Top 7 Collections manager Jobs in Orange Park, Fl

Financial Care Supervisor
Radius Global Solutions —Jacksonville, FL
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
14d
Billing Supervisor
RS&H —Jacksonville, FL
- Full-time
- 5 years
- Finance
- Bachelor's degree
3d
Credit & Collections Supervisor
TOTE Resources LLC —Jacksonville, FL
- Full-time
- Microsoft Excel
- 5 years
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
Billing Manager
Advanced Reproductive Specialists —Jacksonville, FL
- $70,000 - $80,000 a year
- Full-time
- Customer service
- 5 years
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Accounts Manager
Aaron's, Inc. —Jacksonville, FL
- $15.00 - $15.75 an hour
- Full-time
- 18 years or older
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Consumer Lending Underwriting & Credit Supervisor
VyStar Credit Union —Jacksonville, FL
- Extended hours
- Hybrid work
- Microsoft Word
- Microsoft Excel
- 5 years
- 401(k)
- Tuition reimbursement
Quick Apply
7d

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Triad Financial Services Inc —Jacksonville, FL
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Intercontinental Exchange Holdings, Inc. —Jacksonville, FL
Associate's degree in a relevant field, such as finance, accounting, or business administration. Audit mortgage loan files for compliance with state/federal…
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Regional Collections Manager
Superior Auto Inc —Springfield, OH
Valid driver’s license with a clean driving record. Partner with store leadership to ensure daily cash and credit transactions balance.
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Billing & Collections Manager (BOM)
Taylor Springs Health Campus —Gahanna, OH
They handle financial tasks such receiving and depositing payments, making collections calls and issuing letters, discussing payment arrangements with account…
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Financial Care Supervisor

Radius Global Solutions -
Jacksonville, FL

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Job Details

Full-time
14 days ago

Qualifications

Computer operation
Confidential information handling
Spreadsheets
Professional ethics
High school diploma or GED
Productivity software
Negotiation

Full Job Description

Summary
Oversee a team of Financial Care Agents to maintain consistent performance in the resolution of early stage past due accounts. The Financial Care Supervisor will handle the team’s escalated issues and be assigned accounts for escalated resolution.

Essential Functions

Supervise a team of Financial Care Agents
Monitor agent’s arrival and departure times and breaks, and review and approve timekeeping for the team.
Work with agents to answer questions and to help them reach their collections and customer experience goals
Provide on-going training and development for Financial Care Agents and ensure systems training is completed timely.
Take team calls as needed and handle disputes and escalation calls
Manage incentive programs under the direction of leadership.
Communicate in a professional manner with consumers, co-workers, and clients
Monitor agent adherence to all Federal, State and Local Laws and regulations.
Hit or exceed given performance goals for assigned accounts
Maintain daily priorities on work desk
Make appropriate decisions in accordance with Company policy for resolving each assigned account issue
Cooperate with peers and management in a team environment
Regularly assess agent performance and address any deficiencies through coaching and progressive discipline as necessary.
Document accounts and Company forms correctly
Conduct monitoring of agent calls and hold call calibration sessions and coaching with agents, if applicable
Uphold and model Company policies and procedures
Keep up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area (including FDCPA laws and state laws) to ensure compliance with all state and federal regulations and with Company policies and procedures
Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
Adhere to all Company, Client and Consumer confidentiality and security policies and procedures

Non-Essential Functions

Perform other duties as assigned

Supervisory Responsibilities/Accountabilities

This position regularly supervises two or more employees and also has direct decision-making input/authority into the job status of other employees (such as hiring, disciplining, terminating, promoting, and work assignments)

Requirements

High School Diploma or General Educational Development (GED) certificate, Associate Degree preferred
Two or more years of applicable customer service or related experience.
Six or more months of collection experience
Prior supervisory experience, or the proven ability to successfully display supervisory skills
Proficient computer skills, including utilization of computerized software programs, MS Office products, spreadsheets and automated systems
Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail
Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment
Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

Working Conditions
Work is generally performed within an indoor office environment utilizing standard office equipment. Desk setting inbound call center/cubicle.

Physical Requirements
While performing the duties of this job, the employee is regularly required to talk, type, see, and hear while sitting at a computer terminal for extended periods of time. The employee frequently is required to multi-task (e.g., talk and type simultaneously). The typing aspect of the job requires the employee to reach with hands and arms; and use hands and fingers to handle/feel the keys. The job requires extensive use of keyboards and computers

Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the department’s scheduled hours and guidelines, which may include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies.

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collections manager jobs in orange park, fl

Financial Care Supervisor

Billing Supervisor

Credit & Collections Supervisor

Billing Manager

Customer Accounts Manager

Consumer Lending Underwriting & Credit Supervisor

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