Top 9 help desk coordinator Jobs in orange, ca

Help Desk Coordinator (Dispatch & Operations)
OnCall IT, Inc. —Irvine, CA
- $26 - $29 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health savings account
Quick Apply
8d
Help Desk Coordinator
BiVACOR Inc —Huntington Beach, CA
- $27.40 - $32.00 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Coordinator, Assistive Technology
Mt. San Antonio College —Walnut, CA
- $81,655.80 - $104,216.04 a year
- Temporary
- Classroom
- Computer Science
- Working with individuals with disabilities
9d
Clinic Classroom Coordinator (Service Desk)
Paul Mitchell the School Costa Mesa —Costa Mesa, CA
- $16.89 - $18.00 an hour
- Full-time
- Classroom
- Mentoring
- Organizational skills
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Operations & Technology Coordinator
Max Life —Irvine, CA
- $22 - $30 an hour
- Full-time
- Google Workspace
- Writing skills
- Mid-level
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AI Tool & IT Coordinator
GRID INFRASTRUCTURE SOLUTIONS —Irvine, CA
- $69,000 a year
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
IT Help Desk Coordinator
H MART —Whittier, CA
- $26 - $29 an hour
- Computer Science
- English
- Mid-level
- Health savings account
- AD&D insurance
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Customer Support Coordinator
Qcells —Irvine, CA
- Full-time
- Mid-level
- Office
- Residential
- Paid time off
Quick Apply
2d
Operations Support Coordinator
STELLAR INDUSTRIAL SUPPLY —Upland, CA
- $23.50 - $26.00 an hour
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED

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Service Desk Coordinator
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The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school…
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Help Desk Coordinator (Dispatch & Operations)

OnCall IT, Inc.
Irvine, CA

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Job Details

Full-time
$26 - $29 an hour
8 days ago

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance

Qualifications

Teamwork
Microsoft Excel
Microsoft Outlook
Interpersonal skills
Phone communication
Driver's License
Microsoft Teams
Document viewing software
Grammar Experience
Technical Proficiency
Adobe Acrobat
Ticketing system technical support
Client interaction via phone calls

Full Job Description

ABOUT THE OPPORTUNITY

OnCall IT, Inc. is seeking a highly organized, professional, Help Desk Coordinator to manage the day-to-day flow of our IT operations.

This role is a dispatch and coordination-focused role, serving as the central communication hub between our clients and technicians. You will be responsible for answering incoming support requests, creating and prioritizing service tickets, and coordinating technician schedules to ensure timely and effective resolution of client issues.

This position does not perform technical troubleshooting or IT support, but instead focuses on managing workflow, communication, and service delivery.

There are some additional administrative tasks that help the office run smoothly; however, as noted above, this role is primarily dispatch-focused.

The integral position is largely operational and client-facing, ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and excels at communication.

KEY RESPONSIBILITIES

Dispatch & Help Desk Operations

Answer incoming client requests via phone and email
Create, update, and prioritize service tickets using our service desk software
Dispatch and manage technicians’ schedules based on urgency, availability, and skill set
Monitor ticket queues and follow up to ensure timely resolution
Communicate clearly with clients regarding status updates and next steps

Coordination & Support

Act as a liaison between clients, technicians, and internal staff
Escalate urgent issues appropriately
Maintain accurate ticket notes and documentation
Assist with tracking hardware shipments, inventory, and vendor coordination

Administrative Support (Secondary)

Work with the office manager on clerical tasks as needed
Assist office manager with building management items
Help with special projects requiring organization, research, or documentation

REQUIRED QUALIFICATIONS

Minimum 1 year of professional work experience, preferably in customer service, dispatch, or help desk environments
Bachelor’s degree from an accredited college or university preferred, but not required.
Excellent verbal communication skills — confident and professional on the phone
Strong written communication skills — proper grammar, spelling, and clarity
Outstanding organizational and multitasking abilities
Comfortable working in a fast-paced, ticket-driven environment
Technical proficiency with:
Microsoft Word, Excel, Outlook, Teams
Adobe Acrobat
Ticketing software, preferably ConnectWise
Ability to learn new systems quickly and work both independently and as part of a team
Reliable automobile, proof of automobile insurance, and valid driver's license
Ability to lift/carry computer equipment under 20 lbs

BENEFITS

We recognize people as our most valuable asset. Our benefits package includes:

Competitive hourly pay
Paid holidays and paid sick/vacation time
Medical, dental, and vision insurance
Life and long-term disability insurance
Flexible Spending Account (FSA) / Health Savings Account (HSA)
401k retirement plan with profit sharing
Performance bonuses

COMPANY CULTURE

Personal, team-oriented, small business environment
Business casual dress code
Company social events
Supportive leadership and opportunities for growth

ABOUT OUR COMPANY

OnCall IT, Inc. has been helping small and medium-sized businesses across Southern California manage their technology since 2001. We provide comprehensive IT support for Windows-based environments, including help desk services, onsite support, network design, system monitoring, procurement, vendor coordination, and hosted services.

We believe that tech support is really people support. Our staff is made up of a diverse group of professionals who have strong technical knowledge. More importantly, though, is their ability to communicate technical information to non-technical end users in a clear, patient, and pleasant manner. We pride ourselves in the excellent relationships we have built over the years with our many clients and the trust they put in us to help them run their businesses effectively.

HOW TO APPLY

If you are interested in this opportunity, please apply using the link below. We look forward to learning more about you.

https://forms.oncallit.com/form-6529809/coordinator-job-application-form

OnCall IT, Inc. is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and eligibility to work in the United States.

Pay: $26.00 - $29.00 per hour

Work Location: Hybrid remote in Irvine, CA 92618

Quick Apply

Refine Your Search

help desk coordinator jobs in orange, ca

Help Desk Coordinator (Dispatch & Operations)

Help Desk Coordinator

Coordinator, Assistive Technology

Clinic Classroom Coordinator (Service Desk)

Operations & Technology Coordinator

AI Tool & IT Coordinator

IT Help Desk Coordinator

Customer Support Coordinator

Operations Support Coordinator

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