Top 25 Centralized service representative Jobs in Oregon

Centralized Service Representative
St. Charles Health System —Bend, OR
- $22.30 - $30.11 an hour
- Full-time
- Basic math
- Mid-level
- Microsoft Office
- Work from home
HRIS Time Administrator - REMOTE
Ryder System —Salem, OR
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
3d
Oregon Washington Coastal Office Scientific & Technical Support
Lynker Corporation —Portland, OR
- $75,000 - $95,000 a year
- Full-time
- Google Workspace
- Data analysis skills
- English
- Paid holidays
- Disability insurance
Prior Authorizations and Referral Management Representative
St. Charles Health System —Bend, OR
- $21.86 - $29.52 an hour
- Part-time
- Medical office experience
- Basic math
- Mid-level
Patient Access Representative
Mosaic Community Health —Bend, OR
- Spanish
- Word processing
- Computer literacy
- Paid time off
Quick Apply
Facilities and Supplies Specialist
Frontier Dermatology Staff Careers —Salem, OR
- Full-time
- Research
- Mid-level
- Administrative experience
- Health savings account
- Paid holidays
Quick Apply
Loss Prevention Training Specialist
TJ Maxx —Beaverton, OR
- $21.90 - $27.90 an hour
- Full-time
- Mid-level
- Fair chance
- Paid parental leave
- Health savings account
IT Technical Support Representative I - 1.0 FTE - Information Technology
Portland Public Schools Oregon —Portland, OR
- $64,325 - $76,808 a year
- Full-time
- School experience
- Computer Science
- High school
- Disability insurance
- Health insurance
2d
Administrative and Finance Coordinator / Data Specialist - (1.0 FTE, 40 HRS/WK)
High Desert Education Service District —Redmond, OR
- $27.74 - $37.61 an hour
- Full-time
- Hybrid work
- Spanish
- System design
- English
- Paid holidays
Quick Apply
Proposal Manager
Portland State University —Portland, OR
- $65,100 - $81,000 a year
- Full-time
- Background check
- Microsoft Excel
- Office
- Health insurance
Regional Operations Manager
BestCare Treatment Services Inc —Bend, OR
- Microsoft Outlook
- HIPAA
- 3 years
Quick Apply
Quality Assurance & Compliance Coordinator
MSL Community Management LLC —Klamath Falls, OR
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
7d
Outside Software Account Representative - Eugene / Medford, OR
Thryv, Inc. —Eugene, OR
- $96,800 a year
- Call employer
- Remote
- Mid-level
- Microsoft Office
- Driver's License
Quick Apply
2d
Associate Director of Annual Philanthropy
University of Oregon —Eugene, OR
- $65,000 - $75,000 a year
- Email
- Background check
- Writing skills
- University
- Paid time off
- Retirement plan
Program Manager - Access
College Possible Leadership Team —Portland, OR
- From $60,000 a year
- Weekends as needed
- Office
- Microsoft Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
1.0 FTE - Payroll Specialist II - Confidential - Regular
Bend-La Pine School District —Bend, OR
- $74,099 - $83,873 a year
- Full-time
- Management
- Word processing
- Writing skills
- Dental insurance
- Retirement plan
9d
Advance Practice Clinician
Planned Parenthood of Southwestern Oregon —Eugene, OR
- $53.07 - $70.42 an hour
- Part-time
- Spanish
- CPR Certification
- OSHA
Quick Apply
Clinician-Per Diem
Planned Parenthood of Southwestern Oregon —Grants Pass, OR
- $55.19 - $73.24 an hour
- Per diem
- Spanish
- CPR Certification
- BLS Certification
Quick Apply

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Centralized Service Representative

St. Charles Health System -
Bend, OR

Apply Now

Job Details

Full-time
$22.30 - $30.11 an hour

Benefits

Work from home

Qualifications

Personal protective equipment (PPE) use
Phone communication
High school diploma or GED

Full Job Description

Full Time, DaysPay range: $22.30 - $30.11One Call - Bend, Oregon

ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Centralized Service Representative
REPORTS TO POSITION: Ambulatory Access Director or Delegate
DEPARTMENT: Patient Access Services
DATE LAST REVIEWED: March 2026

OUR VISION: Creating America’s healthiest community, together.

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: Patient Access Services is a support services division of St Charles Health System. Patient Access serves as a liaison to inpatient and hospital-based outpatient departments. Ambulatory Access serves as a liaison to ambulatory outpatient departments by providing scheduling, registration, prior authorization, medical records, population health outreach, and project management support. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care.

POSITION OVERVIEW: TheCentralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient care pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. Centralized Service Representatives’ home department may be a specific location that is supported by Patient Access Services, the St Charles One Call Centralized Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements.

This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for accurately creating or locating patient accounts in the electronic health record system.

Collects and records patient demographics, insurance and billing information. Performs real-time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.

Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with department and St Charles Health System established protocols.

Accurately schedules patient appointments and procedures across multiple service lines and specialties, following established protocols that promote positive patient experience, efficiency and standardization.

Reviews and processes referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment.

Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.

Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St Charles Health System established protocols.

Responds to all customer and emergency calls in a confident, rapid, accurate, pleasant, and professional manner with the ability to remain calm in emergency situations.

Attention to detail in recording patient messages and reasons for call or appointment and accurately transcribing that information into the electronic health record following department protocols and standards.

Addresses, deescalates or appropriately routes patient complaints or concerns.

Accesses and maintains all department specific files, programs and recall systems.

Actively participates in achieving organizational and department goals.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

Ability to work as part of a Care Team with providers and clinical staff.

Supports the vision, mission, and values of the organization in all respects.

Supports lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality.

Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:
Required: High school diploma or GED.
Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION:
Required: N/A
Preferred: N/A

EXPERIENCE:
Required: Minimum one (1) year of paid customer service work experience.
Preferred: One (1) year of clerical support in a healthcare setting or one (1) year call centerexperience.

PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:
Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and externalcustomers.
Must adapt quickly to frequent process changes and improvements.
Is reliable, engaged, and provides feedback to inform process improvement.
Attends all department, team, and company meetings as required.
Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.
Requires strong communication, customer service, interpersonal skills and telephone etiquette.
Ability to prioritize workflow according to pre-set instructions.
Strong teamwork and collaborative skills.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Ability to multi-task and work independently.
Attention to detail.
Performs basic math (add, subtract, multiply and divide) calculations.
Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel.

PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP

Schedule Weekly Hours:
40

Caregiver Type:
Regular

Shift:
First Shift (United States of America)

Is Exempt Position?
No

Job Family:
REPRESENTATIVE

Scheduled Days of the Week:
Monday-Friday

Shift Start End Time:
8am-5pm

Apply Now

Refine Your Search

centralized service representative jobs in oregon

Centralized Service Representative

HRIS Time Administrator - REMOTE

Oregon Washington Coastal Office Scientific & Technical Support

Prior Authorizations and Referral Management Representative

Patient Access Representative

Facilities and Supplies Specialist

Loss Prevention Training Specialist

IT Technical Support Representative I - 1.0 FTE - Information Technology

Administrative and Finance Coordinator / Data Specialist - (1.0 FTE, 40 HRS/WK)

Proposal Manager

Regional Operations Manager

Quality Assurance & Compliance Coordinator

Outside Software Account Representative - Eugene / Medford, OR

Associate Director of Annual Philanthropy

Program Manager - Access

1.0 FTE - Payroll Specialist II - Confidential - Regular

Advance Practice Clinician

Clinician-Per Diem

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