Top 2 Senior customer service Jobs in Oxnard, Ca

Senior Associate | Client Services
One Capital Management —Westlake Village, CA
- $75,000 - $85,000 a year
- Email
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health insurance

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Senior Associate | Client Services

One Capital Management -
Westlake Village, CA

Apply Now

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Wellness program
Health insurance
401(k)
Paid time off

Qualifications

Vendor relationship building
Microsoft Excel
Customer relationship building
Microsoft Outlook
Cross-functional collaboration

Full Job Description

Senior Associate | Client Services
Location: Westlake Village, CA
Job Type: Full Time
Area of Interest: Private Client

Company Description

One Capital Management, LLC (“OCM”) is a leading global wealth management firm that offers
diversified wealth management services to private clients, endowments and foundations, investment
companies, and institutions in the U.S. and Canada. OCM is well-positioned to tailor wealth
management solutions for its clients through its wealth forecasting group and integrated investment
management service.

Position Description

OCM is in search of a Senior Associate | Client Services to join their servicing efforts. The Senior
Associate I Client Services will provide support to an advisor or team of advisors. The Client Services
team focuses on delivering the full scope of the firm’s wealth and investment services to individuals,
private clients, foundations, endowments, and investment advisors. The Senior Associate | Client
Services will play a key role in creating a simple and elegant service experience for our clients.

Specific responsibilities may include, but are not limited to:

 Maintain existing client relationships as a primary point of contact for inquiries related to
account maintenance, cash management, distributions, and investment reporting.

 Assist the wealth advisor, financial planner, and internal departments (operations, investments,
billing, etc.) to ensure client requests are executed within defined service level agreements.

 Research and resolve routine to moderately complex client issues leveraging internal support
resources and/or escalate as appropriate to management.

 Participate in client scheduling and preparation.
 Attend client meetings, events, and seminars as needed.
 Accurately prepare client account paperwork including internal agreements, custodian forms,

applications, and other client deliverables for processing.
 Coordinate new client onboarding activities including the collection of required documentation,

partnering with internal operations teams on process execution, client household setup,
welcome calls, and proactive communication with clients.

 Understand and adhere to outlined company policies and procedures to ensure client activities
are handled with firm standards.

 Track and document client interactions, activities, and meetings in CRM, ensuring notes are
input in a timely and compliant manner.

 Develop and maintain trusted relationships with custodian partners, vendors, client professional
contacts, and service providers.

 Participate in team projects and business initiatives.
 Engage in training and education opportunities as required.
 Tasks as business operational urgencies arise.

February 2025

Job Requirements

 Bachelor's Degree recommended, preferably with a concentration in Business, Finance,
Economics, or related field.

 Ideal candidates may have 7 to 10 years of experience working in investment advisory, asset
management, or a financial services company.

 Ideal candidate satisfied Series 65.
 Excellent communication skills with the ability to develop and maintain strong relationships with

clients, prospects, and team members across the organization.
 Strong organization and attention to detail are essential with the ability to prioritize and multi-

task effectively in a fast-paced environment.
 Proficiency in using Microsoft Office (Outlook, Word, Excel). Experience with Tamarac Advisor

View, CRM (Salesforce), and custodian websites (Schwab, Fidelity, TD Ameritrade, Pershing,
NBIN) is valuable.

Compensation & Benefits

 Salary range - $75,000.00 - $85,000.00.
 Bonus
 Flexible and responsible paid time off (PTO).
 Participation and coverage under the company health care plan.
 Participation in the company 401(k) Plan.
 Reimbursement of up to $75.00 a month for membership fees paid as part of the company

Wellness Program.
 Company sponsorship in continuing education.

Interested applicants should submit their resume to [email protected]

February 2025

Apply Now

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senior customer service jobs in oxnard, ca

Senior Associate | Client Services

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