accurate resolution of Tier I support requests across phone, email, chat, and in-person channels.

Provides hands-on assistance with user login issues, account access, basic hardware and software troubleshooting, classroom technology basics, and other high-volume support needs.

Maintains a positive and empathetic approach when addressing diverse student and faculty needs.

Monitors ticket queues daily, reassigns work as needed, and personally resolves tickets to maintain service standards.

Teaching Excellence

Supports faculty and staff by ensuring reliable access to instructional technology and standard computing resources.

Coordinates with media, networking, and systems teams to escalate issues beyond Tier I scope.

Helps maintain knowledge base articles and user documentation that promote effective use of college technology resources.

Provides coaching and training to Help Desk staff on communication, troubleshooting steps, and customer service excellence.

Program Innovation

Identifies common problems and recurring service issues; proposes process improvements or technology solutions to reduce incident volume.

Collaborates with academic and administrative departments to understand upcoming needs and plan support strategies.

Participates in discussions related to technology planning, user experience enhancements, and service optimization.

Fiscal Stewardship

Ensures proper documentation of support activity, asset updates, and user interactions in the ticketing system.

Reviews metrics such as ticket volume, response times, and customer satisfaction to guide staffing and workflow adjustments.

Helps implement standard operating procedures for incident intake, triage, escalation, and closure.

Ensures Help Desk hardware, accessories, and peripheral equipment are properly maintained and inventoried.

Organizational Culture

Establish and maintain an atmosphere of respect, responsibility, and responsiveness throughout the span of care.

Organize staff development opportunities with explicit connection to the College's purpose, values, mission, and strategic themes.

Provide technological support for events across the entire organization.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

Knowledge of Help Desk operations, ticketing workflows, and customer service principles.

Knowledge of basic troubleshooting for Windows, macOS, productivity applications, learning management systems, and account access issues.

Knowledge of ITIL or similar service management best-practice frameworks preferred.

Skills

Skill in communicating clearly and effectively in both written and verbal formats.

Skill in leading teams, mentoring staff, and resolving conflict constructively.

Skill in organizing work and prioritizing responsibilities in a high-volume support environment.

Skill in using collaboration platforms such as Microsoft Teams.

Abilities

Ability to remain calm and solutions-focused in high-pressure or time-sensitive situations.

Ability to analyze problems quickly and determine appropriate escalation paths.

Ability to manage multiple priorities and deadlines effectively.

Ability to build trust and maintain effective working relationships across campus.

Ability to maintain confidentiality and exercise sound judgment.

Ability to work flexible hours as needed during peak support periods or special events.

Physical Requirements

Ability to lift and carry up to 30 pounds.

Occasional standing, walking, or travel across multi-building campus locations.

Occasional non-standard work hours for urgent issues or campus events.

Special Requirements

Valid driver's license (if campus travel is required).

Background check as required by college policy.

QUALIFICATIONS

Education and Experience

Associate’s degree required; bachelor’s degree in information technology, computer science, or a related field preferred.

Minimum of three years of experience in technical support or help desk operations required.

Minimum of one year of supervisory or team lead experience required.

Higher education experience preferred.

Salary Range: $48,815 - $61,019

Application review will begin 7 days after posting *

Open until filled: no

Apply Now

Refine Your Search

media coordinator jobs in ooltewah, tn

Help Desk Coordinator

Youth Services- Library Services Specialist

Academy Administrator and Social Media Coordinator

Assistant Director (Communications & Marketing Special Events Coordinator) - UT Chattanooga

Social Media, Website & Inventory Coordinator

Handyman Office Coordinator

Public Transportation Coordinator

Part-Time Production Assistant, WUTC - UT Chattanooga

Clinical Lab Assistant - Urology - Full Time

Assistant Director (Communications & Marketing Special Events Coordinator) - UT Chattanooga

Clinical Lab Assistant-Baroness Lab-PRN

Part-Time Production Assistant, WUTC - UT Chattanooga

LDA Part-Time Production Assistant, WUTC - UT Chattanooga

Career Development Coordinator, College of Engineering and Computer Science - UT Chattanooga

LDA Part-Time Production Assistant, WUTC - UT Chattanooga

Career Development Coordinator, College of Engineering and Computer Science - UT Chattanooga

Resident Care Coordinator - Asst. Director of Nursing

Senior Producer

Regional MDS Coordinator / Clinical Reimbursement Specialist (RN)

Regional MDS Coordinator / Clinical Reimbursement Specialist (RN)

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