Top 24 Remote it help desk Jobs in Pasadena, Ca

Support Specialist
SimplePractice —Los Angeles, CA
- $46,000 - $48,000 a year
- Overtime
- Remote
- Google Workspace
- Bachelor's degree
- Computer skills
- Paid parental leave
- Paid holidays
Senior End User Support Specialist
SCAN Group —Long Beach, CA
- $34.47 - $47.50 an hour
- Full-time
- Remote
- Background check
- 5 years
- Research
- Wellness program
- Paid holidays
Quick Apply
12d
Replay Technical Support Specialist
DVSport —Los Angeles, CA
- $60,000 - $85,000 a year
- Weekends as needed
- Remote
- Mid-level
- Travel
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Senior Technical Support Analyst
Journal Technologies —Los Angeles, CA
- $72,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
Quick Apply
Tech Support
ENS Security —City of Industry, CA
- Full-time
- Remote
- Bilingual
- Mid-level
- Assembly
Senior Technical Operations Specialist - Remote
TrueCar, Inc. —Los Angeles, CA
- $72,000 - $110,400 a year
- Full-time
- Remote
- Oracle
- Bachelor's degree
- Travel
- Paid holidays
- Dental insurance
Quick Apply
Senior Technical Support Engineer
LangChain —Los Angeles, CA
- $130,000 - $195,000 a year
- Full-time
- Remote
- Continuous improvement
- Mentoring
- APIs
- Health insurance
- Dental insurance
Manager, Production Services, Animation Series
Netflix —Los Angeles, CA
- $197,000 - $340,000 a year
- Remote
- Windows
- Mentoring
- Training & development
- Paid holidays
- Health insurance
1d
Lead Instructor: GenAI
Correlation One —Los Angeles, CA
- Remote
- Public speaking
- Mid-level
- Bachelor's degree
Remote Mortgage Loan Officer Build Your Book With Real Support
Satori Mortgage —Pasadena, CA
- $50,000 - $250,000 a year
- Full-time
- Remote
- Google Workspace
- 11+ years
- Business development experience
- Opportunities for advancement
- Flexible schedule
Quick Apply
14d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
11d
Senior Trainer
AHU Technologies Inc —United States
- $0.68 - $0.75 an hour
- Full-time
- Remote
- Microsoft Outlook
- 8 years
- Analysis skills
Quick Apply

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Senior End User Support Specialist
SCAN Group —Long Beach, CA
Respond to all Help Desk calls escalated from Help Desk Technicians Further education by attending related classes and seminars as instructed.
$34.47 - $47.50 an hour
Quick Apply
12d
Training Specialist 2
Integrated Resources - Hosted Jobs —Pomona, CA
Bachelor’s degree in business, education, Human Resources, project management, instructional design, or other applicable field. Onsite Thursday once a week.
$30.00 - $37.22 an hour
Quick Apply
3d

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Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone…
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Support Specialist

SimplePractice -
Los Angeles, CA

Apply Now

Job Details

Full-time
$46,000 - $48,000 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching

Qualifications

Live chat
Knowledge management
Google Workspace
Email customer support
Customer retention
Technical support via phone
Phone communication
Service scheduling
Upselling
Slack
Incident Escalation
Compliance with security regulations
Asana
Lead Conversion
Managing clients in a customer support role
Bachelor's degree
Zendesk
Task prioritization
Customer engagement
Collaborative technology platforms
Customer service knowledge base
Digital project management boards
Computer skills
Customer support
Productivity software
Technical support via email
SaaS
Escalation handling
Communication skills
Email support

Full Job Description

About Us

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.

The Role

SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products.

In this role, you'll use your passion for collaboration and technology to provide our customers with a world-class experience. You would act as the front line of communication with our customers, serving inbound phone calls as well as assisting customers via chat and email. This role will give you the opportunity to provide tangible value and support to our growing community.

This is a full-time hourly (non-exempt) position, with overtime available during peak seasons. We're looking for individuals that can also offer non-traditional business hours availability, including weekends and evening hours, to help us manage our response time goals throughout the entire week.

Responsibilities

Address basic customer questions about our company and platform's features
- Using critical thinking, professionally provide accurate and thoughtful information to all inbound customer questions by either solving them directly via phone, chat, and/or email meeting SLA targets and following all security and compliance requirements
- When necessary, transfer customer calls and/or chats to other appropriate Customer Success team members for email follow-up
- Schedule live customer screen-sharing sessions and initiate outbound phone calls as needed
- Identify patterns in incoming calls and chats and keep an eye out for potential issues
- Escalate product issues to our Technical Support Specialists
Contribute to achieving ambitious revenue goals
- Implement strategies to directly impact trial-to-paid conversions and customer retention
- Identify and maximize opportunities for potential upsales and paid add-on feature adoption
- Help identify potential product enhancements, including for paid add-on features like Telehealth
Maintain alignment with the larger Customer Success team and other internal stakeholders
- Identify and report knowledge gaps and work to get them added to our knowledge systems
- Work with other SimplePractice teams to handle customer inquiries when inter-department collaboration is needed

Desired Skills & Experience

You have a bachelor's degree from an accredited college or university
You have demonstrated the ability to self-manage towards a set of defined goals & prioritize among many different tasks
2 to 3 years in a customer support or service industry role, serving a diverse and professional customer base
Excellent communication, problem solving, and phone skills
Comfortable working directly with customers in urgent and sensitive scenarios
A sense of urgency to complete work efficiently and accurately
Comfortable with ambiguity to determine the best solution for our customers
Comfortable with simultaneously managing and troubleshooting a large number of computer-based programs, applications, and toolsets to perform job duties (e.g., Slack, Asana, Zendesk, Google Workspace)

Bonus Points

You're highly empathetic, patient, and really love helping people
You have excellent written and verbal communication skills, with an emphasis on a casual, friendly, and conversational tone
You're self-managing and self-motivating, can organize in a multitasking environment, and can adjust priorities as needed
A plus if you have past experience working with Zendesk or in SAAS companies

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At SimplePractice we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this role.

Benefits

We offer a competitive benefits program including:

Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC ("SimplePractice" or "us" or "we" or "our"). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.

For more information about our privacy practices, please contact us at [email protected].

Notice to Candidates

SimplePractice has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team. We do not have any affiliation or connection to these situations and only post open roles on our official Careers page (simplepractice.com/careers) and reputable job boards like our official LinkedIn or Indeed pages.

All official SimplePractice recruitment emails will be sent from the domains @simplepractice.com, [email protected] or no‑[email protected] email addresses.

Examples of fraudulent domains include careers-simplepractice.com, simplepractices.com, and simplepractice.careers.

Please note that SimplePractice will never ask candidates or new hires for money or payment of any kind at any stage of the recruitment or onboarding process.

Apply Now

Refine Your Search

remote it help desk jobs in pasadena, ca

Support Specialist

Senior End User Support Specialist

Replay Technical Support Specialist

Senior Technical Support Analyst

Tech Support

Senior Technical Operations Specialist - Remote

Senior Technical Support Engineer

Manager, Production Services, Animation Series

Lead Instructor: GenAI

Remote Mortgage Loan Officer Build Your Book With Real Support

Construction Technical Specialist - Autodesk FORMA ( ACC )

Senior Trainer

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