Top 81 Call center Jobs in Palmerton Pa

OMNI Customer Experience Specialist
Pencor Services —Lehighton, PA
- From $17 an hour
- Overtime
- Spanish
- Clean driving record
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
1d
PENNSYLVANIA only - Work at Home Call Center Representative
InfoCision Management Corp. —Pennsylvania
- $10 an hour
- Night shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
Sales & Retention Specialist
Pencor Services —Stroudsburg, PA
- From $17 an hour
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Health insurance
- Tuition reimbursement
Quick Apply
1d
Customer Experience Specialist
Pencor Services —Lehighton, PA
- $17 - $18 an hour
- Overtime
- Spanish
- Clean driving record
- Microsoft Outlook
- Health insurance
- Tuition reimbursement
Quick Apply
1d
Customer Support Services Analyst
St. Luke's University Health Network —Allentown, PA
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
Customer Experience Specialist (Split-Shift)
Pencor Services —Lehighton, PA
- $17 - $19 an hour
- Overtime
- Spanish
- Clean driving record
- Microsoft Outlook
- Health insurance
- Tuition reimbursement
Quick Apply
1d
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Allentown, PA
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
13d
OMNI Customer Experience Specialist (Overnight Shift)
Pencor Services —Lehighton, PA
- $17 - $19 an hour
- Overtime
- Spanish
- Clean driving record
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
10h
Customer Care Representative
HNL Lab Medicine —Allentown, PA
- Part-time
- Anatomy knowledge
- Basic math
- English
Sales Executive - Remote Call Center
ReminderMedia —Allentown, PA
- $65,000 - $125,000 a year
- Full-time
- Remote
- Mid-level
- Fair chance
- Under 1 year
- Paid holidays
- Health insurance
Quick Apply
Customer Care Representative Ambulatory Care- Allentown PA
HCSC —Allentown, PA
- From $52,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
GFL Environmental —Allentown, PA
- Microsoft Excel
- Microsoft Outlook
- Writing skills
2h
Part Time Dispatcher
KRE Security —Lenhartsville, PA
- $20 an hour
- Part-time
- Google Workspace
- Microsoft Outlook
- Office
- Paid time off
- Opportunities for advancement
Quick Apply
Field / Phone Enumerator
National Association of State Departments of Agriculture —Blakeslee, PA
- From $17.75 an hour
- Part-time
- Hybrid work
- Residential
- Communication skills
- Outdoor work
- Mileage reimbursement
- Work from home
Quick Apply
Inbound / Outbound Coordinator
Nestlé Health Science —Hazleton, PA
- Word processing
- English
- Mid-level
14d
Senior Inbound / Outbound Coordinator
Nestlé USA —Breinigsville, PA
- Word processing
- Mid-level
- High school diploma or GED
11h
Guest Services - PBX Operator
Kalahari Resorts & Conventions —Pocono Manor, PA
- Computer literacy
- Computer skills
- Entry level
- Paid holidays
- Health insurance
12h
Full Time Second Shift Dispatcher
KRE Security —Lenhartsville, PA
- $20 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative
Lutron Electronics Co., Inc —Center Valley, PA
- Weekends as needed
- Hybrid work
- Office
- Residential
- High school diploma or GED
- Health insurance
Inbound Warehouse Supervisor
Sysco —Allentown, PA
- Weekends as needed
- Ability to walk for extended periods
- Word processing
- Basic math
7d

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OMNI Customer Experience Specialist

Pencor Services -
Lehighton, PA

Quick Apply

Job Details

Full-time
From $17 an hour
1 day ago

Benefits

Paid training
Health insurance
Tuition reimbursement
Paid time off
Referral program

Qualifications

Computer operation
Customer relationship building
Microsoft Outlook
Client rapport building
High school diploma or GED
Driver's License

Full Job Description

Company: Blue Ridge Communications

Various Shift Options: Various Tuesday-Saturday or Sunday-Thursday Schedules

The OMNI position is a Phone Support role with Chat & Email Support when volume rises. This position requires the ability to swivel between all three whenever the demand is great.

The next paid training class is expected to start on October 12, 2026

Training hours may differ from the regular assigned/accepted shift
Specific training schedules will be discussed during the job interview, if one is conducted
Training is 10 weeks in total
- 6 weeks are conducted at home with live trainers and classmates in your dedicated workspace
- 4 weeks will be conducted in-person at our training facility in Lehighton to cover live calls and hands-on troubleshooting

POSITION REQUIREMENTS
- Must have established residency in Pennsylvania
- For all OMNI positions, there will be a requirement of in-office days per month; the number of days in the office workspace is dependent on the performance of our metrics
- Agents must have a High-Speed Data Connection with a Minimum of 400 Mbps download and a quiet, dedicated office space in which to work during their shifts
- Work-from-home equipment is provided by Blue Ridge and must be connected directly to the back of your router at home

Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Phone, and Video (HD & TiVo) Technology. Servicing Northeastern Pennsylvania, we work hard every day to connect our customers to the people, places, and things that matter the most in their lives.

We are currently seeking a Customer Experience Specialist, to help us build and maintain trusted relationships with our valued customers. With each interaction, you get the opportunity to work as a brand ambassador and assist our customers over the phone, and at our counter. Your primary responsibility is to deliver a pleasant experience consistently to our customers by demonstrating a caring and practical approach with each interaction. The products and services we offer enable customers to stay connected to the people and things that matter most to them. Helping customers to understand how our services work and how they can get the most out of the technology is important. When they have questions about their bill, installation, or service we answer those promptly, professionally, and politely. Each customer interaction is important. We exist because of our customers and it is important that we connect with each one so they know we value the relationship we have with them and appreciate that they chose Blue Ridge.

Our ideal candidate must maintain a positive demeanor and know how to tactfully respond to situations. The position requires the skill and personality to respectfully care for our valued customers while keeping our company’s policies and guidelines in perspective. It is essential to have good listening and communication skills while staying approachable to ensure a comfortable experience for our customers. The right candidate will have a humble yet goal-oriented nature ready to learn a variety of skills, and platforms, to be successful in a busy contact center environment. Strong people skills are necessary, as well as a strong desire to improve and create new solutions. We are looking for this candidate to have a passion for customer service and working for Blue Ridge.

Our Contact Center Teams are diverse and uphold a personality of fun, caring, approachable, yet practical to deliver results. Our brand promise is, “To Deliver a Trusted and Valued Connection – Always!” Our culture is rich with learning and growth opportunities. We provide weekly coaching with your dedicated leader and continuous training opportunities to ensure you feel supported in reaching your career goals. We are seeking dependability from our team members, with the ability to work overtime if needed. Blue Ridge offers an impressive health insurance package to full-time employees, paid time off, tuition reimbursement, and an employee referral program.

Core Responsibilities:

Providing support to Blue Ridge customers for billing, repair, retention and sales calls
Troubleshooting and resolving technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience; Communicate information and directions to the customer in an organized and concise manner
Educating customers about the features and benefits of our products and services and consistently promoting self-service options to improve the customer experience
Explaining account information to customers with a focus on first-call resolution; Customers do not want to have to call us multiple times - Own the interaction, answer the question and fix the problem
Resolving customer complaints / concerns through active listening, empathy, professionalism and problem-solving
Acting as a product consultant, communicate product features and benefits and make recommendations based on the customers’ needs / interests; Identify buying signals, ask for the sale, reinforce current value to existing customers and deliver a high-quality interaction
Displaying regular, consistent and punctual attendance; Must be available to work overtime when needed
Positively contributing to our team culture
Consistently maintaining product knowledge and actively participating in training and coaching sessions
Achieving established goals and performance metrics; Performance goals must be met on a monthly basis to qualify for our work-from-home program
Other duties as assigned

Qualifications:

H.S. Diploma or G.E.D.
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Previous Customer Service and/or Sales experience a plus
Bilingual Spanish a plus
Working knowledge of Microsoft Office Programs and Outlook
Strong Computer Skills
Excellent Communication Skills – Oral and Written
Ability to provide regular, consistent and punctual attendance; Must be available to work overtime when needed
Ability to build positive rapport quickly with customers
Ability to travel to your local office and Lehighton Call Center as needed

INDCSR

Quick Apply

Refine Your Search

call center jobs in palmerton pa

OMNI Customer Experience Specialist

PENNSYLVANIA only - Work at Home Call Center Representative

Sales & Retention Specialist

Customer Experience Specialist

Customer Support Services Analyst

Customer Experience Specialist (Split-Shift)

Inbound Sales Representative (Remote/Eastern Time)

OMNI Customer Experience Specialist (Overnight Shift)

Customer Care Representative

Sales Executive - Remote Call Center

Customer Care Representative Ambulatory Care- Allentown PA

Customer Service Representative

Part Time Dispatcher

Field / Phone Enumerator

Inbound / Outbound Coordinator

Senior Inbound / Outbound Coordinator

Guest Services - PBX Operator

Full Time Second Shift Dispatcher

Technical Support Representative

Inbound Warehouse Supervisor

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