Top 1094 Knowledge manager Jobs in Ormond Beach Fl

Manager, Strategic Service Locations
BIK Boom Trucks SE —Port Orange, FL
- $130,000 - $160,000 a year
- Full-time
- 7 years
- Engineering
- Travel
- Health insurance
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2d
Community Association Manager
CAM Recruiting —Port Orange, FL
- $55,000 - $65,000 a year
- Full-time
- Background check
- Computer literacy
- QuickBooks
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10h
General Manager
Everstory Partners —Daytona Beach, FL
- $80,000 - $130,000 a year
- Weekends as needed
- Inventory management
- 5 years
- Driver's License
- Travel reimbursement
- Mileage reimbursement
Quick Apply
3d
Property Manager
Confidential —Daytona Beach, FL
- $26 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Dock Operations Manager
Freedom Boat Club of Daytona Beach —Daytona Beach, FL
- $20 - $25 an hour
- Full-time
- Background check
- Inventory management
- 5 years
- Health insurance
- Dental insurance
Quick Apply
14d
Office Manager
Neurologic Consultants LLC —Ormond Beach, FL
- $22 - $26 an hour
- Full-time
- Mid-level
- Clinic
- Neurology
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Property Manager
Equity LifeStyle Properties —Ormond Beach, FL
- Full-time
- Clean driving record
- Sales
- Customer service
- Paid holidays
- Health insurance
Operations Manager
Spark by Hilton Ormond Beach Oceanfront —Ormond Beach, FL
- Full-time
- Microsoft Excel
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
6d
Distribution Manager
Moen —Daytona Beach, FL
- $71,000 - $108,000 a year
- Full-time
- Residential
- 3 years
- Bachelor's degree
- Health insurance
- Adoption assistance
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Assistant General Manager
Hilton Grand Vacations —Ormond Beach, FL
- 7 years
- Contracts
- Senior level
- Employee stock purchase plan
- Health insurance
Patient Experience Manager
AdventHealth Daytona Beach —Daytona Beach, FL
- $65,622.66 - $122,055.21 a year
- Full-time
- Microsoft Word
- Background check
- Nursing
- Paid parental leave
- Disability insurance
Operations Manager
Window Hero North Orlando / Ormond Beach —Ormond Beach, FL
- $45,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid time off
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Retail Store Manager
Sunnyside —Daytona Beach, FL
- $65,000 - $85,000 a year
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
6d
System Operations Manager
Utilities Commission, City of New Smyrna Beach —New Smyrna Beach, FL
- $135,800 - $169,700 a year
- Full-time
- Bachelor of Science
- Residential
- Military encouraged
General Manager
7 Brew —Daytona Beach, FL
- $52,000 - $68,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Driver's License
Quick Apply
14d
Branch Manager
Spec Corp —Daytona Beach, FL
- $80,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Property Manager - Daytona Beach
ZRS MANAGEMENT LLC —Daytona Beach, FL
- Weekends as needed
- Sales
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Operations Manager
West Marine Products, Inc. —Daytona Beach, FL
- Weekends as needed
- 18 years or older
- Mid-level
- Forklift
- Health insurance
- Dental insurance
Quick Apply
Production Manager
ISI Design and Installation Solutions, INC. —Daytona Beach, FL
- Full-time
- 5 years
- Computer literacy
- Bachelor's degree
Quick Apply
14d
Assitant General Manager
PopStroke —Daytona Beach, FL
- $70,000 - $80,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick Apply

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Manager, Strategic Service Locations

BIK Boom Trucks SE
Port Orange, FL

Quick Apply

Job Details

Full-time
$130,000 - $160,000 a year
2 days ago

Benefits

Health insurance

Qualifications

Customer retention
Technical support
Customer support
Industrial equipment
Training & development

Full Job Description

Position Summary

The Manager of Strategic Service Locations is responsible for developing, managing, and expanding the company's North American network of independent service partners to support customers throughout the lifecycle of crane and lifting equipment. This position establishes service standards, develops field service procedures, identifies and qualifies new service partners, and ensures consistent delivery of high-quality technical support across all authorized service locations.

The role serves as the primary liaison between the manufacturer and its strategic service network, driving operational excellence, customer satisfaction, safety, and long-term business growth.

Key Responsibilities

Strategic Network Development

Develop and execute the strategy for expanding and optimizing the North American independent service network.
Identify, recruit, evaluate, and onboard new strategic service partners in targeted markets.
Conduct due diligence to assess potential partners' technical capabilities, financial stability, safety performance, facilities, staffing, and customer service standards.
Negotiate service agreements and establish performance expectations with authorized partners.
Regularly evaluate existing partners and recommend improvements, expansion opportunities, or network changes.

Service Standards & Field Operations

Develop, implement, and maintain the company's Field Service Manual, including:
Standard operating procedures
Safety requirements
Service quality expectations
Inspection procedures
Warranty administration
Documentation standards
Technician certification requirements
Customer communication guidelines
Standardize service practices across all authorized locations.
Ensure compliance with company policies and applicable OSHA, ANSI, CMAA, and regional regulations.
Lead continuous improvement initiatives to enhance service quality and operational consistency.

Partner Management

Serve as the primary relationship manager for all independent service locations throughout North America.
Conduct regular business reviews and performance evaluations.
Monitor key performance indicators, including:
Customer satisfaction
Response times
First-time fix rates
Warranty performance
Safety compliance
Technician training and certification
Provide coaching, technical guidance, and operational support to partner organizations.
Coordinate corrective action plans when performance standards are not met.

Training & Technical Support

Coordinate technical training and certification programs for partner technicians.
Ensure partners maintain current knowledge of products, safety requirements, and service procedures.
Collaborate with engineering, manufacturing, and product support teams to communicate product updates and technical improvements.

Business Development

Collaborate with sales and regional leadership to identify service opportunities that support equipment sales.
Expand preventive maintenance, inspection, modernization, and aftermarket service offerings throughout the network.
Assist strategic partners in growing their local service business while maintaining manufacturer standards.

Continuous Improvement

Analyze service data and customer feedback to identify trends and opportunities for improvement.
Recommend enhancements to service procedures, documentation, and partner support programs.
Develop best practices that improve consistency, efficiency, and customer satisfaction across the service network.

Qualifications

Bachelor's degree in Business, Engineering, Industrial Technology, Operations Management, or a related field preferred.
7–10 years of experience in industrial field service, material handling, crane manufacturing, heavy equipment, or a related industry.
Experience managing dealer, distributor, or independent service networks.
Demonstrated success developing service programs and operational standards.
Strong understanding of field service operations, maintenance practices, and customer support.
Experience writing technical procedures, service manuals, or operational documentation.
Excellent leadership, communication, negotiation, and relationship management skills.
Ability to travel throughout North America (approximately 40–60%).

Preferred Qualifications

Knowledge of OSHA, ANSI, CMAA, ASME, and applicable safety standards.
Experience conducting service audits and partner assessments.
Lean, Six Sigma, or continuous improvement experience is an asset.

Core Competencies

Strategic Planning
Partner Relationship Management
Field Service Operations
Technical Documentation
Business Development
Operational Excellence
Safety Leadership
Continuous Improvement
Project Management
Communication and Negotiation
Customer Focus

Key Performance Indicators (KPIs)

Geographic coverage of the North American service network
Partner performance and compliance scores
Customer satisfaction and retention
Service response times
Warranty claim performance
Technician certification completion
Growth in service revenue
Network expansion and partner retention
Field service manual implementation and compliance
Audit results and safety performance

Reporting Relationships

Reports To: Director of Service

Direct Reports: Two administrative techs

Key Internal Relationships:

Executive Leadership
Operations
Engineering
Finance
Marketing

Pay: $130,000.00 - $160,000.00 per year

Benefits:

Health insurance

Willingness to travel:

75% (Required)

Work Location: In person

Quick Apply

Refine Your Search

knowledge manager jobs in ormond beach fl

Manager, Strategic Service Locations

Community Association Manager

General Manager

Property Manager

Dock Operations Manager

Office Manager

Property Manager

Operations Manager

Distribution Manager

Assistant General Manager

Patient Experience Manager

Operations Manager

Retail Store Manager

System Operations Manager

General Manager

Branch Manager

Property Manager - Daytona Beach

Operations Manager

Production Manager

Assitant General Manager

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