Job Title: Opening/Closing Manager
Department: Grocery
Reports to: Store Manager
Exempt Status: Non-exempt
Safety Sensitive:
JOB FUNCTION: To manage the opening/closing shift to achieve maximum sales and profit, and to ensure quick, efficient customer service, while minimizing labor costs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service – Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us. Handle all customer questions and concerns
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Financial and Operational Responsibilities:
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Night Manager is required to close the store 5 days a week. Changes in schedule must be approved in advance.
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This position is a backup to the Store Manager. He/she must know all items on the manager’s duty list. He/she, along with the Assistant Manager, assumes the manager’s role when the manager is out of the store.
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Complete a store tour at the end of the day. Note the condition of the store and communicate conditions to department heads, stockers, and store manager prior to opening the following day.
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Provide backup for cashiers as needed.
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Grocery orders – make out, punch in, and transmit
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Get authorization from HR, Operations Supervisor, or COO before giving out loans or making payments out of safe. Unauthorized payments may result in your termination.
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Check all invoices for shortages and proper billing.
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Check all vendors into the store in front of the registers and under camera.
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Ensure that all policies and procedures are adhered to.
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Ensure that all resets and new items are worked into the sales floor.
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Make sure front and back of the store is kept clean and running in proper order with regard to state codes and regulations.
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Leave notes for the opening manager concerning events that happened the night before and what may need to be followed up on.
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Employee Responsibilities: (Coordinate all duties with the Store Manager.)
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To ensure that store opening and closing accounting procedures are followed.
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Be fair and consistent with all employees.
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Teaching – Continually teach team members how to best do their jobs.
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Update attendance calendars.
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Employee complaints – Listen to employees; give unhappy workers an opportunity to be heard. Keep accurate records of these situations.
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Inform Store Manager, HR, or Operation Supervisor immediately of urgent matters: discrimination, harassment, insubordination, suspected drug usage/under the influence, safety concerns, policy violations, accidents/injuries. Urgent matters are not limited to these examples.
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This position does not have the authority to discipline, hire, or terminate employees.
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Keep all information, including but not limited to medical, performance, and personal information about employees confidential, unless speaking to the Store Manager, Operations Supervisor, or HR.
REQUIREMENTS AND QUALIFICATIONS:
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Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers/employees concerning store/department policy/procedures and use of equipment.
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Able to pass basic physical examination and drug screen.
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A stable work and educational history.
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Basic mathematical ability (add, subtract, multiply, divide). Able to count and verify customer change, checks, WIC, size/count, and coupons.
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Able to bag customer purchases so that products will stack without damage (spatial relationship).
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The ability to read and write English; able to perceive instructions, merchandise labels, warehouse order codes, numbers, reports, printed paper and forms.
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Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise.
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Good interpersonal communications.
EDUCATION AND/OR EXPERIENCE PREFERRED:
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High school diploma or equivalent.
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Prior cashier experience.
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Prior supervisory experience.
CERTIFICATES, LICENSES, REGISTRATIONS: N/A
MATHEMATICAL SKILLS:
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Basic mathematical ability (count, add, subtract, multiply, divide).
LANGUAGE SKILLS: N/A
REASONING ABILITY:
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Ability to solve practical problems and deal with a variety of variables in circumstances where only limited standardization may exist.
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Ability to interpret a variety of instructions furnished in diagram, oral, schedule, or written forms.
OTHER SKILLS OR REQUIREMENTS:
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Perceive color difference on product and product labels.
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Perceive cleaning/maintenance equipment and bag stands.
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Perceive merchandise, customers, scanner light, amount tender, cash, checks, WIC vouchers, coupons, shelf tags, and signs.
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Perceive forms used in the operation of the front-end.
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Respond to customer questions and responses.
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Respond to intercom/phone.
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Respond to co-workers’ questions and comments.
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Respond to vendor/driver questions/comments.
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Communicate with customers.
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Communicate with vendors/drivers.
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Use the intercom/phone system.
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Communicate with co-workers and managers.
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Communicate with prospective employees.
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Read labels, signs, tags, ads, checks, WIC vouchers, numbers, and cash register keys.
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Read case labels/case strips, signs, tags, shelf signs, numbers and aisle markers, department forms and employment forms.
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Read equipment and chemical warning labels.
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Read operational forms and reports.
PHYSICAL REQUIREMENTS:
The physical demands described below are representative of those that are required by an employee to successfully perform the essential functions of this job.
- Move while conducting training and orientation of front-end personnel, approximately 25 yards.
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Work on tile or concrete for a maximum of 8 hours in duration.
- The front-end manager will perform the same tasks of the job as the cashier while substituting as part of the work crew or as part of the training program for new employees. (See Cashier Job Description.)
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Perceive bag stands, cases, case cutter edge, case strips, shelf location, product size/description/quality, customers, shelf tags, labels on products, stocking carts, debris on floor, aisle markers, and signs.
WORK ENVIRONMENT
Inside work with extreme variations in temperature, dust, humidity from entrance/door.
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
