Job Objective:
The Security Supervisor provides constant field assistance and communication to the Director of Security on the implementation of day-to-day planning, development, and operation of work activities of the department and its staff. Assists in the planning, development, administration, and management of the day-to-day operations of the Hospital Security Department and implement the Security Management Plan. Oversees investigations relative to security issues.
Duties and Responsibilities:
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Participates in the development of both long- and short-range goals for the department consistent with the goals and objectives of the hospital.
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Maintains implementation of security management plans and department policies and procedures.
- Provides supervision over subordinate supervisors, lead officers and officers.
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Responsible for implementation of, and employee compliance with, hospital and department policies and procedures.
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Integrates the service, administrative, and educational aspects of the department.
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Oversees and participates in employee relations matters, which include staff selection, management, development, and performance review.
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Participates in determining and maintaining adequate numbers of qualified employees to provide safe, effective, and efficient services in accordance with established standards.
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Coordinates security services with other departments to maintain effective operations.
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Determines appropriate actions during emergency situations, including providing on-site supervision, as appropriate.
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Carries out safety and infection control procedures to ensure patient, staff, and visitor safety.
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Oversees delivery of daily reports to upper management for review.
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Assists in the production of employee identification badges.
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Functions as a Security Supervisor, as needed.
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Functions as a Lead Security Officer, as needed.
- Functions as a Security Officer, as needed.
Non-Essential Duties:
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Performs other duties as assigned.
Knowledge, Skills and Abilities:
Knowledge
- Knowledge of principles and practices of security management, including personnel.
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Knowledge of principles and practices of supervision, including assigning, evaluating and modifying work.
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Knowledge of content and formatting of reports.
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PC computer knowledge.
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Practices, security preventative practices, investigatory practices, and related legal responsibilities.
Skills
- Interpersonal communication skills, verbally and in writing, with a diverse range of people including the proper handling of emotional situations and needs.
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Skill in effectively using time and resources to accomplish department objectives.
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Skill in supervising others and maintaining effective working relationships with those encounters during the course of one's work.
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Skill in analyzing and independently solving a variety of difficult situations and problems.
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Maintains writing skills required for compiling detailed reports.
Abilities
- Must be able to speak and communicate effectively.
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Maintains a high degree of credibility, integrity, confidentiality, and trust.
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Demonstrates personal traits of self-motivation, team orientation, professionalism, trustworthiness, and places a high value on treating others with dignity and respect.
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Ability to complete multiple tasks in a timely and accurate manner.
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Ability to operate successfully in a constantly changing, fast-paced environment.
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Ability to assess staffing needs and make appropriate changes to staff schedules in order to maintain the safety and security of the hospital.
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Ability to delegate responsibility and achieve results through subordinates.
AVMC Values: All AVMC Employees will effectively demonstrate these values:
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Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
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Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
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Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
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Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
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Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
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Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
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Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
All AVMC Management (Supervisor, Manager, and Assistant Director) will effectively demonstrate these behaviors:
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Conflict Management.
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Problem Solving.
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Timely Decision Making.
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Process Management.
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Fairness to Direct Reports.
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Hiring & Staffing.
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Developing Direct Reports.
Education and Experience:
Education
- High School diploma or equivalent.
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BA Degree preferred.
Experience
- Three years prior security/law enforcement experience.
- One year experience as Supervisor, Lead, etc.
Required Licensure and/or Certifications:
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Possession of a valid California driver's license.
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Current California Guard Card.
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Valid First Aid and/or CPR card maintained at all times.
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Certified Healthcare Security Officer (CHSO) designation from the International Association for Healthcare Security and Safety (IAHSS) within 30 days of hire/promotion.
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Certified Advanced Healthcare Security Officer (CAHSO) designation from IAHSS within 60 days of hire/promotion.
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Certified Healthcare Safety Security Supervisor (CHSSS designation from IAHSS within 90 days of hire/promotion.
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Nonviolent Crisis Intervention 8- hour course within 90 days of hire/promotion and recertification annually.
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Health Stream coursework within 60 days of hire/promotion on:
- Workplace Violence.
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National Incident Management System (NIMS).
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Emergency Management.
AVMC Conduct/Compliance Expectations:
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Ability to adhere with AVMC Leaves of Absence Policy.
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Ability to adhere with AVMC Paid Time Off (PTO) Policy.
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Ability to adhere with AVMC Recording of Hours Worked Policy.
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Ability to adhere to the department dress code.
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Ability to organize work and establish priorities.
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Ability to expand on own initiative in performance of duties.
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Skill and ability to follow the telephone etiquette/standards.
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Conforms to AVMC Standards of Excellence.
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Ability to function effectively under pressure and meet time parameters.
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Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
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Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
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Ability to maintain the confidentiality of patient, hospital and department information.
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Ability to adhere to safety rules and regulations.
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Safely and effectively uses all equipment necessary to carry out duties.
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Ability to interpret and function under hospital and department policies and procedures.
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Conforms with required and appropriate Joint Commission requirements.
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Conforms with and supports hospital quality assurance and improvement guidelines.
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Ability to participate effectively in department and hospital staff education.
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Display a willingness to work as a team player.
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Ability to give and support the highest level of patient/customer satisfaction at all times.
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Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
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Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
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Ability to follow the Code of Conduct.
Physical Requirements and Working Conditions:
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Work performed in a combination of the interior of a hospital building and outdoors under potentially stressful and emotional conditions.
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Stand or walk or sit or a combination thereof for 8 hours.
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Able to lift 50 lbs.
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Able to move vigorously as needed.
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Able to grip with both hands.
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Able to bend and reach without limitations.
A detailed description of the physical requirements of this job is maintained in the Employee Health Department.
Education and Experience:
Education
- High School diploma or equivalent.
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BA Degree preferred.
Experience
- Three years prior security/law enforcement experience.
- One year experience as Supervisor, Lead, etc.
Required Licensure and/or Certifications:
-
Possession of a valid California driver's license.
-
Current California Guard Card.
-
Valid First Aid and/or CPR card maintained at all times.
-
Certified Healthcare Security Officer (CHSO) designation from the International Association for Healthcare Security and Safety (IAHSS) within 30 days of hire/promotion.
-
Certified Advanced Healthcare Security Officer (CAHSO) designation from IAHSS within 60 days of hire/promotion.
-
Certified Healthcare Safety Security Supervisor (CHSSS designation from IAHSS within 90 days of hire/promotion.
-
Nonviolent Crisis Intervention 8- hour course within 90 days of hire/promotion and recertification annually.
-
Health Stream coursework within 60 days of hire/promotion on:
- Workplace Violence.
-
National Incident Management System (NIMS).
-
Emergency Management.
