Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview:
The Palm Springs Plaza Theatre is seeking a dynamic and experienced Assistant General Manager to support the daily operations of one of Southern California's most beloved performing arts venues. The ideal candidate is a passionate arts advocate with strong leadership skills, operational expertise, and a commitment to delivering exceptional experiences for artists, audiences, and staff alike. The Assistant General Manager works closely with the SVP and General Manager to ensure the smooth and efficient operation of the theater across all departments. This position requires flexibility, professionalism, and a genuine love for the performing arts and the unique community of Palm Springs.
This role pays an annual salary of $100,398-$130,500 and is bonus eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until October 23, 2026.
Responsibilities:
Operations Management
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Assist the SVP/General Manager in overseeing day-to-day operations of the Palm Springs Plaza Theatre
- Supervise front-of-house, box office, facilities, and event staff
- Ensure all departments are aligned and operating efficiently before, during, and after performances
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Serve as Manager on Duty (MOD) for performances and special events
- Develop and enforce venue policies, procedures, and safety protocols
Staff Leadership
- Recruit, train, schedule, and evaluate operational staff
- Foster a positive, inclusive, and high-performing team culture reflective of Palm Springs' vibrant and diverse community
- Conduct regular staff meetings and performance reviews
- Manage volunteer programs in coordination with department heads
Financial Oversight
- Assist Director of Finance in developing and monitoring departmental budgets
- Review and approve operational expenditures within designated authority
- Analyze revenue and expense reports and recommend adjustments
- Support contract negotiations with vendors and service providers
Patron Experience
- Champion a best-in-class audience experience from arrival to departure
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Resolve patron complaints and escalated customer service issues professionally
- Oversee accessibility programs and ADA compliance initiatives
- Collaborate with Director of Marketing to enhance audience engagement and retention within the Coachella Valley community and beyond to help drive attendance.
Facility & Safety Management
- In coordination with the Operations Manager oversee routine maintenance, repairs, and cleanliness standards of our historic venue
- Ensure compliance with all City of Palm Springs, state, and federal safety regulations
- Manage emergency response plans and conduct regular safety trainings
- Coordinate with security personnel during events
- Work alongside preservation and facilities teams to maintain the integrity of the theatre's historic architecture
Community & Civic Engagement
- Represent the Palm Springs Plaza Theatre at community events, civic meetings, and local business partnerships
- Build and maintain relationships with the Palm Springs Plaza Theatre Foundation, Board of Directors, City of Palm Springs, neighborhood organizations, and downtown business associations.
Qualifications:
Education & Experience
- Bachelor's degree in Arts Administration, Business, Hospitality Management, or related field required
- 3–5 years of progressive experience in venue management
- Demonstrated supervisory and team leadership experience
Knowledge, Skills & Abilities
- Excellent written and verbal communication skills
- Proficiency in budget management, financial reporting and forecasting
- Proficiency in Microsoft Office Suite (required) and venue management software (e.g., Prism, Ticketmaster, CRM systems)
- Ability to manage multiple priorities in a fast-paced, high-energy environment
- Ability to remain calm and decisive under pressure
- Strong problem-solving and conflict resolution skills
Preferred Qualifications
- Experience working in a nonprofit performing arts organization
- Familiarity with ADA compliance and accessibility best practices
- Experience working with or within a historic landmark venue
- Knowledge of the Palm Springs and Coachella Valley arts and tourism landscape
- Bilingual in English/Spanish strongly preferred
Work Schedule
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Must have a flexible schedule, including evenings, weekends, and holidays, in alignment with the theater's performance calendar.
- Must be available to serve as Manager on Duty during performances and events as needed.
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
