Top 2 Hotel front desk Jobs in Park Rapids Mn

Guest Services Representative @ AmericInn
AmericInn Lodge & Suites Park Rapids —Park Rapids, MN
- Part-time
- Hotel
- Organizational skills
- Communication skills
Quick Apply
Night Audit - GSR @ AmericInn Park Rapids
AmericInn Lodge & Suites Park Rapids —Park Rapids, MN
- Part-time
- Hotel
- Organizational skills
- Communication skills
Quick Apply

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Guest Services Representative @ AmericInn

AmericInn Lodge & Suites Park Rapids
Park Rapids, MN

Quick Apply

Job Details

Part-time

Qualifications

Customer records maintenance
Hotel and accommodations payment processing
Proactive hotel and accommodations guest assistance
Phone communication
Upselling
Greeting customers
Answering guest questions
Credit card payment processing
Cross-selling
Hotel room assignment management
Records management
Hospitality Management
Organizational skills
Property management systems (PMS)
Fabric folding
Receptionist experience within hospitality industry
Laundry folding
Hospitality online booking platforms
Communication skills
Entry level

Full Job Description

Job Title: Guest Services Representative

Job Type: Part-time, Weekend Rotation required

Supervisor: General Manager

This position accrues Paid Time Off

Summary

Our Guest Services Representatives (GSR) serve as our guests’ first point of contact and manage all aspects of their accommodation. GSR responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

About us

Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to – our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird “Dogma”:

The Bird “Dogma”

1. We Put People First

2. We Dependably Drive Results

3. We Constantly Keep a Positive Attitude

4. We Never Stop Improving, Ever

5. We Relentlessly Solve Problems

Duties & Responsibilities

Perform all checkin and checkout tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (contact details, exact dates of their stay etc.).
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities.
Respond to guests’ inquiries in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Tending and folding laundry when needed.
Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
Upsell additional facilities and services, when appropriate.
Maintain updated records of bookings and payments.

Experience, Skills, and Education

Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred.
Experience with a form of property management software is a plus
Understanding of how travel planning websites operate, for example: Booking and TripAdvisor.
A strong desire to learn and develop.
Customer service attitude.
Excellent communication and organizational skills
A degree in hospitality related field is an asset.
Willingness to work nights, weekends, and holidays.
Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.

About AmericInn Lodge & Suites Park Rapids

Located off Highway 34 and close to U.S. Route 71, AmericInn Lodge & Suites Park Rapids offers easy access to Park Rapids Airport (PKD) and the area’s top outdoor attractions. Our hotel is just a short drive from Itasca State Park, Heartland State Trail, and hundreds of lakes—making us the perfect location to explore the natural beauty of Minnesota. After a long day of adventure, retire to your comfortable room or suite and enjoy amenities like our indoor pool and hot tub.

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hotel front desk jobs in park rapids mn