Top 136 Service desk Jobs in Orchard Park, Ny

Help Desk Manager
Spectrum Health & Human Services —Orchard Park, NY
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
Technical Support Specialist
Mueller Reports —Tonawanda, NY
- $19 - $25 an hour
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Front Desk Clerk/Guest Services
Byrncliff Golf Resort & Banquets —Varysburg, NY
- $17 - $19 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Employee discount
- Flexible schedule
Quick Apply
2d
Front Desk Dental Receptionist
TrueSmiles Dental —Buffalo, NY
- $18 - $20 an hour
- Part-time
- Dental office
- English
- In-person
- Paid time off
- Employee discount
Quick Apply
Lead Receptionist
The GreenFields Continuing Care Community —Lancaster, NY
- $19 - $21 an hour
- Weekends as needed
- Skilled nursing facility
- English
- Mid-level
- Free parking
- Paid holidays
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6d
Front Desk Assistant/Medical Receptionist
Lenahan Dermatology —East Amherst, NY
- From $18 an hour
- Full-time
- Bilingual
- Private practice
- Customer service
- Paid holidays
- 401(k)
Quick Apply
Customer Account Representative/Account Manager
CP Flexible Packaging —Buffalo, NY
- $20 - $25 an hour
- Mid-level
- Office
- Ability to climb stairs
- AD&D insurance
- Paid holidays
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10d
Secretary
UBMD Orthopaedics & Sports Medicine —Orchard Park, NY
- $20 - $25 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
6d
Medical Receptionist
Orchard Park Family Practice —Orchard Park, NY
- $19 - $23 an hour
- Full-time
- HIPAA
- Older adults
- In-person
- Health savings account
- Health insurance
Quick Apply
9d
Information Technology Coordinator
Bryant and Stratton College —Orchard Park, NY
- $23.08 - $25.48 an hour
- Overtime
- Computer Science
- Inventory management
- Customer service
- Health savings account
- Health insurance
Customer Service Representative
South Towns Tennis & Pickleball Club —Orchard Park, NY
- $16 - $17 an hour
- Part-time
- Cash register
- Driving
- Data entry
- Employee discount
Quick Apply
13d
Help Desk Support Technician
SAIC —Buffalo, NY
- $40,001 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Medical Receptionist/Call Center Rep
UBMD Ophthalmology / Ross Eye Institute —Orchard Park, NY
- $17.50 - $21.50 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Travel
- Disability insurance
- Health insurance
Quick Apply
Information Technology Support Specialist
UBMD Internal Medicine —Buffalo, NY
- $24.00 - $27.50 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Help Desk L2 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $18.51 - $24.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Front Desk Coordinator
WM Dental Care —Hamburg, NY
- $20 - $25 an hour
- Full-time
- Dental office
- High school diploma or GED
- Quality control
- 401(k)
- Paid time off
Receptionist /Secretary
Northland Workforce Training Center —Buffalo, NY
- $20 - $22 an hour
- Full-time
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
14d
Help Desk L1 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $15.50 - $18.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Business Assistant
Western New York Dental Group —Hamburg, NY
- $16.00 - $23.71 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
Quick Apply
Front Desk Receptionist (Southtowns Radiology)
Rezolut —Hamburg, NY
- $18 - $19 an hour
- Full-time
- High school diploma or GED
- 1 year
- Outpatient
- Health insurance
- Dental insurance
Quick Apply

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Help Desk Manager

Spectrum Health & Human Services -
Orchard Park, NY

Quick Apply

Job Details

Full-time
$26 - $33 an hour

Qualifications

Defect resolution root cause analysis
Defect analysis
Software implementation
Driver's License
Computer hardware
Hardware support
ITIL implementation
Failure analysis

Full Job Description

Agency Profile: Spectrum Health & Human Services respectfully partner with adults, children, and families as they recover from behavioral, emotional, mental health, and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment, and support to achieve self-defined improvements in their quality of life.

Full-time: 227 Thorn Avenue, Orchard Park, NY, must be located in the area to commute to Orchard Park NY

SUMMARY OF POSITION FUNCTION:

The IT Help Desk Manager's primary objective is resolving and providing remediation on all technical issues reported throughout the organization's ticketing system. The position also requires hands-on leadership and is responsible for delivering a world-class support experience for the entire organization and external partners. The HelpDesk Manager is expected to provide technical support at a granular level with all technical issues while achieving departmental overall goals and objectives. Additionally, the HelpDesk Manager must work independently with solid leadership, communication, and advance-level technical skills while leading and fostering a team to excel and exceed performance expectations.

MAJOR DUTIES AND RESPONSIBILITIES:

Deliver frontline technical support for all employees and external partners.
Foster positive end-user relationships, drive customer satisfaction, and team management and leadership are a must.
Promote continuous improvement of Tier 1 support, workstation administration, and telecom delivery for all stakeholders.
Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
Gather and report operational metrics, accomplishments, and priorities for weekly/monthly leadership meeting(s) with Directors, VPs, and SVPs.
Establish and implement ITILv3 Framework standards with constant goals for improvement.
Analyze the business requirements of all departments to determine their technology requirements and needs.
Successful delivery of services and projects supporting the business both on time and within budget.
Escalation and resolution of software issues to the information systems/development team
Escalation and resolution of third-party software/systems issues by the support team
Define team goals and lead IT personnel to achieve desired results while being accountable for team performance.

SKILLS/COMPETENCIES:

Define and implement processes and procedures for supporting all departments across the organization.
Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.
Develop and maintain Technical Support/knowledge base. Oversee Asset Management and Inventory
Manages the software and hardware recommended purchases for the department. This entails analysis of technology trends and recommending effective and economical solutions.
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and report to upper management.
Administration and support of unified communication, including phone system and its related applications.
Manages and works with cross-team projects with all departments.
Effectively leads team efforts and integrates the skills and strengths of individuals across teams for project and organizational success.
Management reserves the right to assign or reassign duties and responsibilities at any time within the team.
Accomplish department objectives by supervising employees and monitoring their progress and performance.
Maintain departmental staffing by assisting with recruiting, selecting, orienting, and training employees and fostering growth opportunities.
Conduct regular or routine check-ins with all direct reports to monitor performance, track the progress of work duties and responsibilities and discuss successes and challenges.
Conduct annual performance evaluations for all direct reports.
Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to the organization's policies and compliance.
Willing to accept other duties assigned as needed

EDUCATION REQUIREMENTS:

Associate degree in business, Computer Science, or equivalent experience to meet the needs of the position.

EXPERIENCE:

3+ years of experience in a technical capacity with hands-on experience
3+ years of experience and a general understanding of the ITILv2 or later framework
3+ years of experience with technical hardware, intermediate to advance knowledge of software implementation.
3+ years of experience in a Service or Helpdesk role with root cause analysis knowledge

Must possess a valid Driver's License with a satisfactory driving record

COMPENSATION: $26.00-$33.00/hourly

Quick Apply

Refine Your Search

service desk jobs in orchard park, ny

Help Desk Manager

Technical Support Specialist

Front Desk Clerk/Guest Services

Front Desk Dental Receptionist

Lead Receptionist

Front Desk Assistant/Medical Receptionist

Customer Account Representative/Account Manager

Secretary

Medical Receptionist

Information Technology Coordinator

Customer Service Representative

Help Desk Support Technician

Medical Receptionist/Call Center Rep

Information Technology Support Specialist

Help Desk L2 Tech In-Person Local to Buffalo, NY

Front Desk Coordinator

Receptionist /Secretary

Help Desk L1 Tech In-Person Local to Buffalo, NY

Business Assistant

Front Desk Receptionist (Southtowns Radiology)

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