Top 17 It help desk manager Jobs in Oregon

Information Technology Service Desk Manager
Oregon State Department of Police —Salem, OR
- $7,911 - $12,237 a month
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
2d
Tier 1 IT Service Desk Support Specialist
iWorks Corporation —Myrtle Point, OR
- $35,600 - $40,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Information Technology - IT Support Manager
THREE RIVERS CASINO —Florence, OR
- $87,904.14 a year
- Weekends as needed
- Computer science
- Microsoft Excel
- Microsoft Outlook
2d
Help Desk Specialist
Oregon Public Broadcasting —Portland, OR
- $32.21 - $33.18 an hour
- On call
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
Quick Apply
IT Manager
CorVel Corporation —Portland, OR
- $70,276 - $116,942 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
IT Support
DCI —Newberg, OR
- $49,920 - $83,000 a year
- Full-time
- Background check
- ERP systems
- Windows
- Health savings account
- Health insurance
Quick Apply
EHR Support Coordinator
NEIGHBORHOOD HEALTH CENTER —Tigard, OR
- $25.02 - $32.54 an hour
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Ability to sit for extended periods
- Paid holidays
- Disability insurance
Quick Apply
IT Field Support Specialist
Neighborhood House —Portland, OR
- $24 - $26 an hour
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
IT Technician
Southport Forest Products —Coos Bay, OR
- From $26 an hour
- Extended hours
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
4d
Help Desk Technician
KELLEY CREATE —Tigard, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
Manager, Enterprise Technical Support
Les Schwab Warehouse Center, LLC —Bend, OR
- Full-time
- Computer science
- 6 years
- Computer Science
Quick Apply
Helpdesk Manager
Pacific Office Automation —Beaverton, OR
- Mid-level
- Health savings account
- Health insurance
Quick Apply
4d
IT Support Tech
New Earth Life Sciences, Inc. —Klamath Falls, OR
- $15.50 - $17.50 an hour
- Part-time
- Background check
- Mid-level
- Analysis skills
Quick Apply
1d
IT Service Technician (4am)
Internetworks —Portland, OR
- From $24 an hour
- Full-time
- Windows
- Linux
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply

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Tier 1 IT Service Desk Support Specialist
iWorks Corporation —Myrtle Point, OR
Experience providing customer support or technical support in a help desk or service desk environment. This role serves as the primary point of contact for…
$35,600 - $40,000 a year
Quick Apply
IT Technical Support Representative I - 1.0 FTE - Information Technology
Portland Public Schools Oregon —Portland, OR
Special Requirements: Some positions in this classification may require the use of a personal automobile and possession of a valid driver’s license.
$64,325 - $76,808 a year
4d

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Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
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Help Desk Technician
Equitas Health, Inc. —Columbus, OH
Provide first level technical troubleshooting skills to resolve general internal Equitas Health system support issues via telephone, chat, remote communication…
$49,000 - $58,800 a year
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it help desk manager jobs near oregon

Information Technology Service Desk Manager

Oregon State Department of Police
Salem, OR

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Job Details

Full-time
$7,911 - $12,237 a month
2 days ago

Qualifications

Managing technical support teams
Staff supervision
Mobile device support
Performance improvement leadership
Team member evaluation
Technical support via phone
Managing teams in a customer support role
Coaching
Staff scheduling
IT service management
Team scheduling
Performance feedback (performance evaluation method)
Mid-level
Team development
Hiring
Policy & process development
Bachelor's degree
Desktop (troubleshooting support)
Team training
Incident management operations support
Customer support ticket management
Mentoring
Call monitoring
Schedule creation
Customer support
Technical training
Operational excellence initiatives
Leadership
2 years
Call center management

Full Job Description

Initial Posting Date:

07/23/2026

Application Deadline:

08/06/2026

Agency:

Oregon State Department of Police

Salary Range:

$7,911 - $12,237

Position Type:

Employee

Position Title:

Information Technology Service Desk Manager

Job Description:

The Oregon State Police in Salem, Oregon is hiring for one (1) Full-Time, Permanent Information Technology Service Desk Manager position. This position is an in-office position without the opportunity for a hybrid or remote work schedule.

Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description. We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply; please use your resume and cover letter to address your qualifications and the preferred skills for this position.

If you require an alternate format to complete the employment process, or to request a copy of the position description, please contact [email protected] and reference REQ-203991.

The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Summary of Job Duties:

In this position, you will manage daily operations of the Oregon State Police Information Technology Service Desk functions including call center support, desktop/mobile device terminal support in the field and headquarters, and support of all agency telephones and mobile computing devices in a manner that is consistent with the values of accountability, transparency and a commitment to high quality service delivery. Your responsibilities will include assigning work, developing work procedures consistent with agency policy, establishing work schedules, and monitoring work performed by subordinates in order to meet established goals, objectives and target dates. In this position, you will also evaluate the quality of customer service that staff provide; perform routine supervisory functions; conduct staff meetings; prepare instruction and training for line staff; and resolve disputes within the working unit. You will continuously monitor performance of the unit and seeks out process improvement and efficiencies.

Minimum Qualifications/Eligibility Requirements:

Five years of lead work, supervision, or progressively related experience; OR two years of related experience and a bachelor's degree in a related field.

Note: If you are selected to move forward in the selection process, you must provide official transcripts from all institutions of higher education that were used in the award of your degree.

Preferred Skills:

Call Center / Help Desk Leadership: Proven experience managing or leading a high-volume call center, service desk, or help desk environment, with a strong understanding of SLAs, ticket management, and customer support metrics.
Team Management & Leadership: Demonstrated management experience leading technical support teams, including hiring, coaching, mentoring, and developing IT support staff.
Performance Management: Hands-on experience with performance management processes, including setting KPIs, conducting performance reviews, implementing improvement plans, and driving team accountability.
On-Call & Incident Management: Experience managing or participating in 24/7 on-call rotations, major incident response, and ensuring rapid resolution of critical issues outside of normal business hours.
IT Service Delivery Optimization: Strong background in driving continuous improvement initiatives, process development, and service level performance within a service desk or technical support environment.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Selection Process:

The process will be comprised of the following evaluation assessment (subject to change).

Interview

How to Apply:

Apply in Workday by the deadline listed above, failure to submit your application by 11:59PM of the above listed date will result in automatic disqualification of your application. You must submit a resume demonstrating your experience as it relates to the minimum qualifications for the position. In addition to a resume, you must submit a cover letter – no more than two pages in length – addressing how you meet each preferred skill for this position. Failure to attach a resume addressing the minimum qualifications and a cover letter addressing the preferred skills will result in disqualification of your application. Please submit these documents in either MS Word or PDF format. Documents submitted in formats other than MS Word or PDF will not be reviewed and will result in disqualification of your application. Please only attach documents that are requested in this posting. Any additional documents that are submitted at this stage, will not be reviewed. After applying be sure that you answer the questionnaires related to citizenship and Veteran’s Preference points. In order to receive Veteran’s Preference points, this is a required questionnaire.

The Oregon State Police does not offer visa sponsorships.

U.S. Veteran and/or Oregon National Guard Servicemember Status Designation

Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.

For more information, please visit Veterans Resources.

Additional Information:

Diversity, Equity, and Inclusion at OSP

Background Hiring Information

Employee Benefits

Pay Equity Information & Resources

What You Need to Know to Get the Job

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Refine Your Search

it help desk manager jobs in oregon

Information Technology Service Desk Manager

Tier 1 IT Service Desk Support Specialist

Information Technology - IT Support Manager

Help Desk Specialist

IT Manager

IT Support

EHR Support Coordinator

IT Field Support Specialist

IT Technician

Help Desk Technician

Manager, Enterprise Technical Support

Helpdesk Manager

IT Support Tech

IT Service Technician (4am)

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