Top 374 Automation Jobs in Papillion, Ne

IT Service Desk Analyst
Y&L Consulting —Omaha, NE
- $25.65 - $30.00 an hour
- Overnight shift
- Mid-level
- Office
- Windows
Quick Apply
11d
Automation QA Engineer
National Indemnity Company —Omaha, NE
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Health insurance
Senior Data Analyst - Analytics & Automation
Concentrix —Omaha, NE
- $92,250 - $99,900 a year
- Urgently hiring
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
3d
Field Support Technician
ECS Technology Solutions —Elkhorn, NE
- $52,000 - $64,000 a year
- Full-time
- Hybrid work
- Background check
- Windows
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
Automation Controls Technician
University of Nebraska at Omaha —Omaha, NE
- $56,000 - $66,000 a year
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
Digital Automation Analyst 2
HDR —Omaha, NE
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
QA Automation Engineer
Robotics Technologies —Omaha, NE
- Mid-level
- Java
- JavaScript
Test Automation Engineer
Farm Family —Omaha, NE
- $87,740 - $110,400 a year
- Full-time
- Mid-level
- Office
- Java
- Health insurance
- Dental insurance
Help Desk Operations Specialist
CACI —Omaha, NE
- $49,200 - $100,900 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
7d
QA Automation Engineer
Intone Networks —Omaha, NE
- Full-time
- Microsoft Access
- 5 years
- Research
Service Now Engineer
National Indemnity Company —Omaha, NE
- Full-time
- Computer Science
- Mid-level
- Office
- Wellness program
- Health insurance
Technical Program Manager, Operational Technology
Google —Council Bluffs, IA
- $192,000 - $279,000 a year
- Full-time
- System design
- Office
- Windows
Analyst II, Banking Automation Engineer
First National Bank of Omaha —Omaha, NE
- $63,288 - $104,425 a year
- Email
- Hybrid work
- Computer Science
- Mid-level
- Bachelor's degree
- Health savings account
- Disability insurance
Software Engineer
National Indemnity Company —Omaha, NE
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
- Wellness program
- Health insurance
Product Manager
Osaic —La Vista, NE
- $100,000 - $138,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
7d
Automation Test Engineer (JavaScript | Web and Mobile Platforms)
CEDENT —Omaha, NE
- $32 an hour
- Contract
- Computer science
- Computer Science
- Mid-level
Senior QA Automation Engineer – Robot Framework
Concentrix —Omaha, NE
- $73,000 - $79,608 a year
- Urgently hiring
- Background check
- 7 years
- Office
- Paid holidays
- Health insurance
QUALITY ASSURANCE TESTER II
Palco —Bellevue, NE
- Remote
- Writing skills
- SQL
- Analysis skills
- Paid training
- AD&D insurance
Tier 2 Support Engineer
ECS Technology Solutions —Elkhorn, NE
- $75,000 - $92,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
ERP Systems Analyst
Interstates —Papillion, NE
- $65,000 - $90,000 a year
- Day shift
- Computer science
- Oracle
- Computer Science
- Health savings account
- Paid holidays
Quick Apply

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IT Service Desk Analyst

Y&L Consulting -
Omaha, NE

Quick Apply

Job Details

Contract
$25.65 - $30.00 an hour
11 days ago

Qualifications

Teamwork
Interpersonal skills
Windows
Attention to detail
Desktop (troubleshooting support)
Problem-solving
Organizational skills

Full Job Description

Shift will be Overnight - 12am - 8:30 am

Key Details:
- Location: Omaha, NE (Onsite)
- Interview Process: Onsite interviews

Experience Required:
- 2–3 years in Service Desk / IT support
- Strong troubleshooting across Windows, applications, and access issues
- Experience working in a corporate IT environment
- Strong communication and customer service skills

Core Responsibilities:
- Provide first point of contact support via phone, chat, and portal
- Diagnose and resolve technical issues and service requests
- Manage tickets accurately within the ticketing system
- Utilize knowledge base articles and follow defined processes
- Support user access management tasks (password resets, account unlocks, approvals)
- Escalate issues appropriately and collaborate with internal teams
- Maintain strong documentation and customer experience standards

Responsibilities
Serve as the first point of contact for end users by providing technical support via live chat, self-service portal, and phone
Diagnose, troubleshoot, and resolve hardware, software, and application-related incidents and service requests
Document, categorize, prioritize, and manage incidents and requests accurately within the ticketing system
Use published Knowledge Base (KB) articles to ensure consistent, compliant, and efficient issue resolution

Ask targeted questions to fully understand the user’s issue and determine the appropriate resolution path
Resolve issues at first contact when possible and escalate appropriately to higher-level support teams when outside scope
Adhere to defined SLAs, response times, and resolution targets
Participate in shift-left initiatives by resolving eligible requests and incidents at the Service Desk level to reduce dependency on higher-tier support groups
Utilize approved procedures, automation, and knowledge articles to enable first-contact resolution of common user issues

Provide baseline User Access Management (UAM) support, including:
Identity verification and user validation in accordance with company policy
Assisting with access requests using approved workflows and forms
Executing password resets, account unlocks, and basic access provisioning/deprovisioning activities where authorized
Ensure all access-related requests follow least privilege principles, documented approvals, and audit requirements
Escalate complex or exception-based access requests to appropriate IAM, security, or application owner teams
Support continuous improvement of shift-left and UAM processes by identifying recurring requests suitable for knowledge articles, automation, or self-service enablement
Maintain accurate documentation and ticket notes to support audit, compliance, and security reviews
Act as an initial trigger for critical/major incident management, engaging appropriate technical and incident management teams
Coordinate with technical teams and provide timely, clear updates to users and stakeholders until resolution
Maintain a strong customer service focus, ensuring a positive support experience

Contribute to continuous improvement initiatives, including:
Knowledge Base creation and updates
Process improvements
Self-development and skill enhancement
Participate in team meetings to identify operational challenges and collaborate with leadership on timely resolutions

Ideal Candidate Profile:
We are looking for candidates who:
- Demonstrate strong customer service and communication skills
- Are comfortable working in a fast-paced, high-volume support environment
- Have experience handling multi-channel support (phone, chat, tickets)
- Bring a strong problem solving mindset and attention to detail

Qualifications Required
2–3 years of relevant experience in IT support, service desk, or a related role (or equivalent combination of education and experience)
Working knowledge of ITIL concepts and service management best practices
Experience supporting users in a corporate environment (financial services experience is a plus)
Strong ability to troubleshoot and resolve technical issues with sound judgment
Excellent verbal and written communication skills
Ability to clearly explain technical concepts, procedures, and workarounds to non-technical users
Strong documentation and organizational skills Preferred / Nice to Have
Experience with ticketing systems (e.g., ServiceNow)
Familiarity with Knowledge-Centered Service (KCS)
Experience supporting identity, access, and collaboration tools (e.g., M365, VPN, MFA)
Customer service, call center, or high-volume support experience

Pay: $25.65 - $30.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

automation jobs in papillion, ne

IT Service Desk Analyst

Automation QA Engineer

Senior Data Analyst - Analytics & Automation

Field Support Technician

Automation Controls Technician

Digital Automation Analyst 2

QA Automation Engineer

Test Automation Engineer

Help Desk Operations Specialist

QA Automation Engineer

Service Now Engineer

Technical Program Manager, Operational Technology

Analyst II, Banking Automation Engineer

Software Engineer

Product Manager

Automation Test Engineer (JavaScript | Web and Mobile Platforms)

Senior QA Automation Engineer – Robot Framework

QUALITY ASSURANCE TESTER II

Tier 2 Support Engineer

ERP Systems Analyst

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