Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Executive Housekeeper (age 18+) is responsible for overseeing the daily directives of the Camp-Resort’s housekeeping department. This supervisor will lead a team of housekeepers and inspectors. This is a Year-round, full-time position and reports to the Assistant General Manager.
DUTIES & RESPONSIBILITIES
- Administrative Duties
- Schedules staff, monitors payroll, and maintains compliance with a payroll budget
- Participates in the recruitment process and selection of talent for the housekeeping department
- Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department
- Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
- Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure cabin cleanliness and performance
- Conducts daily stand up meetings with housekeepers to prioritize the day and facilitates feedback from staff members
- Assists with maintaining an inventory of housekeeping supplies and equipment
- Maintains SDS and inventory for all chemicals
- Daily Duties
- Ensures the turnover of all vacant and clean cabins on time; verifies stayovers, reports early checkouts and communicates issues and discrepancies with the front desk
- Maintains accurate cabin cleanliness statuses and updates cabin status within the reservations system in real-time via tablets
- Provides coaching, encouragement, and recognition to staff members when necessary
- Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with housekeepers; coaches and drives accountability and performance improvement
- Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and inventoried adequately for the next day's activities; ensures and promotes safety standards in these areas
- Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
- Assists with cleaning cottages and bathhouses
- Manages the laundry process by maintaining the inventory and cleanliness process
- Assists with the inspection of cabins and other facilities to ensure cleaning standards are met
- Other Essential Duties
- Completes required reports on a timely basis
- Schedules deep clean on a bi-annual basis
- Collaborates with park and home office departments
- Responds to guest inquiries using the company’s service recovery guidelines
- Utilizes and learns the reservation system for daily planning
- Participates in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE
- Housekeeping experience required
- Experience in customer service, hospitality, and management preferred
QUALIFICATIONS/REQUIREMENTS
- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision.
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
ESSENTIAL PHYSICAL DEMANDS
- Able to lift up to 50 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the park
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
- Constant exposure to outside weather conditions
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.
