Top 98 Customer support representative Jobs in Oshkosh, Wi

Customer Service Manager
Briess Industries, Inc. —Chilton, WI
- From $60,000 a year
- Full-time
- Inventory management
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Technical Services Specialist
Appvion, LLC —Appleton, WI
- Microsoft Outlook
- Mid-level
- Databases
Quick Apply
Medical Driver - Appleton (Full Time) M-F 2:00pm -10:00pm $15.50/hr
MedSpeed —Appleton, WI
- $15.50 an hour
- Full-time
- Pass drug screening
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
8d
Traveling Customer Service Rep - Appleton/Oshkosh/Fond du Lac
BANK FIRST —Appleton, WI
- Microsoft Excel
- Research
- High school diploma or GED
- Opportunities for advancement
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9d
Route Service Representative (4-Day Workweek)
Cintas —Greenville, WI
- Full-time
- Inventory control
- Military
- High school diploma or GED
- Profit sharing
- AD&D insurance
Part-Time Store Delivery Driver & Customer Service
AUTOMOTIVE PARTS HEADQUARTERS —Appleton, WI
- Part-time
- Clean driving record
- Driver's License
- Organizational skills
- Profit sharing
- Employee assistance program
Quick Apply
9d
Patient Registration - Customer Service Representative
R1 RCM, Inc. —Oshkosh, WI
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Customer Support Representative
Flair Flexible Packaging Corporation —Appleton, WI
- English
- Mid-level
- Driver's License
Customer Service Representative - Patient Registration
R1 RCM, Inc. —Oshkosh, WI
- $16.61 - $22.95 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Client Services Representative
Wald Wire and Manufacturing Co. —Oshkosh, WI
- $20 - $24 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Remote Customer Service Representative
SolvOne —Appleton, WI
- From $18 an hour
- Online Application
- Remote
- Bilingual
- Background check
- Microsoft Outlook
- Paid training
- Paid holidays
Quick Apply
13d
Part Time Patient Customer Service Representative
R1 RCM, Inc. —Oshkosh, WI
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Customer Support Specialist
Maxcess International —Neenah, WI
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
Quick Apply
Customer Service Representative | Billing Support
Spectrum —Fond du Lac, WI
- Weekends as needed
- English
- Residential
- Microsoft Office
- Opportunities for advancement
1d
Customer Service Representative
Swagelok Minnesota —Appleton, WI
- $55,000 - $62,000 a year
- Microsoft Outlook
- ERP systems
- Office
- Health savings account
- Paid holidays
Quick Apply
6d
Client Service Representative
Jewelers Mutual Insurance Company, SI —Neenah, WI
- Hybrid work
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid time off
- 401(k) matching
Quick Apply
Logistics Customer Service Representative
Jewelers Mutual Insurance Company, SI —Neenah, WI
- Office
- High school diploma or GED
- 1 year
- Paid time off
- 401(k) matching
Quick Apply
Customer Service Representative - Part Time Patient Registration
R1 RCM, Inc. —Oshkosh, WI
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Product Data Specialist
Menasha Corporation & Companies —Neenah, WI
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
6d
Customer Service Representative
Warehouse Specialists, LLC —Neenah, WI
- $21 an hour
- Monday to Friday
- Bilingual
- Microsoft Outlook
- Office
Quick Apply
9d

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Customer Service Manager

Briess Industries, Inc.
Chilton, WI

Quick Apply

Job Details

Full-time
From $60,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

Customer communication
Data analysis reporting
Inventory management
ERP systems
Talent development
Frontline customer support management
Managing clients in a customer support role
Manufacturing facility experience
Team development
Customer relationship management
Conflict management
Business Administration
Productivity software
Manufacturing company experience

Full Job Description

JOB SUMMARY:

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role serves as the primary liaison between customers and internal departments, including Sales, Production, Quality Assurance, Planning, Logistics, and Finance. The Customer Service Manager oversees order management, customer communications, issue resolution, and continuous improvement initiatives while ensuring compliance with food industry standards and company policies.

TYPICAL JOB DUTIES:

Customer Service Leadership

Supervise, coach, train, and develop Customer Service Representatives.
Establish performance expectations and monitor individual and team performance metrics.
Conduct performance evaluations and provide ongoing feedback and development opportunities.
Foster a customer-focused culture that emphasizes responsiveness, accuracy, and professionalism.

Order Management

Oversee the end-to-end order fulfillment process, including order entry, order changes, shipment tracking, and customer follow-up.
Ensure customer orders are processed accurately and efficiently.
Coordinate with Sales, Production Planning, Supply Chain, and Logistics to meet customer delivery requirements.
Monitor open orders and proactively communicate delays, inventory constraints, or supply issues.

Customer Relationship Management

Serve as an escalation point for customer concerns, complaints, and service issues.
Build and maintain strong relationships with customers, distributors, and internal stakeholders.
Partner with Sales to support customer retention and business growth initiatives.
Ensure timely and effective communication regarding product availability, lead times, pricing changes, and market conditions.

Cross-Functional Coordination

Collaborate with Quality Assurance on customer complaints, product investigations, and corrective actions.
Work with Manufacturing and Planning teams to address production schedules and customer priorities.
Coordinate with Transportation and Logistics team to ensure timely shipments.
Support new product launches and customer onboarding activities.

Food Industry Compliance

Support customer requests related to product specifications, certificates of analysis, allergen statements, and other documentation.
Ensure customer records and documentation are maintained in accordance with company and regulatory requirements.

Process Improvement and Reporting

Analyze customer service performance metrics, including on-time delivery, order accuracy, fill rates, and customer satisfaction.
Identify opportunities to streamline processes and improve operational efficiency.
Develop and maintain standard operating procedures (SOPs) for customer service functions.
Prepare reports and presentations for management regarding customer service performance and trends.

Other

· Adhere to all government and company safety, sanitation and GMP policies and regulations. Adhere to Food Safety, Quality and SQF Codes.

· Other duties as assigned by supervisor.

REQUIREMENTS:

Degree in Business Administration, Supply Chain Management, or a related field preferred.
Equivalent combination of education and experience may be considered.
Customer service experience in a manufacturing environment required.
Previous supervisory or team leadership experience preferred.
Experience in food ingredients, food manufacturing, or consumer packaged goods industries strongly preferred.
Strong understanding of order management and customer service processes within a manufacturing environment.
Excellent communication, problem-solving, and conflict resolution skills.
Strong organizational and time management abilities.
Proficiency with ERP systems and Microsoft Office applications.
Ability to analyze data and develop actionable recommendations.
Demonstrated leadership and employee development skills.

Pay: From $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer support representative jobs in oshkosh, wi

Customer Service Manager

Technical Services Specialist

Medical Driver - Appleton (Full Time) M-F 2:00pm -10:00pm $15.50/hr

Traveling Customer Service Rep - Appleton/Oshkosh/Fond du Lac

Route Service Representative (4-Day Workweek)

Part-Time Store Delivery Driver & Customer Service

Patient Registration - Customer Service Representative

Customer Support Representative

Customer Service Representative - Patient Registration

Client Services Representative

Remote Customer Service Representative

Part Time Patient Customer Service Representative

Customer Support Specialist

Customer Service Representative | Billing Support

Customer Service Representative

Client Service Representative

Logistics Customer Service Representative

Customer Service Representative - Part Time Patient Registration

Product Data Specialist

Customer Service Representative

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