SUMMARY: Under the direction of the Shift Supervisor, performs the prompt and proper service of meals while attending to patrons in the dining room. We are seeking energetic Team Members who exhibit a genuine spirit of Hospitality and strive to provide a warm and lasting impression on our guests.
ESSENTIAL JOB DUTIES ASSIGNED:
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Practice and Promote ALL applicable food service health and safety regulations and procedures.
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Assist in seating guests and distributing menus.
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Describe and explain the products on the menu along with daily specials.
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Upsell when appropriate by recommending premium options, larger sizes, or add-ons that enhance the guest experience and increase sales.
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Record guest orders correctly, noting any special requests or food-related allergies.
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Relay order to kitchen in a timely manner and deliver courses from kitchen to guests.
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Provide attentive service throughout the dining experience to monitor additional requests and/or determine when meal has been completed. Pre-bus tables by clearing used dishes and items.
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Total and deliver an accurate bill to our guests, offer to take payment, or refer them to cashier for payment.
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May ladle soup, toss salads, portion pies and desserts, brew coffee and perform other services as determined by the Shift Supervisor.
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Help keep the restaurant service area clean and tidy.
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Collaborate with everyone on the restaurant team, front and back of house, to ensure a high-quality service experience.
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Minimum of one year’s experience in the industry in a similar position or able to demonstrate requisite skills of a comparable level.
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Keep up to date on Casino and restaurant promotions and encourage our guests to enjoy them as conversation permits.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above and below are representative of the knowledge and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must pass initial drug screening, background investigation and random drug tests. Applicant must obtain training on food safety and responsible beverage service of the Casino’s choosing.
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Strong commitment to guest service and “selling” versus “order taking”
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Strong time and task management skills
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Commitment to professionalism and composure at all times
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Ability to take initiative, finding thoughtful and creative ways to problem solve through adverse situations
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Excellent communicator, verbal and written
LANGUAGE SKILLS:
Ability to read, analyze and interpret documents, such as safety rules, operating and procedure manuals. Ability to effectively present information and response to questions from managers, clients, customers, and the general public effectively and courteously.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
REASONING ABILITY:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Must have the ability to deal with problems, which may involve several concrete variables.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. While performing the duties of this job, the individual is regularly required to talk and hear. The individual is also regularly required to bend; stand; walk; sit; and use hand/eye coordination. The Individual must be able to lift at least 30 pounds. The individual may be required to stand for 8 hours.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate to loud. When on the Casino floor, the noise level increases too loud. The individual must be able to work in a fast-paced environment and constantly keep customer satisfaction as their first priority.
The Casino is a smoking environment, and the team member must be able to work in a smoke-filled atmosphere.
PLEASE NOTE:
This position requires availability to work on weekends and holidays.
Tyme Maidu of Berry Creek Rancheria Preference
