Top 9 Hotel front office manager Jobs in Oxnard, Ca

Hotel Front Office Manager
DKN Hotels —Oxnard, CA
- $69,000 - $71,000 a year
- Full-time
- Mid-level
- Hotel
- In-person
- Free parking
- Health insurance
Quick Apply
General Manager
Sonesta —Camarillo, CA
- $94,500 - $105,000 a year
- Weekends as needed
- Basic math
- Hotel
- Ability to lift 50 pounds
- Paid parental leave
- Health savings account
Rooms - Front Desk Agent
Ojai Valley Inn —Ojai, CA
- $23.30 an hour
- Computer literacy
- Basic math
- English
Rooms - Night Audit
Ojai Valley Inn —Ojai, CA
- $25.45 an hour
- Computer literacy
- Basic math
- English
FRONT DESK ASSOCIATE
Grand Vista Hotel —Simi Valley, CA
- $18 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
NIGHT AUDITOR
Grand Vista Hotel —Simi Valley, CA
- $20 an hour
- Weekends as needed
- Mid-level
- 3 years
- Hotel
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Assistant General Manager (AGM)
Superba Food + Bread —Calabasas, CA
Have an active ServSafe Management Food Safety Certificate. Understand our technologies and care about accuracy - (POS, Office, Ctuit, Hot Schedules).
$80,000 - $90,000 a year
Quick Apply
General Manager Best Western Inn Ventura
Vista Investments LLC —Ventura, CA
Valid driver’s license and flexibility to work weekends, holidays, and on‑call as needed. Resolve guest issues promptly while maintaining high guest service…
$90,000 - $115,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

General Manager
Middletown Hotel Management —Columbus, OH
Must have valid driver's license for the applicable state. In conjunction with the Director of Sales ensure daily sales meetings focusing on the number of…
$75,000 a year
Quick Apply
4d
Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for hotel front office manager in oxnard, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hotel front office manager jobs near oxnard, ca

Night Auditor jobs in Ojai, CA

Night Auditor jobs in Simi Valley, CA

Front Desk Agent jobs in Simi Valley, CA

General Manager jobs in Camarillo, CA

Front Desk Receptionist jobs in Louisville, Ky

Hotel Front Office Manager jobs in Fort Lauderdale, Fl

Hotel Front Office Manager jobs in Las Vegas, Nv

Front End Developer jobs in Pittsburgh, Pa

Hotel Front Office Manager jobs in Westlake, Tx

Front Desk jobs in Henderson, Nv

Hotel Front Office Manager jobs in Fort Worth, Tx

Operations Manager jobs in Albany, Ny

Night Auditor jobs in Lewisville, Tx

Patient Access Representative Night jobs in Houston, Tx

Night Auditor jobs in Morgantown, Wv

Night Auditor jobs in San Francisco Bay Area, Ca

It Auditor jobs in Cincinnati, Oh

Auditor jobs in Boston, Ma

Night Auditor jobs in Lehi, Ut

Front Desk Agent jobs in Benton Harbor, Mi

Hotel Front Office Manager

DKN Hotels
Oxnard, CA

Quick Apply

Job Details

Full-time
$69,000 - $71,000 a year

Benefits

Free parking
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Flexible schedule
Life insurance
Referral program

Qualifications

Operations management
Night audit
Upselling
Filing
Hiring

Full Job Description

Essential Functions and Responsibilities of the job include but are not limited to:

Complete daily walk through checklist of all hotel public spaces upon arrival. Note and follow up on anything that is needed for correction.
Attend & Complete AM & PM Daily line up with team. Go over service reminders, VIPS and general info for all staff. Make sure it is upbeat, find one positive to discuss and make sure to praise any recent reviews or great service moments.
Review House Count for the next 3-5 days. Balance house, Pre block, hard block, review resumes, ensure all notes are correctly loaded into PMS reflecting pertinent information for the group and ensure routing is completed for groups.
Complete any daily or weekly reports that need to be completed. Daily Recap & MMR reports sent out on time.
Review Pass-on from previous shift. Follow up on all items as noted. Make contact with each guest that requested something or showed concern and express that you are aware and apologize/recover guest.
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests and our internal guests.
Spend 1-2 hours of prime time on the desk and drive per day. Understand what concerns the team is facing, have conversations with guests. Ensure team is prepped and ready to take care of guests. Assist with any tools or training needed to lift level and provide positive feedback for team.
Ensure we are properly staffed/scheduled at the front desk to manage the hotel. If needed, add staff or cut staff as needed to ensure hotel is maximizing productivity.
Hold weekly one to one’s with Supervisor staff. Make sure they are productive and keep pulling up the level of the team.
Make sure all boutique items, bikes and Dry cleaning postings are entered daily. Track dry cleaning charges against invoices and make sure all EE’s are paying for any Dry cleaning charges they incur.
Ensure Supervisor is doing an effective pass-on and help them get off the clock on time. Check their checklist and review pertinent concerns from the shift.
Communicate effectively with guests and fellow team members. Hold regular one on ones, keep sensitive information confidential. Ensure staff and team understand importance of communication.
Proficient at all Guest Service systems and processes. This includes Night Audit, All computer systems, Check in and out procedures, copiers and proper filing of all paperwork.
Supervise, train, coach Guest Service Team on systems, processes, procedures and interactions. Complete audits of service and observe interactions. Praise when done well, and coach when needed.
Ensure Signature scores are maintained and followed in accordance with standards. Review all shop calls, go over with staff. Update Signature boards, review recordings with staff members to encourage learning and keep info fresh.
Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
Responsible for all front office activity during scheduled shifts. Runs the desk, ensures team is doing proper and timely checklists and all documents are kept in working order.
Check time cards to posted schedule. Ensure incentives are posted to agents who earned incentives for Signature, sell outs and upsells.
Track issues for rooms and ensure team is following up and is complaint to standards
Reinforce SOP’s and General Guidelines. Create SOP’s and MEMO’s for front office, ensure all are posted and signed off on and uploaded to Ultipro.
Hold FD meeting once per month. Create an Agenda and have a sign in sheet.
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Coach and Counsel staff when needed-respond quickly to all concerns. Prepare and submit written documentation and deliver to staff when required.
Track overall performance, complete 90 day and yearly reviews for all staff in FD.
Complete all HR documents in a timely fashion as they come to the Hotel and ensure all paperwork is returned to HR prior to deadline.
Interview, hire and train team members to ensure understanding of their role and position. Coach new trainees, check for learning and test on new subjects.
Ensure Scores are upheld for guest surveys, check in and out should be above 90 at all times. Send out email report for the surveys to be sent.
Attend all pertinent in house hotel meetings, all DKN training sessions, interact and engage in a professional manner.
Fill out Incident reports as needed for guests and team members with accidents, items damaged and concerns related to anything that would require coverage from our insurance.
Respond to all requests with a sense of urgency and create a sense of urgency from the hotel staff. Keep note of anything that lags or where we need to improve.
Ensure all guests have adequate credit on file and are able to settle billing with us. Credit must be established for guests to check in with us.
Perform other duties as assigned, requested or deemed necessary by management.
Lead the HAFH Experience

*Management retains the discretion to add or change the duties of the position at any time. *

Supervisory Responsibility:

Responsible for supervision of Guest Service Team/ Front Office. Has overall responsibility of hotel operations in the absence of the General Manager.

Independent Judgment Used:

Frequently within the guidelines established by management and to the extent of operating within the Company policies and procedures.

Working Conditions/Environment:

Entire interior and exterior of entire property.

Pay: $69,000.00 - $71,000.00 per year

Benefits:

Dental insurance
Employee discount
Flexible schedule
Free parking
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

hotel front office manager jobs in oxnard, ca

Hotel Front Office Manager

General Manager

Rooms - Front Desk Agent

Rooms - Night Audit

FRONT DESK ASSOCIATE

NIGHT AUDITOR

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for hotel front office manager in oxnard, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected